Best Ductless A/C Services in Cleveland OH

Geisel worked on my hot water tank.They said it needed a gas valve, they could get in a few days for about $300. Plus install fee. I said go for it.
The next day they called, said the valve wouldn't be available for 4 weeks & the price went up to $600. But the good news, for $1500 they can get me a new tank installed In about 2 days.
I order the valve,  got the valve, & called them to get it installed  They never called back
I got it fixed, the valve was good, just needed to adjust the Ignitor.
WILL NEVER USE  NOT RECOMMENDED!

Our boiler was running continuously and then all of a sudden it shut off. Troy came to look. Said we needed a part and a clean. We were misquoted for the cleaning. At the diagnostic appointment , Troy said it would be around $90 and the next day it was like 200 and something. Two weeks after we had completed a $500+ repair the issue started back up again. I called back to see if he could come back and Josh (owner I assume) was very pleasant and said he could send someone back and he remembered the job but didn't confirm my address. I called him back within hours and text him to see if he could come sooner but I never heard back from him. A different company was able to come and diagnose the issue saying that a valve wasn't completely closed and that there was water going into the boiler which had to be drained which was the source of my issue. It cost us $150. Very dissatisfied.

Since Sal's decided to respond almost a year later. Let me clarify: I had an appointment, they failed to come at the appointment time, I called them, they said they would call me back.... I waited ALL DAY for a phone call. The minute I step in the shower they called, I called back within 2 minutes and they told me my appointment was gone. I spoke with a supervisor or manager later that day (because I was  upset on how I was treated) He apologized and said what happened never should have let us make it right you should have come at the scheduled time.... You lost out on a new furnace and AC install

BUYER BEWARE.  I called this Minority owned company, Brown and Son, on or around 03/24/23, in good faith,  to come out and fix an electric baseboard heater where it was not working.  Brown and Son came out charged me $85.00 just to come out and find that the baseboard heater needed a thermostat.    It took a week for Brown and Son to order and receive the thermostat .   When Brown and Son came out, the thermostat which they replaced was wrong color, and wrong size. and the knobs fall off when you turn the heater on.   I called Brown and Son on 03/30/23 and requested the original thermostat because it matched what was taken off the  system and a perfect fit.  David Brown stated they threw it away and could not find.  I went to use the heater on 04/03/23 and the knobs fell off and when you touch the replacement part, the whole thing sinks in.  I called Mr. David Brown to explain to Mr. Brown the problem, and David Brown was RUDE, IRATE, and HUNG UP, and BLAMED The consumer for the problem.  As a professional, business owner,  this is a disgrace.  

BUYER BEWARE

Beware of the hidden charges.   And then there's the poor service and upselling.  

When you schedule your appointment, won't be told that Smylie One's fees don't include transportation time.   And not a set transportation fee ($25, for other companies who charge for transportation) - the time it takes Smylie One from wherever they happen to have been poorly scheduled before you.  

It gets worse.  Your Smylie One transpiration time is not the actual time as the repair states, but time rounded up to the next hour.  In my case, a 26 minute drive time became a one hour drive by rounding became an additional $100.  

But it gets worse yet.  The Smylie One service man (new to the job?), after calling back and forth between the head office, stated that my furnace could not be fixed and they could sell me a new one.  

Yep.  You guessed it.  After being lied to about charges and drive times, I didn't believe Smylie One and called another company to check things out.  

I was not surprised when the second company fixed the furnace in less than an hour for a total of  $75 (no drive time charges - real or fabricated -  from this other company and no new furnace con either).

From start to finish this company is amazing!  They respond quickly and show up on time. The work ethic of Mike is amazing!  I run my own contracting business and I'd hire him in a heart beat. He very friendly, knowledgeable and hardworking. Great guy!  Definitely my go to HVAC company now!!

Installed a furnace and a/c unit a couple of weeks ago. Very professional and thorough to make sure the job was done correctly. I had a small issue related to their install, and they came back right away to rectify the problem....with no additional fees! Customer service is top notch and price is fair too. It is good to see someone still cares about customer service and wants to earn your business.