Roto-Rooter Plumbing & Water Cleanup

Had used roto rooter yesterday for a bathroom sink problem. Technician was really nice and replaced washer and said it was fixed. 83$ for the service charge no problem. So the problem was not fixed, i called back this morning to have them come back out and fix it. I was told over the phone that it is up to the technician whether or not to charge me for another service fee. Because it was not guaranteed it was up to him/her to make the call. Never heard of such a thing. You take my monsy, do not fix it, then you want more money to try again. Would highly not reccomend this company in Cleveland Ohio.

Matt in his jet truck went way beyond the call of duty and into the late evening to clear roots in the clay pipe from our main storm drain.  He took the extra time to show us how our system worked and was as curious as we were to figure it all out and make it work!

Mike (1063) and Ted (1700) provided excellent service, communication, and all around professionalism. They helped us navigate some complex plumbing issues and provided professional advice, and they went the extra mile to get the job done during the busy holiday season. Not only did they solve all of our problems, but they also did an excellent job cleaning up after themselves to the point we couldn't tell they had even been here. Would highly recommend them to anyone, and will call again for future plumbing issues.

I am again impressed with the speed and efficiency of Roto-rooter!  Randy first came out in the afternoon to diagnose our water tank problem. How wonderful that I didn't have a week to wait! He carefully explained how the two tanks actually work.  Although he was willing to stay very late and replace the tanks, we opted to wait until morning.  Chuck 1574 and his crew arrived early right after the two tanks were delivered.  They were knowledgable, courteous and very efficient.  Chuck then explained the system to me and answered any other questions.  Definately masters!
Thank you guys for get us back up and running!  I will certainly continue to recommend Rot-rooter to my neighbor's and friends.

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We had an unfortunate back up with a main floor restroom that we could not break clear.  Called Roto Rooter as the backup began to flood and make its way down into our basement.  It was a mess and quickly became not only damaging but a health hazard.  We were quoted a couple of hours wait time.  Well, that was a lie.  We were called periodically through out the evening to let us know that the tech was still on another job... We did not receive assistance until the following morning, more than 20 hours after the backup.  We were led to believe a tech would be out to assist and then repeatedly lied to with false updates.  Call center rep tried to explain that one of the 2 techs decided to go home for the night.  Not sure why they would schedule us knowing they were short staffed and not be upfront about the wait.  We could have easily hired any other plumber to clear our backup and assist with the clean up, but Roto-Rooter insisted that someone would be coming out.  Careless and deceiving from the 1st phone call till the last.  If you are in need of emergency service please do not waste your time.  It was an awful experience.  The tech that did respond a day later did his job efficiently and thorough.  I just wish he would have arrived when the scheduler/customer service rep told us he would.  It was stressful enough to try and contain the flooding, but the false hopes of someone coming to aid us was the kicker.  Maybe a couple less commercials and some more technicians would be wise.

We needed an emergency call on Memorial Day at 4 pm!  Trayvon came right out and when the problem turned out to be huge he called in Dwayne for extra help.  Terrific job.  Highly recommend!

Larry was very professional and kind. He made me not feel embarrassed about the clogged drains. He was very thorough and quick. He came to the house within the estimated time of arrival that the company had quoted me over the phone. I will use this company again for my plumbing needs.

Our experience with Roto-Rooter, and specifically our plumber, Bill (811) has been spectacular. He came to our home on the west side of Cleveland to install new water and gas lines for new kitchen appliances. The job was bigger than initially anticipated and Bill worked hard to ensure the project was done same-day with minimal disruption. We will certainly call again, next time we need a plumber.

Had a technician within 45 minuets quickly cleared the drain blockage and was able to go to calling hours which i was sure i would miss. I couldn't be happier polite technician he even cleaned the cabinet when he was finished thanks again

We are the happy owners of a beautiful new deck! We found dream decks at the Clevelander Home and Garden show. We knew right away that we wanted them to create our deck. We made an appointment and Andy came to our home while there was still snow on the ground so we could talk about what we wanted. He used his computer to make a visual display of what we talked about. After we agreed on the estimate the construction began in May. The work is structurally sound and the deck is skillfully assembled. Finally we can thoroughly enjoy the beautiful view from our backyard.

