Best Damage Restoration in Cleveland OH

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Prompt, extremely professional service at very reasonable rates.

I contacted Modern Process Plumbing late on a Sunday because our hot water tank was leaking. They walked me through how to stop the leak and offered to come replace it Sunday night. It wasn't an emergency so we asked them to come Monday. The upgraded our 40 gallon tank to a 50 and hauled the old one away. They were very clean and efficient.

We had our garbage disposal replaced and it was very good quality for a reasonable price.  Dave was the service technician and was very professional.
The job was done quickly and efficiently.

Had a technician within 45 minuets quickly cleared the drain blockage and was able to go to calling hours which i was sure i would miss. I couldn't be happier polite technician he even cleaned the cabinet when he was finished thanks again

Fast and friendly service. We called him first thing in the morning, and he gave us a reasonable time of when he would be there, and the price it would be for the labor and replacement parts we needed. This was no fuss, and he was very straight forward with us. He also gave us very clear instructions on how to fix our toilet in the future if we experience another issue down the road.

First blocked kitchen drain with disposal.  They cleaned all the underground basement drains, gee that's good.  But for some reason forgot the blocked kitchen drain.  Ah, returned the next day and cleared the kitchen drain, nice.  Water flows, but how in the world did I end up with only hot water coming out of the kitchen faucet.  Why did they screw with the water supply?  And I have a special boiling water faucet on the sink, which no longer is functional.  Seems like they took the output of that heater and connected it to the kitchen faucet, so no cold water.  Geez, what a mess.  And after two days more than 15 hours of screwing around and worse than before.

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!

I will never call Roto Rooter again. Buyer beware. Whatever problem you may be facing, you'll be lied to and it's possible the company may actually intentionally cause more damage to your property in other to have anything to fix. As soon as you ask for an itemized estimate for whatever $5k-$15k repair they claim you need, all the vultures flying around your money, who initially said they could start service same day (their words) suddenly disappear and stop responding. Shameful.