Best Ductless A/C Services in Cleveland OH

These guys are the absolute worst plumbing service! Maybe because I have Home Serve as a protection plan on my water line so I wouldn't be paying the bill, but my experience with this company was absolutely unacceptable! I had an appointment on a Friday morning for my shutoff valve (the main coming into my house) to be replaced. When scheduling the appointment I was told someone over the age of 18 needed to be present. I had arranged for my sister to be there, however she was running late so when the repair person came my niece who is not quite 18 was the only person home (that's my fault I couldn't be there and my plan to have my sister be there didn't go as planned) The technician came in my house, acted like he didn't know what he was there for ( I know that the problem I was having was noted by the secretary so they would know what to do since I wasn't going to be there) He shut my water valve off, then asked my niece how old she was and when she told him she wasn't 18 he said I have to leave I'm not allowed to be alone in the house with you. Left my main water valve turned off and left my house, so I had NO RUNNING WATER in my home. I received a call from dispatch and was informed the technician was unable to complete the work and was asked to reschedule, I explained what happened with my sister and let them know she was at my house so whenever someone could go back an adult was home. I was given an appointment time of 12pm-4pm that day, at 4pm no one had showed up, I called and was told we didn't have you on our schedule.  I called Home serve and was given a further run around. Saturday I called and eventually someone called me back asked me what had happened the day before, said he needed to talk to the manager because he didn't know what to do they didn't have any appointments available ( this is the company that offers emergency appointments and I haven't had running water for over 24hrs) several phone calls later a manager calls me and sets an appointment for 8am-12pm on Sunday. At 1145am I called him to say I haven't heard from anyone he says someone named Roger was coming, but that he would call and see how long he would be and call me back, NEVER CALLED BACK and NOBODY SHOWED UP. I paid for an emergency call with another company to get my water valve turned back on after over 48hrs with no running water. I will never do business with this company again and I wouldn't recommend anyone else use them either!

Had a major problem with a severely leaking faucet in the tub. Called Josh first thing in the morning and he had his guys, Eric and Damian, come within 2 1/2 hrs on a short notice. They were efficient and professional. Explained what they were going to do and did it. Problem solved. Would definitely use them again. Highly recommend them.

All I attempted to do was to get a quote for installing a simple kitchen faucet. They needed to come out and give a free appraisal I don't have time to waste a day for an appointment/appraisal just to have to reschedule another day for you to come back out! A very backwards approach.

BUYER BEWARE.  I called this Minority owned company, Brown and Son, on or around 03/24/23, in good faith,  to come out and fix an electric baseboard heater where it was not working.  Brown and Son came out charged me $85.00 just to come out and find that the baseboard heater needed a thermostat.    It took a week for Brown and Son to order and receive the thermostat .   When Brown and Son came out, the thermostat which they replaced was wrong color, and wrong size. and the knobs fall off when you turn the heater on.   I called Brown and Son on 03/30/23 and requested the original thermostat because it matched what was taken off the  system and a perfect fit.  David Brown stated they threw it away and could not find.  I went to use the heater on 04/03/23 and the knobs fell off and when you touch the replacement part, the whole thing sinks in.  I called Mr. David Brown to explain to Mr. Brown the problem, and David Brown was RUDE, IRATE, and HUNG UP, and BLAMED The consumer for the problem.  As a professional, business owner,  this is a disgrace.  

BUYER BEWARE

We are in the process of buying a house. The Air conditioner was noted to be faulty on general inspection. There was rust over the furnace, concerning about an ongoing or past leakage. Also the AC was running intermittently. The recommendation was to consult a qualified contractor. We made a big mistake by hiring Smylie One to inspect the HVAC system. Their technician who inspected the house said the control board was faulty (cost to replace - $671). Also, he mentioned that the H/E collector box was cracked (cost to replace- $1228). Thus overall cost to correct these problems would be $1900.
Based on their evaluation, we asked seller to pay for repairs.
The seller had the HVAC inspected by his own contractor, who said both the control board and H/E collector box were fine and did not need to be replaced.
Meanwhile, the seller still offered us $2000 to use for repairs if any needed which we accepted and signed the contract.
The next day though, a supervisor from Smylie One went to inspect the HVAC again, and he completely disagreed with his own techinician's evaluation. He now said that the AC coil and the drain pan are rusted and actively leaking and he would recommend the AC to be replaced based on the age and condition of the AC.
Based on the initial evaluation from their technician, we decided to take the $2000 for AC repairs. If we had known about the condition of the AC which came out in the second report (which completely contradicted with their own technician's initial report), we would have asked the seller to replace the AC.
Instead, now we have a complete contract and I need to bear the expenses to replace the AC before I move into the house, just because of the incompetence of Smylie One's technicians.
Knowing my distress and dissatisfaction from their work, Steve Smylie, the owner of the company called me, tried to make it sound like it wasn't their mistake and he tried to make a deal with me by providing me, what he made it sound like, a very good deal. He would install a basic Bryant AC for $4000, which he said was $2000 below their usual price.
Meanwhile, I contacted another HVAC agency who quoted me a straight price of $4000 for a new more expensive American Standard AC (without any sort of special deals)
All in all, I am extremely dissatisfied with Smylie One's service. I think their technician was extremely incompetent and failed to detect and report a simple leak from the AC coils (Even me, not an HVAC expert, could see the rust outside the HVAC unit and suspected a leak, but was then misled by the findings of their technician Mikhail Aronov)
Secondly, they charge extravagant amounts for their services, evident by the fact that they would charge $2000 more than other contractors for installing an AC with lower retail price.

I had used them for years.  Evidently they got too big for their britches.  Just tried to scam me on faucet install over 1k wanted for one sink. It is a 200-400 dollar job.  Stole 65 dollars of my family's money to come make their absurd grift pitch.  I would stay far away from them now if this is their new normal.

My mother has had a problem with a back up in her sink for years. Plumbers would snake it and when it didn't clear, blame it on the town sewer, and when the town came, they said it wasn't their problem. This company sent me a rock star who came in a blizzard and worked on the clog until it was done! Solved! No clog! Happy mother! Happy daughter! All at a fair price and nice people to boot. I can't say enough about them.