I called on a Sunday late morning for a property I own in Cleveland that I'm visiting for October baseball (go Tribe!) and the tech showed up about 2 hours later.  The problem was a drain line from the laundry room to the main drain - we think the junction is in the front yard.  Rick (#640) was dogged in his effort to get the drain cleared.  Initially he tried a 3/8 power snake by entering the laundry drain from the wall to the floor where the sink intersects.  There were a lot of turns but he got the snake down around 25 feet when it stuck on something that caused the snake to break.  Took Rick a while, about 2 hours, to get the snake fixed but he did and was able to retract the snapped line.  There was a massive tangle of tree root on the end.  He then ran the 1/2 inch unit with a cutter on it and it cut through what was left, which we pulled up when he retracted the larger line.  Rick than ran the main line (from the basement) and made sure that there wasn't any residual root material in the drain.

He was persistent, professional and had a great sense of humor as he worked despite the challenges.  I recommend Roto-Rooter and Rick to anyone with a plumbing problem!

I had Roto-Rooter come out to a house with a lot of plumbing needed. Storm drain and interior and Dave came out and have great suggestions for the storm drain and went through all that we needed on the interior. He came out on a Sunday even! He was nice, professional, explained things clearly, fairly priced, and he even taught us some things! I am extremely pleased with his expertise and customer service. I would highly recommend this company and I will be requesting Dave for all of my work.

Incredible service, great team very knowledgeable and ready to get the job done. Recommend to anyone that has plumbing needs and trust me I was nervous when I called expecting the worst (cost).  I'll just say surprising in a good way I felt obligated to tip!!!!!

Very disappointed. Memorial weekend Sunday called at 10 am with main drain clogged. Informed there was one other job ahead of me, they would probably be there between 1 and 3 but they would call first. 5 pm no call so I called them back. They said the other job went over but they will get to me.

8 pm I call another service. (You can search my reviews to find out who). They came out to my house at 9 pm and the cleared the main drain at 2/3rds the cost of Roto-Rooter.

Mid-day next day and I still have not heard from Roto-Rooter.

I felt like I was jerked around by them all day, which is why I am compelled to leave such a bad review. I will make sure to share this with my friends.

If I could give zero stars I would.

My wife & I came back from vacation to find our bathtub wouldn't drain.  Tried to snake it myself without results.  The house is 60 years young and the pipes were junked up.  I called Roto-Rooter.  Larry showed up promptly, introduced himself and got started. He warned me that sometime the old houses pipe will crack due to the nature of cast iron.  Well the worst happened and we had a small mess with water over a lot of spots. Larry and some other Roto-Rooter men cleaned up the mess quickly, he replaced my defective plumbing, cleaned up and left a clean house behind.  He was extremely courteous, explained everything he did, and answered my questions.  Over all everything was made good and I am grateful for their promptness and the professional results.  My wife was thrilled. And as every man knows a Happy wife is a happy life!  THKU Larry and Roto-Rooter!!

I called Roto Rooter for a clogged drain in the kitchen sink after my babysitter dumped a package of dried beans down the garbage disposal (!!!!)  Ted was dispatched that day and could not have been more courteous, hard working, neat or transparent about what turned into a VERY BIG problem, requiring about 7 hours of labor.

The outdoor spigot for the hose broke off and at first I had Roto Rooter come out and do an estimate. They told me the main shutoff needs to be replaced before they can do the work. So they quoted me $325 for the spigot, and another $475 to fix the main shutoff ($800 total). They also said I would have to contact the city and convince them to shut off the water at the street. This sounded like a pretty high estimate for the fairly simple thing I needed done, so I called Royal Flush Plumbing for a second estimate.  They quoted $175-225, and this included fixing the main shutoff. And this did not require having the city come out to turn off the water. Somehow they were able to put a shutoff valve on there. So I have the spigot replaced and a working main shutoff, for 225 instead of 800. So Roto Rooter's estimate was almost quaruple what I ended up paying. I don't know if this is how their pricing is across the board, but this is how it worked out for the thing I had done. I would definitely recommend getting at least one other estimate.

I was able to make a same day appointment for a clogged kitchen sink. The office called and told me exactly when the technician would be coming. He showed up on time , explained what he was going to do to take care of the problem and gave a price for the repair. My kitchen now drains like new.

Efficient resolution to our plumbing problem.  Professional team, Mike (1031) and Aaron (in-training). Great service,  great guys, great price!

