Best Heater Repair in Buffalo NY

don't use this company! sunset plumbing & fire protection. this company takes you money and forget about you. Paid them August 2nd 2016 it's now May 6th 2017 still waiting for them to get my plumber job inspected by Dept of Buildings NYC.

Towlson is a great company. They are on time , very thorough and very reasonable in price . I always recommend them to people who ask, and I will continue to use them as well

This morning, I noticed sewage in the sinks in our basement.  I really wanted to get it taken care of today, but I worried it would be an issue to find someone since it's Sunday. I tried Roto Rooter, and the soonest I could get service was Mon. After looking at reviews on yelp, I tried this company. I have to say, if this is the level of service they always provide, they'll always be my go-to! I called at 9:30ish, and they were able to have their on-call plumber come by 11:30. He was right on time, and could not have been any nicer! He made sure of what the issue was (the pipes had to be snaked), and even shoveled the lawn to find the pipe to do the work. After giving me an estimate, he completed the work very quickly. The cost was extremely reasonable too, so that was even better. I had to go in the basement later in the day, and I checked the sinks just in case, and it looks like not only is the issue fixed, but the sink was wiped out clean, which felt above and beyond what I would expect. Overall, I was very impressed and happy with how it all went!! Shoutout to the plumber who came, Mike, who was so helpful and nice!

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

I reached out to Metro West Gas over Yelp. They have been very responsive and they were able to send someone to my mom's place to give an accurate quote for the work required to replace a very old fireplace. Fortunately, they were also able to locate a new unit that can fit the small-ish space and they came to perform the installation perfectly. Could not be happier with the whole process!

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Outstanding service and exceeded expectations. Prompt, professional, personable, and knowledgeable. We had them fix and replace multiple plumbing fixtures as well as install and re-plumb the sump pump in our new house. We were very impressed at the quality of work, attention to detail, and overall expertise. We are subsequently having a new water heater installed and are thrilled to have them handling the job. PCS Plumbing is without question our exclusive go-to plumbing and heating resource going forward.

I was contacted immediately, and given an estimate for the cat enclosure I had been trying to get built for two months.
The price quoted was extremely fair and much thought was put into the execution of the project. The job was completed two days later, and it turned out perfectly. I would recommend this company wholeheartedly, and plan to hire them again.

DO NOT USE! My home warrany company sent them out, so I cant comment on prices.

However, he did not fix Hot water tank properly. He replaced the dip tub.

After he replaced, he turned the flame one notch up right below the hottest setting! He never told me, which resulted in me burning my hands while washing dishes with SCALDING HOT WATER. I dont know what his reason was for doing this. The only thing I can think of he could fool me into thinking it was fixed.

Little did he know when that scalding hot water becomes luke warm while filling a 1/4 of a bathtub, I would find out.

He should have replaced the tank. Why would he not? The tank is 25 yrs old!!!

I'm sure he charged my insurance company a pretty price for a part that
Was not needed!

I am beyond upset and so are my scalded hands!

Absolutely the worst company ever! They put in a new furnace, broke down within a year. Took twice for them to fix it right. Then the air conditioner was brand new installed by them and was suppose to be prepared for this summer. The guys took off the cover and did nothing more. Of course the air doesn't work on the hottest day. I call them to come repair it explaining that my son has a heart and lung condition and is having a hard time breathing. The refused to come fix it. We're rude to me and I only live a block away from the service centre. My home was 80 degrees. Had to take my son to a hotel for the night. Found out when an independent contractor came to look that they didn't fill it up and it's empty. Love the fact that they willingly took the money and didn't do the job right!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

Paid Anthony over $600.00 in advance in November to plow my elderly mother's driveway and he did not show. His voicemail is always full and you will need to call several times to ask him to plow. Anthony did show 4 times last year but it was 6 to 8 hrs after calling him. This company will take your money and then only show when you call several times. I will not use this company again.