Best Sump Pump Repair in Chesapeake VA

We just received excellent service from Kelvin after one of our tenants had a leaky kitchen faucet. He took care of our request the same day and was very professional. Because of Kelvin, we received this message from our tenant. Thanks for making us look good!

Drain Wizard staff were no-show/no-call during and after their appointment window at my house in Hampton yesterday (2-11-2020).  Save your time by calling another company.  I didn't even bother to waste further time to call them to ask of their absence.

Bay Breeze (Robin) is very professional and makes things easy. Justin installed a gas line and meter upgrade for a new pool heater. Everything they did was outstanding and a very fair price.  Go to company for any plumbing needs in the future.

Justin is unlike any other plumber I've ever met. Not that others aren't any good -- Justin just happens to be leaps and bounds better.

He's incredibly knowledgeable, which is the most important thing to me due to the investment in our house, and the safety & longevity of what he did for us. On top of that, he's always on time.

With all the work he did for us, he's a welcome member of the family, to include my daughter and dog. He's polite, courteous, and very hardworking.

As someone that cares about who comes into our house and how much I spend to do the job right the first time, Justin is your guy. You have nothing to lose, and the potential of having a plumber for life, like we do.

Items he did for us: gas to fireplace, gas to grill, gas to laundry, gas to stove, installed tankless hot water heater, swapped laundry room with bathroom (to include sink, toilet, shower), kitchen sink, double sink in another bathroom, shower, re-routing of toilet piping through another wall, bathtub install, water to new fridge, garbage disposal, and new dryer outlet.

Very professional. Answered all my questions. Did a great job on my bathroom fan. I would recommend

Horrible service had a contract to be done in two day trusted him to be done left my bathroom unfinished no shower door no molding no vanity install no light install now he's not answering the phone he was paid in full which Is particularly my fault for trusting this brother Do not give this dude no money until your work is complete I'm now finishing my own bathroom I really hated to go this route but I'm out of money don't have anymore to pay any other contractors to come and finish this job

Don't be fooled! When you call for information or to schedule an appointment, their customer service is great, but if you have any issues/complaints, the customer service quickly goes down hill. The work done was good, although everything wasn't discussed prior to the work being done. When we had an issue with the billing, everyone from the owner, Jimmy, to the office manager, Candice and Cindy were all rude. I have never been talked to so negatively and from so many people at one company. I can honestly say they do not value customer service AT ALL. If you want to risk everything being done with no issues, then give them a call but if anything can possibly go wrong, don't expect them to be nice enough to fix/solve it.

The owner is rude and unhelpful. I called for an invoice from previous work done on my home's septic tank. Not only would she not provide the invoice for me, but she made me feel as though I was inconveniencing her since the invoice has already been emailed to the client when the work was completed. She told me it was none of my business- that she can't disclose work done for other people. The work was paid for by the previous owners during closing when I bought the house because the septic tank was having some issues. It's completely unacceptable to withhold this information and to treat customers the way she did. I will not be using their services ever, and I will also spread the word that this business is not one worth supporting.

Woke up to a broken water heater this morning. We were lucky enough to get #1 on the list this morning. Found this company on angies's list (also was able to use my angie's list coupon). Very happy with service, speed, costs, and customer service. Everything was done within an hour. (Although he stated its normally a longer time frame - but our water heater is in the garage) Tommy Cooper was the head guy on my job and represents the company well. Very friendly and explains clearly what is going to happen. Will definitely recommend this company to friends!

Long-term customer and have seen a deterioration in the level of service.  They used to be more responsive and customer oriented.  Last minute cancellations (literally called at the exact minute of our appointment to cancel) after appointment booked a month out and shuffling our own work schedules to accommodate, is frustrating.  They maintain two stars bcs the actual workers who come out to do the heavy lifting are always great; however the office and support staff are now seriously lacking in customer awareness and service skills.

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.

if you want a company that is a joke look no further. The owner is a complete jerk, he laughs when you have an issue that his company did. The way he speaks to females was beyond ridiculous. Do yourself a favor and find an actual company, instead of this pathetic excuse of  a group of so called plumbers.

Had a clogged sink, which required snaking. Quoted 150 but clog was more in-depth, and was charged more, perfectly normal. The first day cost me 300, then said he had to come back the next day which cost 300 more. Was some shady pricing. In total cost me $600 and the drain was still clogged. Called the rotor-rooter company after 5-star plumbing and the guy unclogged it in 10 minutes which cost $420.  I would not recommend 5-star plumbing, I believe the plumber to be inexperienced and slightly shady in pricing. Stick with the pros

Reply to owner: I see you changed your first reply which is fine ( in photos). If you no longer wish to refund me.  To reply to my issues: you said a price via text of 300 dollars then sent me and invoice for $360,( in photo) citing you checked the pipes. Only after being confronted with the issue, did you come up with I went over the rental time for the snake, therefore I would be charged This is my issue, besides another company coming in and resolving the issues in less than 30 mins. You told I had a collapsed pipe in the front yard (photo), to which roto-rotor found no evidence.(photo)

DO NOT HIRE THIS COMPANY!! Company does not answer the phone. Schedule appointments and do not show up!! They rescheduled 4 times through the home warranty company and they never showed up. Horrible at answering phones and when they do an emergency happened or they are driving and will call back in 15 minutes and never do! What did I do in response, I called back until the phone was picked up and then they had the nerve to be mad when I have been waiting to get my issue fixed for over 2 weeks with no updates and no response!!  THIS PLACE SHOULD NOT BE IN BUSINESS!!!!!!!

This is the most unprofessional company I have ever dealt with.  Never showed up for my scheduled appointment and when I called they said I didn't have an appointment.  I had already been without air for three weeks and they wanted me to reschedule for the next week.  The manager was even more unprofessional.  He called me and kept making lame excuses about what had happened.  When I told him he should make this mistake right he then told me that he was refunding the money I paid in advance right then.  Work was not gonna get done.  Never again for this company