Best Toilet Repair in Virginia Beach VA

I had a leaking showerhead and I gave this company a call. Mr. Stokes was able to come out within 3 hours to diagnose and repair my problem.
He was very polite and worked very quickly to repair the leak.
He offers payments through Square, with a 3% service charge.
The only reservation I had was that I did not receive a written detailed payment invoice but he assured me that i would receive it via email, so stand by for an update.
**NO MORE LEAKING**

So, the replacement valve was faulty and Mr. Stokes came out the very next day and fixed it. A+ service!!

This is update to my original post. The owner did contact me personally and explain what had occurred with his lead technician. The call to me from the owner was admirable, and I do accept his explanation.

I have updated my original rating...because they did a great job and helped me out of a bind; moreover,  I do not want to downplay how they helped me in my time of need.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil performed a toilet installation and installed some spacers between the back of the tank and the wall upon my request.  My appointment was on short notice since the old toilet was leaking, so he had to return a few days later for the spacers.  Mr. Neil was punctual and communicative about his ETA for both appointments, removed the old toilet (and schlepped the new one up a flight of stairs), and cleaned up the work area. I do plan to hire him again for future projects.  His rates were very reasonable and this is a great way to support a local, BIPOC-owned business.  I will follow up with photos of future projects as appropriate.

I give them all 5's!!!! Very professional, friendly, COVID aware and will oblige.  Quick response.  Had roots everything backed up!!! Garnet, Saved the day!!!!!!  He was EXTREMELY Thorough!!!!!!!  I am so glad I contacted them.  I booked my appointment online for 10-12 ... he was here in about an hour from making appointment.    Garnet is funny, polite, and very knowledgeable of plumbing.  I felt very pleased with his service.   Clean up was a breeze.  Their was a camera guy that showed up to show the inside of the drain.  Polite, friendly, very professional.  He walked us through the entire process.  It was amazing...I highly recommend this company and Garnet and the cameraman.  Sorry, didn't catch his name, but very detailed.   .

I highly recommend this company. Bryan was wonderful, courteous, professional did excellent job and quality work. I called out of the blue for an out of state client and he was on top of it directly. He went out of his way to give me an honest accurate assessment of what should be done and honest quote before he did some work in my house in Wyndcrest Way, Virginia Beach. Bryan is extremely knowledgeable, trustworthy, experienced and job right. Please don't hesitate to use his services. I highly recommend Virginia Home Repair and Bryan. I certainly won't be using anyone else......

The plumber arrived at the promised time with a clean, professional demeanor. He explained what needed to be done (leaky water heater), gave an estimate, and was able to quickly replace it without much fuss.

I had A1 Sewer & Drain remove my old gas water heater (through American Home Shield) and install a new one. Their plumber, Dewrel Burleson and his partner, did a great job. Initially, I was not thrilled with the response time to my request for service. I had submitted my ticket to AHS on Friday afternoon and received a message that I would hear from A1 S & D within 24 hour business day. I definitely expected to hear from them by Monday afternoon. I finally had to call them on Tuesday evening.

The woman who answered the phone was very friendly and apologized for not reaching out to me earlier. She asked me when I would like for them to come. It's so unusual in this day and time, to call a service provider and they allow you to choose the day and exact time! Were they for real?

Sure enough, they showed up on the exact day and time I requested them to arrive. Amazing! Dewrel & his partner were very friendly and put little booties over their shoes whenever they walked into the house. They would remove them before walking out and put them on again before entering the house. I have great respect for skilled service providers who show respect for my home.

After checking out my gas water heater (which we've had serviced at least a half dozen times within the last 2 years by other companies), they quickly identified areas of concern (it was leaking brown gunk from the top, all the way down and pooling in the water-catching tray, making noise like popcorn being popped, pilot light would go out repeatedly whenever we had a windy day, etc.) They noted that it was 19 years old and was beyond repair.

Within 2 hours, the tank was drained, disassembled, removed and the new one installed. They cleaned up after themselves and even took the trash bag with them! They were also very tolerant of my obnoxiously friendly french bulldog. They were both very personable, professional and were great representatives for their company.

Dear Liz at the customer service desk in the Plumbing department,

Some things you probably shouldn't do as per the Customer Service Bible:

1. Have a service technician not show up for an appointment.
2. Pretend the phone number AND address of customer was incorrect [which I verified on the phone for them TWICE] when customer calls to ask where in blazes is the damn technician.
3. Yell at the customer [hiss!]
4. Call customer back and pretend the change in appointment was never approved by yourself personally and thus that is why the damn technician did not show up.
5. Call the customer a liar.
6. Yell at the customer again.

Yeah. Thanks to the not-very-awesome customer service rep Liz - who told me TWICE she was too busy and swamped to deal with, you know, customers - I took my business elsewhere. Really don't need strangers on the phone yelling at me.

Very unprofessional! They say their coming and don't show, several days later they show up. We have to use them because of the gas co is using them as a contractor for the gas meters.  The work area was not left the way they found it, (leaving a gate open is a big no no!!!) and one of the workers did nothing but stand around smoking cigarettes on the property the entire time, and did I mention they are working with gas meters?!?!?  Would not recommend this company at all!

I found them to be very expensive.  I made the mistake of not having a clear understanding up front of what they were to charge.  They then attempted to charge interest not supported by any agreement.

Outstanding Service, and Professionalism! They got in, got the job done and asked if I had any questions before they left. Highly Recommend!!

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

Water Heater Installation

1. Valve is not even on the drip pan,
2. Didn't use primer when connecting pipe,
3. Pipe too short, so just vent it,
4. Recycle old pipe cpvc (flexible metal pipe would have been more stable and nice,, but hmm)
5. Drain pan doesn't even fit the water heater,
6. Water heater blocking the drain from drain pan,
7. Asked 100 more for 20 drip pan (oh phone, we agreed that drip pan would be included)
8. Called 300 more than what was agreed on the phone (on phone, agreed that pipe work near would be included but he decided to charge more. And he said I don't like hassling with price)

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.