Best Air Duct Cleaning in Chesapeake VA

First call was to Mrs. Dood she was very nice & helpful and told us that be out at 3pm they showed up 15 minutes early. Had me up and running in 45 minutes Mr. Dood and his technician where honest and very fair priced and knowledgeable We will definitely be using there service again and recommend them to anyone else!

Had a kitchen faucet that needed replacement and could not find anyone without a week or two notice to come out and replace it. Called up Bill and he sent someone two days later! Replaced and installed new faucet and it's perfect. Perfect price also! I will use this company again!

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

I have had a service contract with American mechanical for several years.  I was happy with their service until yesterday.  I have a home in Virginia Beach where I live part time.  I needed to schedule my seasonal maintenance while I was here and before the weather got hot.

I called and was able to get a window of time for the next day, Wednesday 8-12. When I was making the appointment I asked if the technician could install a Nest thermostat.  The scheduler initially told me they needed approval from my condo management firm, I told her we were the owners and did NOT need prior approval. While I was on hold as she investigated that issue I heard all the recordings about the services they can provide.  After a lengthy wait on hold the manager, John, came on the phone to inquire about the thermostat.  He asked me if I already had it and I told him I did not but would have it when the tech arrived.

He proceeded to tell me the Nest was not a good item and that they install a lot of them only to come back and replace one year later.  I asked for his recommendation and he mentioned a Trane.  I asked him how much that would be and he said he did not know off the top of his head, but about $400 and it would be much better than the Nest. I told him that since he was the expert I would need to trust him to recommend the ideal item for my purposes.  He said absolutely I could trust him.  I also asked him about getting my dryer vent cleaned out while he was here along with the thermostat and maintenance.  He said sure for an additional $150. I asked for a discount and he dropped it to $100. I was then transferred back to the scheduler.  When she started to schedule, I asked again just how much the thermostat would be, she asked someone, and told me it would be the quoted price of $400. I was under the impression, he did not know how much they were cause there are so many and needed to find out.

The next day I waited until 11:30 to receive a call from the technician that he was about 30 min away, but was headed my way.  He arrived about 12:30 ( my window was 8-12). He brought in all of his machines to clean the dryer and began to clean the vent.  I had purchased the tin dryer hose to replace the worn plastic type which he did do.  It was about 3:00 by now and he started to install the thermostat.  He put in a Honeywell T-6 Pro.  He left me to set it up once it was installed. ( no directions were included). He went on to do the maintenance.  Once he finished with the maintenance , he looked at the water heater.  Afterwards he wanted me to pay and sign the paperwork.  I asked him if he would replace the filters for me and was upset he had to go back down and get his ladder.  When he gave me my total, he said it was $689!  I freaked, they were charging me for ANOTHER service contract before my old one was used!  After more phone calls it was resolved and I was billed $500.  When he left now 4:30, it was 75 degrees in my house.  I set the thermostat at 70 and waited 18 hours for it to cool and it was STILL 75 degrees in my house while the unit worked the whole time.

I called back to schedule another service call to which I was told I had to wait until one was available.  There was another tech who could come, but he couldn't come until he was finished where he was.  I I was transferred once again to John and I asked him about the thermostat.  I told him that I saw the exact same unit on Amazon for $79.95.  He said uh huh!  I asked him if they charge $320 for installation and he saidYES!  I repeated the question and he once again said yes and kinda laughed!  I could not believe how I was treated!  I said ok, lesson learned. I waited until after noon and phoned again.  I was told they could NOT give me a time, but as soon as his bubble turns white, I will have him call you!
Scott arrived and within minutes determined that BOTH the heat and air were running simultaneously!  How is that possible??  He had it repaired and blowing cold air for the first time since the Hvac was replaced 5 years ago!  Upon doing my overdo research, I found Nest is the number one rated thermostat, Trane is #6 and Honeywell is #7.  

Why do men think it is OK to take advantage of women and then laugh at them?  Oh by the way, I felt bad for Joe working through his lunch I gave him an additional $10 in cash to buy lunch. Shame on me.

I am going to rethink my HVAC/electrical/plumbing services with American Mechanical long and hard.  I want to see some resolution.

Update, after working with their customer advocate, I am happy to say they made the situation right!  I was pleased with the resolution to my concerns.

Thank you!

We had a serious plumbing issue that had gone on for a month.  The first two plumbers (each from different companies) weren't able to diagnose the problem, quoted us for services that didn't need to happen, and didn't follow up.  This is how I can across Michael & Sons.  We needed our plumbing issue resolved ASAP.  I called late Wed and a plumber was sent early Thursday.  Tom was awesome.  He took the time to figure out what was going on, explained what he was doing and walked me through fixing our problem.  At no point did I feel like I was being taken advantage of or over charged.  Tom was able to fix our issue before noon and at a cheaper price than what the other plumbers had quoted me.  If you are someone who doesn't know a lot about plumbing and wants someone to explain to you what they are doing and why, I highly recommend Tom!

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.

I had an appointment scheduled for Friday afternoon to take care of a plumbing leak that required water to be shut off to the entire house until repaired. Checked in with company at 3:30 to make sure things were still on track, they couldn't tell me when someone would be there, just that I was still on the schedule. At 4:45 I get a call saying they weren't going to be able to make it, but could PROBABLY get to me on Monday! I had an appointment, if you couldn't handle my request, tell me so and I'll go with another company. Now it's too late to get someone else out and I'm without water for the entire weekend. Do NOT call this company, they actually hung up on me when I was upset that they overscheduled and left me in a bad place.