Prompt. Professional. Personable. Clean. Our Rotorooter technician, Lal, did a great job. Very satisfied and would recommend. Service arranged technician to attend to our thankfully simple problem within 2 hours. Hopefully will never need to call for service again, but if I need to, I'll call Rotorooter.

I was very pleased with my experience with Roto-Rooter. Only giving 4 stars for the long wait window and waiting an extra 3 hours due to delays. My technician Rick (#640) was very nice and helpful. He completed the job efficiently.

When my husband and I bought our house, it didn't come with a garbage dispose-all. So, we went out and bought one and installed it ourselves. Five years later, we learned why we shouldn't have done that. Every so often, the trap joint would slip loose and water would fly out from underneath the sink. A hurried clean-up would ensue and I would find myself under the sink tightening joints. Four or so of those spills later, I succumbed to my better sense - I called a plumber.

I filled out the form on Roto-Rooter's site yesterday. This morning, they called. The dispatcher informed me that Steve would be coming by in about an hour. She let me know that he would provide an estimate and that I could refuse if I didn't like it. I felt comforted. I've never liked technicians coming over without a clear understanding of the process - I don't want to be on the hook for something I didn't order.

Steve showed up, a cheery and kind man. I showed him the underside of the sink and he diagnosed the problem in about 4 seconds. I had the trap backward. Basically, the dispose-all would shake the trap loose when we turned it on. He felt bad, he said, because it was such a simple fix and he would have to charge me something. He said that their bare-minimum charge was $125. I said it was worth every penny. About 10 minutes later, he had the pipes all fixed up. It was significantly simpler than the Rube Goldberg style plumbing I had done. I had used one of those under-drain kits and used my best Lego-building skills to install it.

We tested the sinks out a few times and everything worked perfectly - way better than before. I would recommend Steve and Roto-Rooter any day.

Thanks!

Cancelled on me 2 days in a row ...
Living without a toilet for several days... made an appointment for 6-8 pm. They called me 15 mins before 8pm to reschedule for next day the same time slot. Next day they called to say the guy was on the way, called back 20mins later to say that he didn't have the right equipment on the truck and wanted to reschedule the next day again.  Nope!   If a plumber doesn't have a snake on the truck something is wrong. Worst service ever!

Horrible customer care, amateur at best work.

Charged 4x what 2 local companies quoted and Roto-Rooter didn't do the job per the contract. Didn't fix the leak, created a larger leak. Wouldn't come out and help with a leak they created for 12 hours even though they advertise 24 hour service. Refuse to try and resolve anything. Failed to keep their end of the contract and avoid all valid complaints.

Absolutely pathetic company

We had a representative from your company come to our Old Brooklyn house on Christmas eve day. All I can say is Professional , Prompt, and Polite.  I hope we never need to call a plumber, but if we do, we know who to contact. Also, problem was fixed!!!!

LAL #2955 came promptly, did a professional job snaking out the drain in our kitchen sink, used a drop cloth to protect the kitchen floor and cleaned up when he was finished.  Also, 6 month guarantee on the work.This company charges a flat rate for this job which was expensive but I had not asked the price before I hired them.  Once they were there, I wanted the job done so I paid.  Also bought product to put in drains once a month to keep them clean.  Maybe I will save the cost of a return visit.

I had a great experience with Mike and Roto-Rooter. The local plumbers I called for estimates quoted me $650-750 to fix/replace an old shower faucet that was dripping. Roto-Rooter made life much easier for me. Love that you can schedule online and I saved hundreds of dollars, even though I added some extra work for the guys when they were here.

Roto-Rooter came out on very short notice to fix our plumbing issue. Larry and Andrew were very professional and courteous. The cost was reasonable and the issue was fixed in one visit and a short amount of time. I highly recommend Roto-Rooter to anyone who has a plumbing issue they need fixed.

Overall, the service was okay. I called this morning and within an hour, the plumber was at my home. The plumber was professional and courteous. I was just disappointed by the fact he had to leave my home twice to purchase parts and each time it took awhile for him to return. Otherwise things were fine.

