Best Water Heater Installation in Virginia Beach VA

They came out in less than an hour of me calling them and had the problem fixed very quickly. They explained to me exactly what happened and how to prevent it from happening again in the future. Their customer service both on the phone and in person was amazing. It's clear that they truly care about customer satisfaction.

They told me they would arrive between 2-4 to repair my clogged drain line. They never arrived! After waiting all day, I called another company that arrived promptly and completed the job. I will never call Roto-rooter again. Very disappointed that a company that has been around for so long can't commit to providing prompt service!

I use them for all plumbing issues. They replaced my water heater, a toilet, and fixed 2 busted pipe. They are super friendly and you can tell that they care.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

The communication with Performance Plumbing at the beginning was rough to say the least and left a sour taste... HOWEVER, after talking with Mike, we were able to work things out and get them over to provide us an estimate ASAP (and at our convenience)!

He was extremely professional, nice, and apologetic for how things were initially handled. He provided a very thorough, top notch estimate and you could tell he's had tremendous experience in the industry! We received an estimate less than a day later (probably close to 12 hours after he visited the house).

If you're looking for a plumber in the area Mike and Performance Plumbing are extremely promising and a company I would definitely consider in the future! Thank you again!!!

Great company.  Very professional.  They stayed working on our problems until they were resolved!  Highly recommend.

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They serviced so promptly and with care. They let you know how much is the price, and what to expect. They explained clearly before they begin to perform the task--- delivered with  honest work. My job request in my kitchen sink/ grinder was outstanding!! Thank you so much to the crew (and to Karon S.)
to their everyday service!!

$600 estimate to install a simple kitchen sink after they changed their pricing system a year-ish(?) ago?  I've been a customer of American Mechanical for YEARS.

YEARS.

I've been that long-term, loyal customer of American Mechanical because their techs have always been amazing, whether electrical, HVAC, or plumbing, and their pricing was very fair.  Note: WAS.  When this guy came over here yesterday and said $609, I nearly hit the deck.  Thankfully I didn't have to pay the $85 show-up fee since I joined the home care plan, because there was no way.  I called the main office because I was sure he must have made some kind of calculation mistake.  They called me back this morning with $450.  For a kitchen sink install.

As amazing as your techs are, you just lost a long-term customer, and I can't recommend you anymore.  So bummed.

This review is for their storefront only, not plumbing service at my house.

The salespeople they have in their store are so much more knowledgeable than your standard Home Depot/Lowes employee that it is not even comparable. I brought in a random trim piece that I had removed from my shower and the gentleman at the counter had found the match in his book within seconds. When I had previously brought the same piece to Lowes, they recommended I try here.

So, I give 4 stars to their salesroom for having knowledgeable, helpful employees.

Once again your company came to my rescue! My brother was scheduled to help me winterize but he got sent to OK. My hubby is in the hospital in FL so I called your office. Sarah explained all the details and gave me a quote. JOE arrived at the house Sunday, called me and did the work. I know I can always count on your company to be there when needed! Thanks for helping me out!

Very unprofessional. Called and schedule an estimate for Saturday. Plumber was 15 minutes late and didn't even complete the estimate. Halfway through the walk through he said we needed to find someone else and walked out without explaining why or apologizing for wasting our time.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.