Best Sump Pump Repair in Chesapeake VA

We just received excellent service from Kelvin after one of our tenants had a leaky kitchen faucet. He took care of our request the same day and was very professional. Because of Kelvin, we received this message from our tenant. Thanks for making us look good!

I live in Newport News and was referred to Drain Wizard by Homeserve, a home service plan provided by Virginia Dominion Energy.  I contacted Homeserve on 12/3/2021 after researching several plumbers in the area who could perform a drain cleanout on my home property.

Homeserve dispatched a call to Drain Wizard within minutes.  Mr. Booker, according to his name that was printed on the work order, arrived promptly at 12:12 p.m.  He knocked on my door announced himself and immediately was led to the area of the house that was in need of plumbing issues.  He glanced at the toiled and mentioned that since the toilet was not flushing, snaking the toilet would be an option.  Mr. Booker retreated outside to assess the work area (so I thought).  In the interim, I presumed he contacted Homeserve to get the work order approved to no avail.  Meanwhile, while Mr. Booker spoke with a claims representative, I was also on the telephone with Homeserve informing the agent, Jimmy, of what had transpired outside.

When I looked outside to summon Mr. Booker to the telephone to speak with Jimmy, Mr. Booker and his coworker left my property in the Drain Wizard truck immediately.  Mr. Booker never knocked on my door to inform me of his findings; whether or not the work was feasible or covered under the Homesere warranty or anything whatsoever.  No work was completed!
Mr. Jimmy apologized to me for the lack of professionalism from Drain Wizard's employee.  I contacted Dee on 12/4/2021 and asked to speak with a supervisor or manager.  She informed me to call back at 8:30 a.m. because all of the managers were in the field.  Sorry, Drain Wizard, you missed the mark this time!

Came out broke knob and said it would be $850 and would be back in 3 days.  They called on 3rd day to cancel.  They charged $200 just to come out and make our problem worse then didn't care.  Also, we got another plumber, Conner's Services and they came within an hour and fixed it for $200!  Not only were they unreliable but they wanted to charge us 4 times another plumber charged- they did refund the $200 but I would not recommend them-

Justin's Just In Time company is phenomenal! Justin promptly responded, was efficient, and
personable. Not only was he very well educated and incredibly knowledgeable on the trade and the issue, but he also took pride in his craft and was able to explain the problem and provide resolutions!
If you want to spend your money on worthwhile work, this is the company to call!
You want to be able to trust who can come into your home and be reassured that the work you have done is going to be done right the first time.
Completely impressed and satisfied! We will certainly be using the company in the future. They've gained a new long-term customer for future projects. The yelp check-in discount doesn't hurt either!

Very professional. Answered all my questions. Did a great job on my bathroom fan. I would recommend

Dante Taylor advised he was licensed and stared work to replace my sewer line in Norfolk on my rental property and knew we lived in another state which he took advantage of.  He did not get a permit but advised us he did, lied to us of the cost he supposedly paid for the permit & requested additional money. Someone called the city and he got mad and blamed my tenant, he was mad because that's when we found out he didn't have a permit or licensed, then he stopped answering our phone calls & texts. We're out of a lot of money. Found out a lot of other bad information by trying to get additional information to take him to court. Always check with BBB before hiring a business.

I use them anytime I need help with my plumbing!  They do an excellent job, usually come out the same day (if an emergency) and are reasonably priced. Their technicians are also very knowledgeable.

I am so pleased with the fast response time by Brown Plumbing and Septic.  The techs, Stephen and Frank were very courteous, polite, and professional.  They each went above and beyond what I would have expected.  My septic system was cleaned thoroughly and they answered many questions that I had and were very helpful in making me more aware of how a septic system works.  I will highly recommend Brown Plumbing and Septic to all of my family and friends. Thank you Stephen and Frank!!!

Woke up to a broken water heater this morning. We were lucky enough to get #1 on the list this morning. Found this company on angies's list (also was able to use my angie's list coupon). Very happy with service, speed, costs, and customer service. Everything was done within an hour. (Although he stated its normally a longer time frame - but our water heater is in the garage) Tommy Cooper was the head guy on my job and represents the company well. Very friendly and explains clearly what is going to happen. Will definitely recommend this company to friends!

I called American Mechanical to fix an upstairs toilet that made a noise when you flushed it. When the plumber came out, he suggested I replace all the parts inside each of the toilets because they were outdated. And he suggested that would take care of the problem and avoid further problems.  My house was only 8 years old, so the toilets are fairly new. But It was only $175 to do the work and at the time, I just wanted to fix the problem, so I said yes.