NEVER USE ROTO-ROOTER! We just got through with getting our plumbing repaired this past week (with a different company). We constantly get roots in our main sewer and had to get it snaked regularly. We had a backup on a weekend, so we called Roto-Rooter. The kid Jake promptly showed up, made us sign a liability form to release him from being responsible if something should happen while he worked. He used a snake bit that was WAY too large for our pipe to be extra sure that it got everything in our [clay] pipe, but he was man-handling it so much that it was apparent that he was simply trying to break our pipe to have to get more money out of us (on top of the over-priced snaking job that was over $600 alone). His bit, sure enough, broke off in our pipe, and he left it there, along with a large clump of roots and left our plumbing like that. THEN, he had his boss come with a camera (complimentary) and tried to tell us that we needed to replace a 4-5 foot section of pipe in our main line under our basement. Quote? $8,500. And his boss tried to run my credit right then and there to finance this project. Needless to say, that was a hard pass and we went to our usual plumbers to get a second opinion. Long story short, Roto-Rooter quoted us approximately $7,000 more than an appropriate price for the services necessary to get us back up and running. I don't usually write reviews, but if I can save someone money, time, scams, and headaches, I most definitely will. Pass on Roto-Rooter, trust me!

Randy did a quick job at a fair price. Super friendly and respectful of property. I called at 8am, they were here by noon.

I can't say enough about how excellent our experience was! We needed a significant amount of work done (leaks, water damage, pipe replacements etc.) recently and Roto-Rooter responded quickly and professionally. We had the pleasure of working with Rene and Corey (the plumbing techs) Kris and Eyan(from water restoration) and Eric, an apprentice. They quoted us fair prices, worked efficiently, answered all our questions and even assisted us with an insurance claim. They were super friendly to us and even our dogs! I would reccommend them to anyone! These are the guys to go to for sure!

5 out of 5 for my technician, Mike (#1063).  He was diligent and thorough. If I ever need more work done, I'd be happy to have him do the work. If I was rating just his service, I'd leave it at 5!

But for Roto Rooter scheduling, I'm used to receiving calls and/or emails right away when I submit an online request for a free estimate. I didn't hear from them right away. Maybe that's just how they operate, but it wasn't very helpful in terms of me being able to plan things.

I would not recommend this company. We had a clogged toilet that backed up into our shower. A worker arrived, worked for two hours and claimed he could not get it unclogged. His supervisor and another worker showed up, ran a camera through our pipes and showed us the black/white footage, claiming our cast iron pipes had crumbled and we were missing about 4 feet of pipe under our basement floor. As new home owners, they felt sorry for us and gave us a 10% discount and estimated the job to be $4,000. We slept on it and called another company to give us a second opinion. The new company said the clog was gone and ran a camera through the pipes. Their colored footage showed us that we actually have red clay pipes and no pipe was missing. The camera went all the way out to the street with no issues. Grateful we got a second opinion and were not taken advantage of by this company. Not to mention, they left our bathroom and basement extremely messy.

Had a great experience! Technician was very professional and fixed both problems quickly.

Roto-Rooter was able to come out earlier than originally stated.  The technician Rene #1199  was very professional and had a friendly manner.  I showed him the problem.  He discussed two ways of fixing the problem.  Using an auger or having to dismantle the toilet.  Luckily, the auger took care of the problem.  He repeated using the auger and made sure the toilet did work by flushing it two more times.  The price to fix the toilet was reasonable.  I recommend this company based on knowing Rene #1199.

Just an absolutely brutal company to deal with. Called them on a Saturday night due to a backed up sewage in basement. $8500 later and the issue was finally fixed. The REAL issue here is the restoration guys. Told them we werent interested since we just spent$8500 in the middle of a pandemic. Slimy sales guy tells us that home insurance will cover all but the deductible of $1000. Told him we still weren't interested. He says Roto Rooter will cover the deductible also. Okay. A month goes by and we were completely ghosted. Another month and we get a bill for the $1000 deductible. Spent another 3 weeks of going back and forth with the lying salesman's boss and best they can do is $500. No explanation for why the salesman ghosted us after numerous attempts via phone and email. Stay VERY far away.

We called for a minor issue and we were able to get someone out within a few hours. The customer service representatives were very prompt and courteous.  The guys who came were very nice and the price was very fair. Our faucet works like new! I highly recommend!

Mike #1063 was a great serviceman!  He came during the beginning of the period of time assigned, called us before he came, and was super nice about our wild and crazy dogs.  He even complimented us on our dogs which I always love.  He was thorough and the cost was less then we expected it to be.  I would definitely call them again.

