Best Virtual Consultations in Cleveland OH

A+.

This is the best experience I have had with a plumber. I have contacted others that are great, but Brian is a cut above the rest.

Brian stands behind is work. If you've worked with contractors before you will know this is something that is valuable, and rare. He is willing to make sure everything is right and will go above and beyond to make sure you are satisfied. Most OTHER contractors are hard to reach after the job is complete. Know he is NOT like this.

Brian has excellent communication and is willing to go the extra mile.

He threw in many free services and fixes he didnt charge for.

Highly recommended. Will be contacting him for my future plumbing needs.

We have used Big O's a couple of times now. He's friendly, prompt, and very professional. He takes time to explain any issues and is very patient with clueless new homeowners (us). Very highly recommended!

This is my second time using Cleveland Sewer and drain, the first time experience was amazing and we've recently moved and needed their service. Once again it was a very positive experience. The installation was done by Chuck and Ethan they are very thorough, knowledgeable, extremely efficient, courteous and professional. We couldn't be happier!  blew me away with there customer care from first call to the completion of installation.

Good service and good timing. Said he would be there and he was, and finished the job. Kinda a dude, too. I think I could have beers with this man. Maybe more than once. Good sense of humor and seems like he just wants to do a good job and help people.

Sean was super helpful in helping me fix a toilet at my mother's house.  He was responsive, personable and professional.  I thought he did a thorough job, explained to me what he was doing and his price was very fair.  I would highly recommend!!

This is the most unprofessional guy I've ever dealt with and for him to be a. Business owner is crazy.  My appt was between 11-3 I took off work - I text at 330 to see when he'll be there. Says job ran late will be there 5 ish the close to 6 send him another text. He's stuck in traffic but he's on the way. Then 730 no responses and vm is full.  Run from this company.

Had a furnace cleaning scheduled this morning, and they never showed. I called to see when they were coming and left a voicemail. I still haven't been called back.

I used Beck for quite a few things in a house and apartment I purchased this spring. Easily spent $15k-$20K with them. New generator, wiring updates, phone line installation, ceiling fan installations.  They were out here close to 10 times.  Lots of positive experiences.  Some minor issues early on that Josh made allowances for which was much appreciated, but some negative ones that were sent to Josh via email to which he has decided to not respond.  The good -Installation and wiring is largely professional. -Staff is polite -Josh pretty responsive -Office staff is great to deal with  Struggles -Left gate open, letting dogs out to roam for hours, no apology acknowledgement. -Generator breaker box looks like a beaver chewed it, no offer to fix -Trim on house not re-secured properly when installing phone lines -No show/no call for appointment -$150 travel charge every time that is not credited to work done (I live close to the office not sure how that $150 is justified) -Cross wired a switch box that was a fire hazard.  I don't want to hammer Josh too hard here, as he has done some good work and made efforts to fix mistakes, but I really work to support small businesses and when the owner shuts me down, declines to respond to my concerns when I call him, he creates a frustrated customer.

Had a technician come out to possibly repair a leak.  Before any work would be done, I was required to agree to pay $85 for a diagnosis of the problem over and above the $89 service call charge.  Then I was told the job would cost $857 plus $500 in labor for what should be only about $300!  Also, the technician highly recommended I file an insurance claim!  These guys are so unethical to suggest such a thing.

Our furnace had 2/3 burners out which basically leaked a gas smell through our chimney. The gas company figured it out first when we reported the smell and told us to get a furnace professional out. It was a Sunday and 41 degrees outside, we wanted someone immediately before the chill got into our house.

We called these guys, explained our issue and they had us lined up with someone to come out within 3 hours. What's cool about this company is if the guy lined up to come to your house is backed up with a job, they have people on call as back-ups so you will be serviced ASAP.

They charge for the trip fee plus time. We ended up paying $191 and the issue was solved. I am very impressed with this company and will continue to use them. In Ohio you need people like this who will save you from the cold.

BUYER BEWARE.  I called this Minority owned company, Brown and Son, on or around 03/24/23, in good faith,  to come out and fix an electric baseboard heater where it was not working.  Brown and Son came out charged me $85.00 just to come out and find that the baseboard heater needed a thermostat.    It took a week for Brown and Son to order and receive the thermostat .   When Brown and Son came out, the thermostat which they replaced was wrong color, and wrong size. and the knobs fall off when you turn the heater on.   I called Brown and Son on 03/30/23 and requested the original thermostat because it matched what was taken off the  system and a perfect fit.  David Brown stated they threw it away and could not find.  I went to use the heater on 04/03/23 and the knobs fell off and when you touch the replacement part, the whole thing sinks in.  I called Mr. David Brown to explain to Mr. Brown the problem, and David Brown was RUDE, IRATE, and HUNG UP, and BLAMED The consumer for the problem.  As a professional, business owner,  this is a disgrace.  

BUYER BEWARE

Called, talked to wife, very pleasant.
I had a house full of work, electrical, plumbing etc. Man and son arrived, looked at one of the projects.  They were polite, but they never sent an
estimate.  I called one more time, no response.  
it was election time, perhaps they did not like my politics.

My mother has had a problem with a back up in her sink for years. Plumbers would snake it and when it didn't clear, blame it on the town sewer, and when the town came, they said it wasn't their problem. This company sent me a rock star who came in a blizzard and worked on the clog until it was done! Solved! No clog! Happy mother! Happy daughter! All at a fair price and nice people to boot. I can't say enough about them.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....