Best Water Conditioner Installation in Chandler AZ

Wow!!

This company is the Tiffany and Cadillac of customer service!!

Look no further and hire them!

I had my water softener checked since I'm new to AZ and had no idea what to do. Except what I learnt on YouTube.

I had an appointment scheduled for the next day. David kept me updated on the time they would arrive. They were running a little late.

Justin was extremely polite and professional. Answering all my questions and putting me at ease.

I highly recommend them and will use them again.

My first impression was my service tech was on time, was very pleasant, had a clean truck and was clean cut. I had a toilet installed.. Very reasonable price. Lowest bidder but also brought good quality service with it. I'd definitely recommend you call them for a bid on your next project.

What a great experience. Brad showed up when he said he would, check out the issue (gas line repair) gave us an estimate and set a date and time for the repair. Again he showed up on time did a timely repair with no surprises.

Brad took the time to explain what was being done and why. Would I use this company again. Absolutely!

The Neighborhood Plumber is one of the best Plumber companies I have ever had the pleasure to work with. They are responsive, professional, and knowledgeable. The pricing is fair and get the job done right. I will call them in the future for any of my plumbing needs!

Absolute pleasure! Needed a quote on potential gas line move, he was quick to point out the cost and steer me away from the project.  He still took the time to assess my water heater, softener, and water pressure.  He went out of his way to ensure everything was in working order.  Based on this interaction, I'd highly recommend him for service with integrity.

I called for a tankless water heater problem that was reoccurring and they sent a tech out within a couple hours. Mike showed up and got on the phone with a service rep and did some minor adjustments to what may have been causing the problem and was very helpful in explaining what he did. I definitely have found my plumber to use in the future. Thanks again, great customer service.

Awesome customer service, was able to give me an accurate quote after I sent a picture of what I needed done. Came same day and did excellent clean work on changing my ice maker valve. Highly recommended

Thank you 1UP Plumbing for your amazing customer service! Terrence answered all my questions and explained everything in detail. I had my shower working in no time.  I will definitely be using 1UP Plumbing for all of my plumbing needs. The cost of the repair was fair and transparent. Thank you again Terrence!

I had to get a new hot water heater as mine was leaking. JT came over and did a fantastic job. He was efficient and very professional. I have used Lawson before and I will continue to use them. They do a wonderful job and I feel that they are affordable compared to other plumbers.

Plumbing Medic is by far one of the Premier service and plumbing needs providers in the Valley.  We are a small business who ran into issues with a water heater that went bad.  While they did not serve as our contractor for the ill fated water heater they stepped in and helped where others failed us.  From the beginning, the service was top notch. Carlos, our service tech was an amazing breath of fresh air.  Impeccable service and incredible knowledge.  Called us to follow up and keep us in the loop. Mike our service manager was a blessing. He went above and beyond.  Long story short, he saved us a lot of heartache and a lot of money by working miracles for us.  I'm not sure if we love this guy is appropriate but we are that appreciative!!  We also want to thank Colby and Dannielle for following up with us and the team to ensure that everything was going smoothly and for taking care of us throughout this experience. Last but not least the team in the office were very responsive and always friendly. We would not hesitate to recommend Plumbing Medic for any of your plumbing needs.  They ARE that good!!  No one compares!!  - General Manager @ HG Roastery & Café

Overall Monkey Wrench Plumbing seemed to install our soft water system properly but there were several issues with communication and scheduling (late and missed appointments). Also there is a slight disagreement on whether or not a small fee was discussed prior to work completion. We might use Monkey Wrench again in the future if they could resolve some of these issues. Read on below for more details.

I first contacted Monte through yelp for a quote for my soft water system. Monte told me he does these systems all the time and that the cost for the softener would be 850 dollars plus tax. I scheduled Monte's team to come out and they gave me a window for service for Wednesday the following week. The night before the soft water install I unfortunately also had a leak from my master bathroom shower through our ceiling. We had to have a company come out and clean up the water and Monte told us they would come by to fix the leak during the soft water appointment.

Wednesday's appointment window came and I heard nothing from Monte or his team so I called and he assured me his team would be by around 5 instead. Monte's team eventually came but immediately realized they were missing required parts for my water connections and would have to come back. The next appointment was set for the following day earlier in the day. After this appointment window came and went, I again called Monte to try to check on status. Monte again said his team was busy (due to the season of the year) and told me his team would be by later that day. His team did come by around 5PM again and installed the system and looked at the leak. They told me for the leak they would need some parts and would need to come back the following day. Based on prior missed appointments I contacted Monte again proactively to get a window for Friday. Monte assured me someone would be by between 12-4 on Friday. Friday's appointment was missed again. I tried to call and text message Monte and did not hear back from him until the following day. Monte told me they were all off on Friday.

At this point I asked for the bill for the soft water system and Monte told me the cost for the system would be 850 + tax + an additional fee for a separate install kit that I believe we were not previously notified about. While this fee was only another 60 dollars I was not happy about not being notified in advance. Monte told me he believes he mentioned this fee to us. At this point I cancelled the work for the ceiling leak and explained my concerns to Monte in depth. Monte's called me back and discussed our concerns and was apologetic. Overall, I think maybe we had a serious of miscommunications during Monte's busy season.

I think Monkey Wrench Plumbing did an OK job on the system that they installed but there were numerous communication and scheduling issues. We might use Monkey Wrench Plumbing again in the future if they can resolve some of the issues I mentioned above.