Best Residential Services in Cleveland OH

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

We used VIP plumbing during a major home renovation and throughout the whole process the entire team was professional, skilled and timely.  They were immediately responsive to any follow up requests as well.  Recently we experienced major issues with our sewer line and the team responded to both situations within an hour and worked diligently to repair and replace a 60 year old system that presented many challenges without a glitch during rain, snow and tons of mud.  My husband and I have appreciated their hard work throughout all of our projects, I can't say enough positive things about the entire crew and we have worked with every single team member.  Thank you VIP for getting our home in top notch shape and taking such great care of us!

A+.

This is the best experience I have had with a plumber. I have contacted others that are great, but Brian is a cut above the rest.

Brian stands behind is work. If you've worked with contractors before you will know this is something that is valuable, and rare. He is willing to make sure everything is right and will go above and beyond to make sure you are satisfied. Most OTHER contractors are hard to reach after the job is complete. Know he is NOT like this.

Brian has excellent communication and is willing to go the extra mile.

He threw in many free services and fixes he didnt charge for.

Highly recommended. Will be contacting him for my future plumbing needs.

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

I may come back and up this to 5 stars soon, but as of now, it's not been long enough for me to really judge the quality of work just yet. (As in, will this problem that has been plaguing my condo come back or did they really completely fix it? I am suspicious due to past experiences with the previous plumber... but I digress.) That said though, even if the work turns out to not have been perfect, the service alone gets them 4 stars.

Every interaction with every person from Killeen has been pleasant and friendly. They came when they said they would, they called to confirm before they arrived, and did exactly as I'd asked them to in calling me before actual work was done (I won't lie - I needed to make sure I could afford it!). The only thing that could have gone better was if they'd told me they'd do the work for free. And since that's probably never going to be a thing... I'm just as happy with them as I can be, having to pay someone to fix crappy pipes that I keep having to pay someone to fix.

Their prices are in the same range as all the other plumbers I've worked with, and as I said, as of yet I can't definitively say much about the quality. But having dealt with a particularly nasty company for the last year or so, dealing with Killeen has been such a breath of fresh air, I would happily recommend them to anyone needing plumbing services in the area.

We hired Jeff and his handsome pup Seldon to install our swimspa.  LOL.   Jeff was half the price of the big companies.   He did a great job, and we would highly recommend them!!!!

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

We have used Big O's a couple of times now. He's friendly, prompt, and very professional. He takes time to explain any issues and is very patient with clueless new homeowners (us). Very highly recommended!

Due to our home warranty, we were saddled with this company. They have come out to fix the same issue twice now and apparently it was never fixed accurately. I came home yesterday and the same hose they claimed to have fixed had leaked enough to drip to my first floor causing water damage. When I called to report the issue, the woman was very rude and put off that I would call in with a complaint. She asked why I didn't check the technicians work to make sure it was done correctly. Well, seeing as how I'm not a certified plumber, how am I to know the ins and outs of what he did? She then told me, clearly, you know nothing about plumbing. Instead of offering to send someone out to fix their mistake, she said what do you expect us to do? A legitimate company would apologize and send someone immediately. Instead, she continued to put the solution back on me. That $60 copay through my home warranty will now cost me thousands to repair in water damage. Steer clear of this company!

Anthony came very quickly (same day) and didn't stop working until our AC unit was fixed. Told us everything he was doing and gave us a fair bill considering the expedient service and quality/duration of work performed. He was also very nice and friendly. Will definitely call again (hopefully not too soon, lol!) and recommend to friends!

Had a major problem with a severely leaking faucet in the tub. Called Josh first thing in the morning and he had his guys, Eric and Damian, come within 2 1/2 hrs on a short notice. They were efficient and professional. Explained what they were going to do and did it. Problem solved. Would definitely use them again. Highly recommend them.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!