Best Water Heater Installation in Virginia Beach VA

They came out in less than an hour of me calling them and had the problem fixed very quickly. They explained to me exactly what happened and how to prevent it from happening again in the future. Their customer service both on the phone and in person was amazing. It's clear that they truly care about customer satisfaction.

I am so pleased with the work and service that I received from Roto Rooter. I discovered a leak on Friday morning and made an appointment for the following Monday -- so we had to wait three days with a leak in our dining room. That company never showed up, so I called several others. They either did not return my call, or were not available that day. When I called Roto Rooter they had someone there within about two hours. As I also had plaster damage, they sent a water damage restoration worker as well. They were both from Roto Rooter, which made coordinating with both of them very easy and really lowered my stress about the entire situation. All three gentlemen were professional, friendly, and easy to get in touch with, even after normal work hours. Next time I need a plumber I will definitely call them first.

I did not choose their service because they were priced too high. The service guy was nice and the lady that followed up with me was very nice. They were firm on their quote and the reason why I did not choose them for the service.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

At this point I am satisfied with the Performance of the work! This was the only company that I actually got a real person answer upon calling. Seth was on the way within 10 minutes of the call.  He came and quickly got to work with his assistant.  They wore shoe covers and were very neat with their work, cleaning up afterwards. (Not that there was a mess ).  The only thing that does not make this a 5 star is the cost.  I thought it was kinda steep but then I needed them and they were the only response.
I would call them again though.

Excellent plumbing company! I have used this company several times and I have always been extremely satisfied. They work until it's perfect!

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

Had a plumbing emergency with my sink and it's of course Sunday. I called A1 who said they could be out from 4-6 which was 2 hours from the time I called but the Pat was able to be here 10 minutes after I called! Pat is my hero! I literally had a science experiment in my sink from trying to use drain cleaner that didn't work. He cleared the issue within the hour. After hours service has a price but it was worth it! I will use this company again for sure!!

It's all about SALES with this company. Be careful! You won't get a detailed written description of exactly what they found, what is causing the problem, and a detailed work description that spells out exactly what they're going to do to fix it. I know because I asked for these written statements several times and never did get them. What you WILL get is an oral briefing l from three different technicians (salesmen) they send out and a pitch from each to upgrade and/or totally replace what you have now, even though it really doesn't need it. And you'll get a couple of invoices that lists a few material parts with a total price at the bottom. When you try to drill down and ask questions like, How many linear feet of ducting is required for this job and what are you charging me per linear foot to buy and install it?, you'll get referred to their invoices which tells you absolutely nothing except a gigantic price tag.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

Very unprofessional. Called and schedule an estimate for Saturday. Plumber was 15 minutes late and didn't even complete the estimate. Halfway through the walk through he said we needed to find someone else and walked out without explaining why or apologizing for wasting our time.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.