They changed out the parts, but the problem persisted a week later. I had them come back out. A different plumber this time said it was because the first plumber had put an old part on one of the toilets instead of a new part I had ordered! They fixed it for free.

A few months later, my tenants told me the toilets were running. American Mechanical guarantees their work, so I wanted to call them back out to fix it. Only, I didn't really want to deal with the hassle because I had little faith they would actually resolve the problem. My Realtor called another plumber out and for $50, he seems to have fixed everything for good.

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.

Work by plumbers was good. Communication from Office manager was the worst. I'm not sure why she even has a job. She's short, rude, acted like I was not important that her business is with the insurance company and not me. I'm trying to reach the owner of the company. They replaced my outside line that had just been replaced less than a year ago. They were suppose to replace my line (where the problem is) under the house. Major mistake. Dug up my entire yard broke water line then replaced everything but the line UNDER THE HOUSE! What a mess! Yes my plumbing works now but only until the line under the house clogs again. I'm not at all happy.  The one star is for the plumbers Sheri get a huge thumbs down. My yard still looks like a crime scene.

We have an empty property we were preparing to rent / sale and needed a  licensed plumber to fix a leak in the bathtub ASAP. The repair person / owner Jason was informed of our deadline to complete the job. He not only assured us it would be done the very next day. But also promised the work area would be left like no one was even there. Even though he said he will need to cut part of the wall out and remove our vanity on the other side of the tub to get to the damaged pipes.  

The leak was fixed, but the customer experience was horrible. The main problem for this business is an inability to not only communicate effectively. But work with some level of integrity & accountability. We paid the 50% deposit immediately upon request. We then received multiple delays over the next 48 hr period including false arrival times that we had to constantly reach out ourselves to get an update on. It got to a point when we called to inform Jason we would go another route and wanted our deposit back (minus any service fee for diagnosing the source of the leak). He seemed offended by this change of heart because he mentioned he was in the check out line buying materials to fix our leak and said This is why I ask people like you for a deposit... Well you can kiss that deposit goodbye! and the call ended.

Later his wife / secretary called back to apologize and assure us he was finally in route after picking up supplies to do the job. We accepted and asked that the final invoice be amended to include a note that the tub drain is working properly bcus we tested it ourselves. But we needed documentation from a licensed plumber stating that the drain is operating correctly. Jason decided to snake the drain anyway even though he said he didn't pull out or see anything that would've cause slow draining. But still charged us for it and didn't accept responsibility for misreading our request (via text).  To make matters worse, he told us we can caulk the newly installed tub knobs & faucet ourselves; after not cleaning the tub up and saying he couldn't put back the vanity and the wall the way it was like he was never there as he promised. Also that it was more work than he initially assumed. We can respect the honesty, but to not even  offer a discount after displaying bad time management issues and poor customer service is absurd! Jason wouldn't consider removing the charge for snaking our drain when we didn't ask him to do it in the first place. With all that, we still paid the full invoice balance (over $300 more than the original quote). We figured, hey it's the holidays and we can only hope they needed the money more than they needed a long time customer. In short, 5 Star Plumbing is not a business we can trust to do any future work for us, even though he offered $75 off the next job!!!! UUUMMMMM NO WE'RE GOOD.

The WORST customer service I have experienced in years( and I deal with a lot of contractors as a property manager).  I had used    Hampton Roads plumbing for years, with good results, but picked up this company after they said Hampton Roads Plumbing has changed their name to TCP plumbing and Drains.
I had them out twice. First for a clogged tub, which they said they couldn't snake due to the configuration of the drain.  $600 later, we got the tub to drain. A few months later, another clog, same house.  Took 5 days for the appontment ( I did wait because I had an established relationship with Hampton Roads). After arriving, the technician could not reach me on the phone, so he left. Told the tenants that I should have called the warrantee company ( there is no home warrantee). I spent the rest of that day, and the next Monday ( they don't take weekend calls) trying to reach them.  Got the scheduler( by chance) who said she would reach out to the technician. She called me back 4 hours later to say the tech never called her back. I must have called 10 times during the 2 days, they do not answer their phone, and their voice mail is always full.
The tech finally called on Tuesday- told me he assumed I had a warrantee and I should call the warentee company. He would not do the work anyway because I did not answer the phone when he was at the house, despite the fact I told the scheduler to go ahead with whatever needed to be done. At the end of the convo, he laugh, said they no longer service my town and hung up on me.  
I know this is long, but I don't want anyone to get stuck like I did.  I called Roto Rooter in the end and they came out in 2 hours.

They are unreliable and do not care about customers... their tag line is don't get Milked by the other guys... regardless they don't even bring the cows to the pasture, the shirk all their responsibilities... TERRIBLE