Edit: They commented on this review and asked for an email. I did that and they haven't responded to me over a week later. Tried doing the Service Feedback Survey on their website to see if they would respond to that but again no response. Truly never use this company, they won't do a good job and will scam you whenever possible and will make sure to not respond to you when you call them out on it.

Never utilize this business. They will strive to take the most expensive option while refusing to explain why they didn't consider all other possibilities first. On July 16th, I called Roto Rooter to inspect a drain in my basement that wasn't draining. They decided that the only option was to dig up my front yard after snaked out the clean out rather than the initial drain that was the problem. They never looked at the roadside cleanouts provided by my city to see if the obstruction could be cleared from that angle. They intended to charge me an additional $8,822.10 for the basement on top of the $10,622.92 that the yard had already cost me.
Another plumbing firm that was far more affordable and even did more than what Roto Rooter suggested doing for a lower fee came out to fix the obstruction in my basement. I believed that Roto Rooter took advantage of the fact that I am a woman living alone who was attempting to travel for business the following week. Even worse, Roto Rooter may have damaged a portion of my walkway when digging up my yard, leaving me to deal with a sizable amount of dirt in my yard and no instructions on how to handle it. I feel I was charged for unnecessary work. A competent service would have found other possible ways to fix the problem before digging up my yard.

Actually it is WooHOO the service was terrific...but gave a Yah, as the initial call-in they told us be there in 2 hours and after 3 hours we called to check....finally they said in a couple more hours which was fine with us, but would have expected a call from them initially.  However, the service from Matt was extremely satisfactory.  It was a difficult bath tub drain to clear, but Matt persisted and went above and beyond to provide the final fix.  A great relief to us, and thanks to him for a very professional job....Definitely would use the service again!  Larry W

We had a problem with the kitchen sink. Because we put in a deeper sink we didn't realize that it would affect the plumbing. It ending up that the existing plumbing was running uphill sort of so it backed up. I contacted Roto Rooter. Mike Dicarno came and fixed it correctly. He was very professional.  Told me exactly how to fix the problem and that was what he did. I would recommend them to anyone anytime.

I was scheduled between 12-4PM. After multiple phone calls back and forth the service technician finally arrived at 11:15PM. Because it was dark out they were not able to clean my downspouts. Although the service technician, Larry, appeared very competent and apologized several times, doesn't change the fact that their dispatch service was terrible. Never again.

We received excellent service from Isai- tech 69. He arrived promptly was courteous and knowledgeable. He finished the job in a timely fashion and took the time to review his work with us. I would highly recommend him!

Rick #640 cleaned out my main sewer drain. He checked out the problem and gave me a variety of options. He was friendly and came out a few hours after I placed my first call.

Needed help in an emergency, and just to clean out a main drain was quoted  $375.  Ripoff Rooter!  Call Value Rooter instead $250.  Still a ripoff, but it was an emergency.

I had a sewer line backup that required a dig up and replacement.  Everyone involved with the crew was efficient and worked quickly to get me back to normal.  All of the work was completed in one day and it was a lot of work!  I would recommend them to anyone who needs this type of service.

We needed our basement drain cleaned due to drain flies.  Called and scheduled an appointment were suppose to call us that day to let us know what time would be coming out.  They called and said they were busy with other issues and couldn't be there.  This happened two more times. Last time was today and they were suppose to call between 8-12 to let us know when they would be coming out.  Never called.  I do realize that they are busy and our problem isn't as pressing as others but so disappointed as the first time or two could understand but not after three times. So unreliable and unprofessional what ever happened to a little common curtsey. Apparently our job wasn't worth their time.  Will find another company.

Super easy to make an appointment. Dave was very thorough and efficient. Would recommend to anyone.

I have used Roto Rooter 3 times this year and all my experiences have been wonderful. I've had 2 technicians come out - both were extremely professional, timely and I feel confident they resolved the issues I had in my home. Everyone I spoke to in the office to set up an appointment were helpful, accommodating to my schedule and urgency. Their fees are a higher but worth it for the excellent work!!

I've used Roto Rooter in Stow three times now- once for a flooding emergency, once for an issue with whining pipes, and a third time to replace a toilet that was causing the whining pipes. I could not be happier. The technician, Derek, who came all three times was so friendly, professional, knowledgeable, and helpful (and was always on time!). The reason I called them twice after the first visit, to come all the way to Hiram from Stow, was because they were so good.

