Best Lighting Repair in Boston MA

Paul responded super quickly and was able to come over the next day. He fixed our annoying towel rack and replaced the sash cords on three old windows. He did a great job! Highly recommended.

My gas boiler shut down late on a Sunday night and we lost heat in my unit. 128 was very quick to respond and made time to stop by my apartment within the hour. Ryan and Keith were extremely professional and responsive. Highly recommended service to anyone who needs a fast, trustworthy service.

Totally FRUSTRATED. Why can't customer service reps follow direction? This department right there will ruin this company all together. I initially called to get a quote to see who much it would be to repair a ceiling fan switch. I was told that it was $39 for them to come out and look at it to see if that was the issue. They would then analyze the problem and put it in writing. In the meantime, I went ahead to order a new ceiling fan incase it was more than just the switch. I tried to do the online scheduling and the system only took down my information and wouldn't allow me to book a time like the website indicates. I got 2 emails from 2 representatives telling me that I need to call and schedule the appointment. If that be the case, what is the object of the online process where it is supposed to let you book your own appointment. I call in today and got a 3rd representative who seemed very rude about the matter and not willing to work this matter out. Customer service needs to be more on top of things as we come first. Without the customers they wouldn't have jobs. I got the new ceiling fan delivered today and still have no appointment. It goes to show they aren't very motivated at what they do when it comes to customer service. Be ware of these people. It doesn't matter how much they advertise on tv or elsewhere, jobs are based on first impressions which starts with customer service. Customer service jobs are not masters degree job; they are simple data entry. Customer service needs better training and skills when dealing with customers. Another review from just yesterday, 8/29/18, feels the same way about customer service with this company. I'm not alone on this one.

Several years ago my husband was working in another state and only home on weekends.  We developed some issue with our furnace and we had a service contract with Gem.  I called and a serviceman came out, took a look at thefurnace and said it needed to be replaced, at a cost of $11,000 to $13,000.  It just so happened that a gentleman from an appliance service was there repairing my microwave.  He suggested that I get a second opinion of the furnace replacement and gave me the name and number of another Heating and Cooling business.  I called the number and they sent someone out quite quickly.  They repaired the furnace and charged me $73.00.  They also informed me that someone had removed a screw which caused the furnace to create a loud noise.  Gem had been telling me for some t that the noise meant a very expensive part needed replaced.  I called Gem and discontinued any service with them.  To this day I truly regret not pursuing this issue further.  I should have notified the owner of Gem to report this, the Better Business Bureau and possibly the police.  
I tell this story to everyone and anyone who will listen.  STAY AWAY FROM GEM!  Their service people have proven to be dishonest beyond belief.