Best Water Heater Repair in Buffalo NY

I was pleasantly surprised by how quickly we received a call back! Our heating unit wasn't working, and of course it was on one of the coldest days. John came out to the house quicker than I could have anticipated and took care of things. He has worked on our home before, but the consistency of his work and his customer service are impressive. Highly recommended.

There are very few people I would ever trust with my 88 Year old mothers wellbeing.  Eric from Towlson Plumbing, Heating and Cooling is on that list.  His service and attention to detail was extremely professional and honestly something I never expected, but really appreciate.
I live 3,000 miles away from my Mom, but when I come home I try and get everything set for her so she's safe and won't have to worry about repairs. With my stepdad's passing 2 years ago, I have been more involved in choosing service folks.
I called Towlson and explained to Eric that I was only in town a short time. He managed to schedule an AC/Heat service for the next afternoon! Eric and Mark were on time, knowledgable and extremely nice!  The old Heat and AC service that my parents had used before has, for the past few years, kept trying to sell them a new furnace. But Towlson, after a thorough inspection of Mom's furnace, said it was a very good unit, in good shape and didn't need replacing.  He said that if something were to break, he could get the parts.  Much cheaper than a whole new furnace! I am SO HAPPY I found Towlson! Eric then noticed that the exhaust for the water heater wasn't hooked up.  It was sitting on the floor, further away than if it had fallen off.  I concluded that the only person in the basement, in the last 2 years, was the last service person! (Company has 3 letters in its name and 2 one star reviews...Mom doesn't' want me to say the company because she's a wonderful person).  So for the past 2 years, my mom has been getting slowly gassed with carbon monoxide! Eric immediately fixed this and taped the exhaust pipes so they couldn't be easily removed again.  Was it enough gas to harm my mom? I don't know, but I can't believe the old company took more time trying to up-sell a new heater instead of doing a good, safe job! Totally unacceptable!
After the basement, Eric and Mark went outside and cleaned the AC.  Everything is working great and I'm confident Mom is going to stay cool in the heat and warm in the cold!
This is where I thought my review would end, but I recalled Eric had mentioned how he could add a humidifier to the heater for a very reasonable Price!  I discussed it with Mom and she said that being too dry has been her biggest winter complaint.  Eric, knowing I would only be here a short time, squeezed me in the following week.  He and Mark were early and got right to work.  You know someone loves their job when they whistle while doing it.  You could hear Eric though the ducts, and he can carry a nice tune!  When finished, Eric fully explained how the unit works.  Mom is actually looking forward to winter to try it out!
If you are looking for and Heating, AC, Plumbing company that is professional, experienced and are nice people, Towlson Plumbing, Heating and Cooling is your best choice! I only wish they were closer to my home in California!

How often do you get the owner of the company answering the phone for your plumbing emergencies?  I called and Frank himself answered and gave me directions on what to do to prevent further damage to my home until he got here.  I highly recommend this company to anyone who needs help for their plumbing or basement issues.  Service is outstanding!  Thank you Franks!!

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Mike has good communication, is very personable and easy to work with.  He came out of his way on a Sunday to inspect the necessary work and gave me a free estimate and very reasonable quote.  He returned to do work as promised  and repaired a fitting between my downspout and bubbler. I am pleased with his work and the whole transaction.

Nick did a fantastic job on fixing my fireplace. It was out of commission for a few years and I was told that the mercury switch needs to be replaced. I got a quote of $650 for the replacement part, plus $125 / hour for labour from Direct Energy, but no guaranties, may be something else will break in 6 months, who knows. Nick replaced the entire assembly (it's like replacing the engine and transmission, just leaving the body intact) for pretty much the same price, the fireplace works great and should  be good for another 10-15 years. He was fast and very professional and takes pride in his job. He also did a great job in installing all appliances at my daughter's new house (huge fridge, gas stove, dishwasher) and even fixed some stuff that the builder installed incorrectly. I would definitely use him again and highly recommend him.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

We recently had a tankless water heater and a water softener with filter installed.  PCS came out in a couple of days to take a look and provided us with an estimate in less than 24 hours.  I asked a lot of questions via email and all were answered quickly and professionally.

We had PCS come out a couple weeks later for the install.  It took them about 1 1/2 days to complete both jobs, as they are very time consuming tasks.  Again, they were professional, down to earth and very nice to work with.  Both units are working well.  I'd recommend this company for sure!

I was contacted immediately, and given an estimate for the cat enclosure I had been trying to get built for two months.
The price quoted was extremely fair and much thought was put into the execution of the project. The job was completed two days later, and it turned out perfectly. I would recommend this company wholeheartedly, and plan to hire them again.

I was in a real jam with frozen pipes at my old house that I rent out.  I spoke with Gino Zirpoli on Saturday and he was at the house the next day ( a Sunday night).  He was responsive and showed up on time.

He knew exactly what to do to solve the situation, as well as ideas to permanently solve the problem (including inexpensive fixes that he would not benefit from).  

Gino seems very trustworthy and I would not hesitate to recommend him to family or friends.  He was fair and reasonably priced.  It's hard to find a good, reliable contractor, so was relieved to work with Gino.

I've been using The Plumber for several years now and I can safely say I have had a thoroughly good experience each time. The technicians are dedicated, professional and courteous, and they go above & beyond. Appts. are kept, questions are fully answered, details are looked after.

Great place.
We use them for everything in our house.
They always have come the same day.
Their pricing beats all the competitors and service is top notch.
They took care of our problems and offered suggestions for other areas of our house to help us save money.
I only recommend friends to Emerald
5 Stars

The crew that came in to replace three exterior lights that we supplied and I must say they did an excellent job. It's the pricing we disagree with. They charged me $159.00 for each light to be installed, with taxes over 500.00. We just moved into this home a few months ago. At our last home our electrician would come in to do multiple jobs and give us a flat rate. I have looked into this and the job should have only cost no more than $300.00 plus taxes. When I called Reliance to complain I was told that they charge by the light and do give flat rates. That's fine we do not need use Reliance.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.