Best Water Pipe Repair in Anchorage AK

I have designated First Class Plumbing and Heating as my only plumbing and heating service provider.  Shawn is absolutely wonderful!  He is very knowledgable, efficient and highly professional.  I would, and I do, recommend him to all my friends and family.  The office manager, Joelle, is always professional and ensures I have appointment times that work best for me.  Shawn always shows up at the scheduled time and gets the job done!

I've used First Class for a variety of jobs ranging from complex full bathroom plumbing remodeling and simple fixture change outs to heating system service.  I have never been disappointed!

Definitely a 5 star business!

I had an excellent experience with Mountain Mechanical. Being a new homeowner, I am still getting familiar with all of the strange noises my condo makes. I decided to take a bath and started hear this scary hissing sound, like something was catching on fire. So I go and investigate the closet where the sound is coming from and it appears to be the water heater. When I bend down to look at it, the front panel is halfway off, giving me a glimpse of glowing orange flames. I immediately freaked out and called Mountain Mechanical. A very friendly guy came and checked it out, then explained that I had used up all the hot water and the hissing sound was cold condensation dripping onto the heater. The glowing orange flames, which are normally blue, were leaping around with the hissing because the drops of condensation would momentarily interfere with them. No safety issue.

Seeing how shook up I was, he stayed and had me turn on the heater, listen to the sounds, and then explained those too. He even prepared me for ticking sounds from the baseboards in the winter. I will be calling them again to schedule an inspection, and will keep their number handy.

I have had several experiences with Discount Mechanical recently, mostly through my Home Warranty company (which uses them). First, I needed my toilet repaired. I had to schedule 3 appointments: one for the diagnostic, the second for the toilet replacement, and the third because the guy who replaced the toilet did something incorrectly. Each plumber was unprofessional (one did not even introduce himself). The guy who replaced the toilet told me that we don't do caulking, so my husband had to caulk the toilet himself, as well as remove the caulking from the old toilet. I consider that to be uncompleted and lazy work.

Next, we had to have our furnace replaced. After being home from work (all day) to supervise the furnace replacement, the guys blew the breaker box. They said that since it was their fault, the company would pay for an electrician to come out and fix it so that they could then come back and complete the furnace (this was after I requested that this be written down, since the invoice they tried to give me stated that the work was complete). They never called me to schedule, so I called back in a few days. The owner informed me that the technician misspoke and that I would have to call my home warranty company and make another claim for an electrician to come fix the breaker.

Overall, I did get my toilet and furnace fixed; however, it took me six appointments (during which I had to take off work a total of 28 hours to meet Discount's appointment time windows), constantly confused and misinformed technicians, administrative assistants, and an unbelievable number of phone calls. I will not be using this company again unless absolutely necessary.

Scheduled a technician to come inspect, service and flush my 5 year old on-demand water heater. They sent a guy who knew nothing about the brand water heater I have even though I gave them that information when I scheduled. He basically looked at it and performed a couple minor tasks which I do myself each year anyways. He said it needed to be flushed but didn't know how. Left me with a bill for his time and said they should come back next year! I thought about this a bit and decided to call the service manager. He did not really seem to care and basically hung up on me after I described what had happened and what should have happened. They will not be getting my business again and I cannot recommend them to anyone. This was a very poor experience.

I kept hearing the commercial on the Radio that says Remember the name, Living Waters, Living Waters....  So I called them.  I had a plumbing quote to re-replumb our 4 plex in south anchorage for $7,200 which seemed high given it was a 3-4 day job for 2 people.  Jeffrey answered the phone.  I asked for an estimate and the first thing that struck me as Odd is he says I'm not sure if we'll CHARGE for the estimate, but someone can check it out soon. I've never been charged for an ESTIMATE in my life.  12 minutes later, he calls back.  He said he spoke to the boss and had a ballpark figure for me.  He asked how many fixtures I had in the unit.  17 I told him.  He says Ok, he was Right on then- It will be right at $80,000. I was stunned but I thought he said $8,000.  Finally I asked Did you say $8,000? No.  The estimate was EIGHTY THOUSAND dollars- for a 4 day job!!!!  

My biggest issue is that they are running around using the name of God to their advantage Living Waters is a reference to Jesus Christ.  An $80,000 estimate is about $73,000 higher than it should be.  There is nothing charitable, kind or neighborly about that.  No christian values emanate from this.  I was shocked and expressed that to Jeffrey.  He didn't offer to come look or allow me to speak with the boss that gave this un-Godly estimate.  He didn't budge- $80,000- take it or leave it.  

Since then, I have spoke with 3 professional plumbers.  They have all said the same thing Living Waters is a rip-off!  They price gouge and do poor quality work.

In their commercial they say Remember our name.  You bet I will!  They forever will remind me of the time they tried to rip me off.  
Don't waste your time calling them.  They might even charge you for it.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.