Best Gas Furnace Repair in Chesapeake VA

Of course the AC breaks when my husband is not here! Mrs. Dodd was so helpful when I called. She walked me through some things on the phone just to make sure it wasn't a breaker or something simple. Mr. Dodd arrived on time, prepared and very knowledgeable. He had exactly what we needed. Very fair and accommodating on a hot Saturday. Exactly the personal service I was looking for from a small business. We will use them again and I highly recommend.

Thank you so much for fixing and helping my family!!  This is an amazing company- came out in 1 hour and 1 hour later we were fixed-

My ac went out on the first 90 degree night.  They called me back first thing in the morning and they were able to get to me the next day, amid all the other emergency calls.  They were fast, professional and inexpensive.  I would have sold a kidney to get that ac working again.  God bless you Tidewater Plumbing & Heating!

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

I had some issues with my HVAC system at home and they were recommended by the Trane web site.  Called via the web info. Received a text on Tuesday 8 September 2020 @ 1:48 p.m. of my request for service.  Text on Tuesday 8 September 2020 @ 3:17 p.m. was a friendly reminder that they had me scheduled for the following day and a dispatcher would call to follow up based on their routes.

Wednesday 9 September 2020 @ 3:04 p.m. I text them to say no call from dispatch.  Our apologies, does tomorrow afternoon work for you?   Sure.  Therefore, appointment Thursday 10 September 2020.

Thursday 10 September 2020 @ 3:37 p.m. Our technician Wade Spring is on the way.  He arrives on scene approximately 5:00 p.m.  Finished his inspection around 6:45 p.m.  Recommends an EZ trap (with cutout switch) installation (that night for $317.00) and the annual service plan for $189.00.  I decline and elect to get a whole system estimate for repairs (i.e. ductwork, drain pan, etc).  This information is not relayed correctly.  He stated that I just declined to have the work done.
Friday 11 September 2020, I order the EZ trap without the cutout switch on Amazon for $14.00 and expedite shipping for $6.00.  Part arrived Saturday evening and was installed Sunday morning.
A few calls later, now Wednesday 16 September 2020 @ 12:12 p.m. Kevin Barnette is on his way.  Kevin and his unknown associate did a fantastic job of evaluating the startup and operation of my HVAC. The dip switches were never set properly, which caused my unit to run to strong and not properly for the variable speed fan.  There were remaining issues with ductwork, which we discussed and I was waiting for a repair estimate.
Thursday 17 September 2020 @ 5:32 p.m.  I receive an invoice from American Mechanical for $0.00 excellent, but no repair estimate is sent.  I respond via email and ask for one.
Tuesday 22 September 2020 @10:29 a.m. I receive a quote for an entire ductwork replacement @ a cost of $8000.00
Called dispatch Tuesday 22 September 2020 @11:10 a.m. for clarification. Taylor was not available, left name/number. No call back.
Called dispatch Thursday 24 September 2020 @ 10:46 a.m. Taylor on the other line, left name/number again.
Update:  5 October 2020 @ 11:57 a.m.  Raymond left me a voicemail checking on the quote I received to see if I had questions/concerns.  Returned his call at 12:15 p.m. On the phone and he returned my call at 12:19 p.m.  I gave him a quick synopsis of the last service provided and the quote that I asked for (which was nerve provided).  I also told him I had someone fixing the system at the point in time.  He followed up with, Well if you want to replace the whole house ductwork for $8000.00 in the future, just let me know.

I can't think I will call this company again for Anything!

Received a call from Vance Shepard at Michael and son customer service today about my check in and it was a pleasure to speak with him just like it was a pleasure to have M&S plumbing service at my house Don Richards was very knowledgeable and honest he was clean and use drop cover on my kitchen floor. My new faucet works wonderful and I would recommend M&S service and check out the door mat they put down in front of your door I think is awesome I look forward to using there air conditioning service after reading Stephen a review I'll update my review after I receive my precision tune up.

I hate to write this review but after 2 attempts at getting a plumber to show for 2 SCHEDULED APPOINTMENTS I am left with the only option of providing a fair warning!!!!!

I need to stress that I get when multiple ppl are handling appointments, lines can get crossed so I provided grace & understanding and reached out to them again even though I was never given a courtesy call for the no call no show. I moved my day around both days to no avail. My final attempt to communicate with this company was received with a we had a bigger job, and I'm doing you a favor at even calling you back after hours sort of response. This is completely unacceptable and very disappointing.

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.

​ probably the worst plumbing company and heating company in Virginia they will overcharge you and not blink an eye and they just don't care about their people they spend more money on their commercials than they do with quality service stay away from them and anybody associated with them