Best Damage Restoration in Cleveland OH

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Prompt, extremely professional service at very reasonable rates.

I contacted Modern Process Plumbing late on a Sunday because our hot water tank was leaking. They walked me through how to stop the leak and offered to come replace it Sunday night. It wasn't an emergency so we asked them to come Monday. The upgraded our 40 gallon tank to a 50 and hauled the old one away. They were very clean and efficient.

We had our garbage disposal replaced and it was very good quality for a reasonable price.  Dave was the service technician and was very professional.
The job was done quickly and efficiently.

You're better off lighting a stick of dynamite and throwing it in your bathroom or sink. I had reached out about my two faucets not working. They replaced both for 1400 dollars which I checked and could have got done for 800 at a local plumber (I checked). After putting in the bathroom faucet it leaked and I was told it's because my water line was too high, turns out it's because it wasn't properly put in! (Another plumber confirmed this) I called the next week to have them come and fix, and was canceled on due to no plumbers being available after i sat there for 2 hours waiting. So I scheduled for the next day 3-6pm time slot. Well it's 7pm and I'm sitting here still waiting. They called and said they were running behind but shouldn't this be a priority due to the leak being caused by their negligence??? One would think. Roto rooter? More like Roto suck.

Joe came out to the house not even 24 hrs after I gave him a call. In and out quick. You can tell he's been in the business for years. Great work!

The drain under the laundry basin on basement floor was backing up. So I called them to tell me the reason for this. The technician said He will have to look at two drains (main sewer drain and the drain that was the issue) each for 389 plus 99 and I will charge you only for one.  The technician snaked out the roots from sewer saying the cause is roots in the drain and charged me 489. Since he already discounted for one drain he won't take company coupon. He asked me to schedule another inspection with camera so that the actual issue can be resolved. The actual issue is another 490 and then they will fix the actual issue.  What kind of company is this?
Why am I writing this?
For public awareness and also when you call them know exactly what you want of them to do and else they will double charge you. (Emergency fix when not an emergency and then actual fix).

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!

I will never call Roto Rooter again. Buyer beware. Whatever problem you may be facing, you'll be lied to and it's possible the company may actually intentionally cause more damage to your property in other to have anything to fix. As soon as you ask for an itemized estimate for whatever $5k-$15k repair they claim you need, all the vultures flying around your money, who initially said they could start service same day (their words) suddenly disappear and stop responding. Shameful.