Best Lighting Installation in Boston MA

Highly recommend! Fantastic communication and response time, was able to make the repair (storm door) same day for a very fair price and was upfront with pricing from the start. Great experience.  I would absolutely hire Paul again!

I wanted to have someone from 128 come out to do some routine maintenance on my cooling system. I called and they said a tech has to come out even before they'll give you any service pricing information - I get that they might not want to give quotes over the phone, but to refuse to give any sense of general pricing, like hourly labor rate, or charge per pound of freon, or typical cost to recharge or do maintenance on a functioning system... it's a bit of a crazy policy.

Called to get a an approximate price on installing a Tub and Shower Valve Body Rough-In Kit that I purchased but was not given a price over the phone. Scheduled the $75 visit for the next day. 2 guys showed up and was quoted a ridiculous price of $1195. Said no thanks. I will never use this company. I then did  the install myself which took about 4 hours. Pros: they showed up Cons: they showed up.

Several years ago my husband was working in another state and only home on weekends.  We developed some issue with our furnace and we had a service contract with Gem.  I called and a serviceman came out, took a look at thefurnace and said it needed to be replaced, at a cost of $11,000 to $13,000.  It just so happened that a gentleman from an appliance service was there repairing my microwave.  He suggested that I get a second opinion of the furnace replacement and gave me the name and number of another Heating and Cooling business.  I called the number and they sent someone out quite quickly.  They repaired the furnace and charged me $73.00.  They also informed me that someone had removed a screw which caused the furnace to create a loud noise.  Gem had been telling me for some t that the noise meant a very expensive part needed replaced.  I called Gem and discontinued any service with them.  To this day I truly regret not pursuing this issue further.  I should have notified the owner of Gem to report this, the Better Business Bureau and possibly the police.  
I tell this story to everyone and anyone who will listen.  STAY AWAY FROM GEM!  Their service people have proven to be dishonest beyond belief.