I don't call anyone else for plumbing issues on my house but these guys. Highly recommend!

Roto Rooter will be my plumber from now on. had them come out to fix my big problem. Larry and his helper couldn't have been more professional. very much respect for my home.  each time they went out side they put on clean blue booties on there shoes, to come back inside. he looked at my problem gave me a price, i said fix it. no hidden cost. they had a big job done in a very timely matter.  thank you roto rooter.

Terrible Customer service!!  Called to reschedule a service, was told that it was rescheduled, but the idiot never actually rescheduled the appointment.  Also never received a written estimate.  Very unprofessional.

Our service technician was Rick Wade, #640. When Rick entered our home he introduced himself and also was wearing shoe covers which was an immediate indication that he cared about our personal space. He proceeded to explain what he was going to do to unclog our kitchen drain. After he completed his job he checked our basement to make sure there was no back up from the drain. There was a small amount and he then proceeded to clean the space up. He was very polite and we were impressed with him. Having been a previous business owner in the service industry, it will always be important to me to not only know your trade but also have good customer service skills. Rick wasn't just good he was excellent. I am sure you are very proud of him. I will definitely use your service again, if needed. Thank you.

Mike Goerz

I was very pleased with the outstanding service provided by Roto-Rooter Plumbing and Drain.  I bought a new dishwasher and the existing plumbing didn't fit.  It was soldered into place so it required a plumber to cut and put in new fittings.  Roto-Rooter came the same day I called.  Larry the Tech was very polite, fast, and finished the job to my complete satisfaction.  I couldn't be happier.

Over the holiday weekend, out of nowhere none of the toilets or showers were draining. They were the only ones that were open and came out. The technician ( will withhold his name for privacy ) spent two hours inside and outside the house. He claimed that the cleanout pipe on the side of the house lead to nowhere and that this house doesn't have one.  He also claimed there was not a cleanout on the streetside by the sidewalk.  After talking with his supervisor (whose name I will withhold again for privacy)  said they would have to dig around the side of the house and install a cleanout pipe to the main exit point. This would cost approximately $4,600.

I was taken back as this house was a new build. I was also concerned when I asked if he could just snake through the main floor shower drain or take the toilet off and go that route since by looking at the plumbing diagrams it led right to the exit point of the house. He refused and said roto-rooter doesn't lift toilets or snake the shower drains.

I managed to get ahold of a local plumbing company who came out this morning.  After checking all the cap covers in the yard. They found the cleanout pipe. THIS WAS THE ONE THAT THEY SAID LED TO NOWHERE.  This in fact did go to the sewer and was installed correctly. They also found the entry point at the street . It had to be dug up (About 2 inches under the grass) However, it was easily found since on the new concrete there was markings etched in to show this was the water line access point. I am not sure why Roto-Rooter could not find these points.

After, several hours and cleaning from both ends along with camera work, they found the issues and clogs. The local cleveland company was thorough and talked to us every step of the way. They were stunned to see what Roto-Rooter wanted to do when it was not needed.  

The local company was approximately 3.5 times cheaper than Roto-Rooter.

Roto Rooter  seemed to only care about digging and adding the cleanout which was already in the ground.

Despite being a bit pricey, Lal did a great job arrived within an hour of me calling and explained everything to me before I agreed to anything. Thanks a lot!

will charge you over 3,000$ for half ass work. don't waste your time. the manager is a joke and tells customers their incompetent if they don't know anything about plumbing. tried to get my money back because the pipe they fixed was still busted. they said no because the worker lied about the rest of the pipe not being an urgent issue. after he cut a hole in my living room and just got it sealed back up 3 days ago. the same pipe burst. all that we got from the company was sorry bout your luck.

Terrible experience!!  I would never recommend Roto-Rooter.  

Was given an appointment time of 3:30-7:30 pm. No one showed up by 7:30 so I called and the dispatcher said she would call me back by 8:00 if they didn't show. At 8:30 I called back because she never did. At that time they still did not have a plumber. They couldn't tell me if it would be 5 minutes or 5 hours. So I wasted 5 hours waiting for someone who never showed up. Needless to say I will never try them again. What a waste of my time.

