Best Wiring Installation in Boston MA

Paul was great. Fixed the items that required fixing & timely. Thank you!

We are long time customers of 128 plumbing - for good reason. The standard of work is always top notch, technicians are knowledgeable and friendly & everything is left neat and tidy when the job is completed.
Nick K and Jeff F did an outstanding job today installing a new sump pump in our garage and replacing an old one in the basement. Explained what they were doing, did a great, neat job and left the areas cleaner than they were before. Highly recommended

We called the company because there was a leak in our AC furnace which ended up wetting our ceiling.  It was Sunday so we were in a bunch not to mention being first time homeowners. After leaving a message with the call center, we received a call back instantly. They told us they were fully booked until Tuesday. Within a few hours, they called us back and said someone can be over in about 30 mins. We were more than delighted. GARY showed up and the first thing he did was put on some booties to cover his shoes. That was the cherry on top for us; being Asians who do not appreciate shoes in the house. He must have gone up and down the ladder to the attic 10 time. Everytime he removed his booties before going up and put them back on after coming down,  just to take them off at the front door to go to his truck. It was like a ritual for him.
Long story short, the small job turned out to be a 3-4 hr job as the plumbing was completely wrong to begin with. We were actually afraid he was going to quit on us. However, he was very patient, spending hours in the 80-90 degree weather attic; trial and error everything possible.  

GARY MICHAUD DID A PHENOMENAL JOB!  Seriously, 5 stars is not a high enough rating for this man. WE ARE 100% SATISFIED. This mature man took pride in his work, made sure everything was done completely correct the first time. We appreciate the amount of respect he showed us and our house. We are very careful of strangers who come into our house but Gary is a keeper. We would even trust him enough to let him work on our house without his being present.
We will be asking for Gary ever we use this company again. Hopefully, not anytime soon! :)

P.S. I have been told that this company is expensive. It was the weekend before 95  degree weather so not being without an AC is definitely not okay for our 4 pets. We were charged $95 dollars just for them to come out, plus $85 for weekend service ( they made sure we were told about the 85 and 95 before someone was sent) on top of $320. We mentioned seeing a coupon online and it was granted right away. They didn't even need us to pull it up. Paying the large amount was definitely painful ( seriously, we don't even want to know what we would have saved with another company) but in the end, we got an amazing respectful guy doing work on our house and as far as we are concerned, we have made a business connection. Why not pay more to guarantee the job was done right?

When I called Gem Plumbing and Heating, I thought I would be getting someone that could do plumbing and heating as the business name implies. They could do neither.  They were very honest about it though.  I'll give them that.  

Our electric water heater kept tripping the breaker. I called Gem.  They were very nice on the phone.  They told me it would be a $99 service call fee.  I could test to see if it was just a faulty breaker myself but, $99 so I don't have to mess around with electric and water?  A very fair price.  

They came out the next day.  Very courteous. They spent 12 minutes verifying that the circuit to the water heater was good. That was it. Their conclusion as worded on the receipt found possible faulty hot water tank.  Is it faulty or not? I asked if I needed a new water heater.  The response I got was We're just electricians. We can have a plumber come out. Roughly how much would a new tank cost?, We're just electricians.  They couldn't even tell me how much it would be to send out a plumber.  

Since the furnace also produces hot water and the water was still coming out fairly hot I asked, Is there a way to turn up the temp on the furnace?. You guessed it, We're just electricians but, we can send a furnace person.  

TOTAL CHARGE FOR 12 MINUTES OF WORK? $325  

That's right, the $99 is just to drive the truck to your house.  It doesn't include any work.  That's about $27 per minute.  It took them longer to fill out the paper work.  I even had to put them on MY wifi so they could do it.  Maybe I should charge them for that.  I'll only charge them $25 a minute so, about $500.    

So I guess I would have been charged another $99 plus whatever else for a furnace person to come out and turn up the heat then, if the water still wasn't hot enough, another $99 plus whatever else to have a plumber come out to replace the water heater.  

The invoice I got doesn't even have a breakdown of what was done. Just one line that says they cashed my check.  Is that even legal?  They couldn't even tell me how much it would be to send out a plumber to tell me if I needed a new water heater or not.

I should have put this on my charge and disputed the charge.