Roto-Rooter Plumbing & Water Cleanup

The drain under the laundry basin on basement floor was backing up. So I called them to tell me the reason for this. The technician said He will have to look at two drains (main sewer drain and the drain that was the issue) each for 389 plus 99 and I will charge you only for one.  The technician snaked out the roots from sewer saying the cause is roots in the drain and charged me 489. Since he already discounted for one drain he won't take company coupon. He asked me to schedule another inspection with camera so that the actual issue can be resolved. The actual issue is another 490 and then they will fix the actual issue.  What kind of company is this?
Why am I writing this?
For public awareness and also when you call them know exactly what you want of them to do and else they will double charge you. (Emergency fix when not an emergency and then actual fix).

First blocked kitchen drain with disposal.  They cleaned all the underground basement drains, gee that's good.  But for some reason forgot the blocked kitchen drain.  Ah, returned the next day and cleared the kitchen drain, nice.  Water flows, but how in the world did I end up with only hot water coming out of the kitchen faucet.  Why did they screw with the water supply?  And I have a special boiling water faucet on the sink, which no longer is functional.  Seems like they took the output of that heater and connected it to the kitchen faucet, so no cold water.  Geez, what a mess.  And after two days more than 15 hours of screwing around and worse than before.

Roto-rooter Cleveland overall was very responsive to my call. We called during the week to schedule for the next day which was weekend. On Saturday they came out to fix our toilet on the second floor where was a water leak. They quickly fixed it, it was simple as tightening some stuff that I would not know!

The price was very very reasonable and they were professionals entering into our home with shoe covers.

I asked them if Saturday considered an urgent call because some companies do that and charge extra but for them it was not an extra charge.