At 8 p.m. on a Saturday night we noticed our water heater was leaking. As my husband was draining the water into the tub to prevent damage, I googled emergency plumber for the Westlake area. Rotor Rooter was on top of the search engine, local, and 24/7. I called them and said we had the leak under control so it could wait until morning. They set me up with an appointment slot of 8 a.m.-12 p.m. with a 30 minute warning of arrival time for the next day.

At 7:30 a.m. Sunday morning I received a call from Tim saying he was on his way. He showed up promptly at 8 a.m. and we showed him the water heater. He immediately recognized it has ruptured and needed a replacement. Due to its awkward location and custom size, Tim would need help. He went outside made a few phone calls and came back to us with an ACCURATE quote and said a couple more guys would assist him.

He, another Tim, and Shane took out our old heater and replaced it with a new one all before 3 p.m. on Sunday. They were very professional and courteous, which is awesome when you have repairmen spending their Sunday in your house.

I learned that they are indeed 24/7 and time or day does not affect rate of repair which is awesome when you have plumbing emergencies.

Great service! On time and got our shower unclogged in 15 mins!

I am a fan of the service I received. The technicians were on time, courteous and very helpful
with their recommendations. They kept me informed of everything they were doing and made sure I was aware of the problems and the resolutions they preformed. As usual the technicians were excellent. My complaint is this review process is confusing. From not allowing me to place my correct city (Cleveland Heights) into the process to giving me the impression I am dealing with I dispatch site I don't even know. Sorry but it's the little things that irritates customers the most.

You're better off lighting a stick of dynamite and throwing it in your bathroom or sink. I had reached out about my two faucets not working. They replaced both for 1400 dollars which I checked and could have got done for 800 at a local plumber (I checked). After putting in the bathroom faucet it leaked and I was told it's because my water line was too high, turns out it's because it wasn't properly put in! (Another plumber confirmed this) I called the next week to have them come and fix, and was canceled on due to no plumbers being available after i sat there for 2 hours waiting. So I scheduled for the next day 3-6pm time slot. Well it's 7pm and I'm sitting here still waiting. They called and said they were running behind but shouldn't this be a priority due to the leak being caused by their negligence??? One would think. Roto rooter? More like Roto suck.

Adam (444) was very timely and helpful. Took his time diagnosing my issue and even helped find other trouble that saved me $$$ in the future. Job took some time as it was a bit cumbersome (no fault of his). Very satisfied with overall work.

Whenever I call, they show up and have the issue fixed the same day! Pricing is comparable to that of other local plumbers that we've used in our other homes and they have never tried to talk me into unnecessary repairs. Derek does an excellent job!

The worst -- the worst -- the worst  
I have been rescheduled 4-5 times -- including where they simply have blown off the appointment. They keep telling me that oh we are busy  --- good, I can help with that problem because this is one less customer that they will have to deal with. They had 9 hrs to get to me (over a two day period) and they missed all of them -- forcing me to take time off of work two days in a row. Finally they wanted to get me in on the third day (with a FOUR hour appointment window)  -- i told them to go away - and so should you.

At my house within 5 minutes even outside normal working hours. Great assessment of all parts of my home even beyond the small plumbing repair. Very happy with response time. Adam was a great help.

Arrived close to scheduled time. Was thorough in finding the problem. Explained possible resolutions and costs. Everything seemed to be working when left. Cost for repair seemed reasonable.

I called Roto-Rooter late Friday afternoon on 5/20/16 to set up a Saturday appointment. First off, due to the short notice I did not think they would be able to get me in the next day. Not only did they set up an appointment, but they had a technician come out within 2 hours of my phone call! Now I had called another plumbing company and they were going to add $85 to just come to my home on a Saturday and this was not an emergency appt. this plumber just charged $85 for even coming out on the weekend.

After making the appointment I received an email confirmation immediately after and about 30 minutes after that the dispatcher called to tell me the technician was on the way. The technician, Brendan, arrived on time and assessed the problem. I had a toilet with a low flow and a possible sewer line issue. The basement drain was dry and the technician advised that there should be water in it. I am a new homeowner and was not aware the drain should have water in it which prevents the sewer gases from creeping into the basement. He ran a test and came back this morning to see if the gases from the sewer could still be smelled. They could not. If there had been a smell he was prepared to run more tests on the basement sewer drain. He also checked all my water pipes, toilets, water heater, kitchen sink and gave free estimates on a myriad of requests I had for him.

On one of my toilets the water shut off valve was flush to the floor preventing me from turning it. The technician clamped a water pipe in the basement, which raised up the valve near the toilet now allowing the valve to be shut off if needed. The cost to attach brackets to secure to the pipe was $74.00 labor $14.40 parts total $88.40.

Overall, he ended up clamping a water pipe for me which took no time at all. After this experience I plan to use Roto-Rooter for all of my plumbing needs!

Charged me $400 to fix something that wasn't broken. Should have thrown them out.  No actual help here.

Jamie did a great job fixing our toilets. He worked efficiently and effectively. I didn't give 5 stars just because of scheduling issues...

I would like to give them more stars but I found the prices to be really high compared to some of the other quotes we have received.  On one of our issues, however, Marco came out and was able to take care of a nasty clogged sink we had.  On some of the other projects we had him quote, he showed me what was wrong and what we would need to do to fix it.  I would probably call them again in an emergency, but for more substantial work there are better deals available on Angie's List.

Great experience with Roto Rooter.  Isai (tech 69) was great.  This was a painless process.  He fixed my Disposal and saved me a lot of money.  This was only a 25 minute process.

We had Mike from Roto Rooters come out to our house on a Sunday morning to help out with some serious plumbing issues! It only took 2 hours from the time we called for him to arrive! Mike spent an abundant amount of time not only fixing the situation but explaining how we can prevent our drains from clogging up again future. He was very efficient and energetic! My family was very grateful for all of his help. If we ever had a plumbing issue again in the future I would not hesitate to contact Mike!

The technician, Lal #2955, was very organized and considerate during the entire drain cleaning process. He answered my questions and explained everything he was doing. He was   very careful not to make any mess and tidied up the area when he was finished.

I just wish this kind of service did not come at such a steep price.

We had a good but expensive experience with Rick of Rotorooter. After being told that a guy would be at our house by mid to late morning, it was around 4 that he showed up due to other work.  After waiting another hour for him to get parts, his work was finally started.  He was clean and efficient in his work.  The repairs were needed but we didn't plan on spending so much.

While I didn't have such a great experience with Roto Rooter when it comes cleaning up my basement after it flooded, I had a great experience with the service when I called to have a drain unclogged. I have seen horror stories before. Someone quoted a certain price and it only took them about 5 minutes to complete the service. My experience was completely different. The drain in my basement was totally clogged. Lal (#2955) gave me a price, and even told me that sometimes they can't get these things unclogged. I thought, Great. This is going to cost me $300 and he won't be able to get it done. Boy was I wrong.

Lal worked relentlessly for probably 90 minutes or so and FINALLY got it unclogged. It wasn't an easy job. He not only kept the price the same, he also included the $40 off coupon I found online and was kind as ever. Even gave me some advice going forward. On a rather terrible day, he actually made me feel better about cleaning up my flooded basement, was very professional, and excellent on the price. Thank you Lal!

It took 4 days for someone to finally show up. That is the reason I'm not giving a 5 star review.

The plumber Tony Devito was fantastic.

fantastic service from Matt and Adam here in Tremont. Showed up ahead of schedule, called before pulling in the drive and were polite and professional.

My experience with Roto-Rooter was outstanding. They were quick to respond, but thorough ins determining the problem and fix. Their experience allows them to respond to various problems. They were very polite and cleaned up after the work was completed. They were on time for followups.

Super simple--came out the same day.  I had a bunch of valves replaced, main drain clogs, lack of pressure resolved.  It was a huge job, but it all got done that day.

After a recent plumbing disaster, we were desperate for help FAST. I called four companies, and only Roto-Rooter 1) had a live person answer the phone;  2) actually LISTENED when I explained the problem; and 3) could have someone to my home in under an hour. (In all fairness, though, the others were small, independent companies with far fewer employees.) We always prefer to use independently owned companies, but like I said, we were DESPERATE. I was pleasantly surprised by the personal, quality service from Roto-Rooter. Bill (#811) arrived promptly and  diagnosed the problem quickly. We received a fair estimate which turned out to be right on the money. We were very happy with the work. He even re-installed the shelving that had to be removed to reach the pipes. We will use RR again!