Best Toilet Repair in Virginia Beach VA

I had what I thought was a huge leak but found out it was a relatively easy fix.   Got a bit of an education from these guys.  If you want honest, dependable and efficient service Stokes Plumbing is the way to go.

They came out in less than an hour of me calling them and had the problem fixed very quickly. They explained to me exactly what happened and how to prevent it from happening again in the future. Their customer service both on the phone and in person was amazing. It's clear that they truly care about customer satisfaction.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil performed a toilet installation and installed some spacers between the back of the tank and the wall upon my request.  My appointment was on short notice since the old toilet was leaking, so he had to return a few days later for the spacers.  Mr. Neil was punctual and communicative about his ETA for both appointments, removed the old toilet (and schlepped the new one up a flight of stairs), and cleaned up the work area. I do plan to hire him again for future projects.  His rates were very reasonable and this is a great way to support a local, BIPOC-owned business.  I will follow up with photos of future projects as appropriate.

Deon Stots #3413 was awesome! Unfortunately the clog uncogged itself shortly before he got here, but gave me a couple tips to help avoid clogging in the future. Definitely investing in a hair catch lol!  Absolutely wonderful customer service, and such professionalism!

Truth Mr Rooter is not Cheap.but for me you get what you pay for and quality counts. And Mr Rooter always does quality work. Every time I need work done I will always call Mr Rooter

It can be a nightmare finding a plumber. Everyone tried to charge an arm and a leg just to clear the drain. I called 5 different companies and all quoted or came out and estimated over 300 to clear the kitchen sink. I called this company and they came right out and did it for a little over 100. I'll be calling them back for any plumbing services I need. Thanks a lot!

January 29th
I received a phone call from the city stating that they had not received the paperwork. I also received a voicemail from A-1 asking me to call them.
I called A-1 and spoke to the receptionist. She informed me that the tech didn't realize that he was inspecting two devices, and that he only charged me for one. She stated that I owed them another $149. I told her that I disagreed, since I asked her specifically what the price was for both devices when I made the appointment, and the invoice specifically detailed the inspection was for both devices. We went back and forth about it, and she transferred me to the office manager.
The manager and I then got into an argument about the price. She threatened to send only one of the forms to the city, since in her opinion, I only paid for one backflow inspection. I told her that I was not paying them anymore money, that the invoice specifically detailed the work that was done included both devices, and the invoice was a contract from them stating that the work done was paid in full. The office manager hung up on me.

Later in the day, January 29th
I received a call from Jimmy, who stated he was the owner of A-1. We began another conversation about the inspection. Jimmy told me that the tech that came out on Monday was new and did not know that the price was $149 per device. I stated again that that didn't make sense because I had two prior invoices that detailed the same inspection for $149. He said that the other tech who did the inspections the two years before was probably just hooking me up but the actual price should have been $149 each.

He told me he would cut me a deal, and if I sent him a check for another $75 he would call it even, send the paperwork, and even give me the same deal next year. I told him I was not paying him another dime. He got angry and said fine I'll send the paperwork, but we don't want your business again. I agreed and made him state again that he would send the paperwork that afternoon. He agreed and hung up on me.

January 30th
I received a call from the city in the morning stating that they had not received the paperwork and that my water was going to be shut off. I went to my store to verify the water was off & immediately drove to 516 S. Military Hwy, the office of A-1, to speak to Jimmy.
I was buzzed into the office, and I asked to speak to Jimmy. I was told he was in a meeting. After waiting for twenty minutes, I stood up to ask one of the people in the office how much longer it would be. A lady sitting at a desk was startled because she did not notice me before, and asked who I was. I stated that I was waiting to speak to Jimmy.
She asked repeatedly what I wanted, and I told her that I was an unhappy customer who wanted to talk to Jimmy about some paperwork that he said he was going to send to the city the day before. She apparently was the person I spoke to the day before, because she realized who I was and immediately started cursing at me and yelled for Jimmy.
Jimmy came out of the adjacent room, and after she told him who I was, he immediately screamed at me to get out, threatened to call the police, and threatened to fight me. I asked him why he lied to me about sending the paperwork, and reminded him that he promised me he would send the paperwork. He stated I'm not sending the city anything. and again screamed at me to leave.
I left the building immediately. I called my landlord and told them what was happening. They gave me a number to a plumber that they contract with, and that plumber called Stephen Motley from the city of VA Beach, so that he could turn the water back on and we could complete the inspection. The plumber arrived at my store within the hour, and the inspection was completed again. I faxed the paperwork to the city, and the problem was resolved.

I have all dated documentation, recordings and notes of this incident as proof.

We own a restaurant, and the last tenants really made a mess of the grease trap and all of the plumbing that they fixed. So when our new tenant moved in, we realized that there was quite a few things that needed to be fixed by a professional, not just a dude with a wrench. I got quotes from a couple of places, but I was immediately impressed by the guy who came and gave us an estimate, Nick. He was proactive, thorough, polite, and spoke with knowledge that was easily understood by me, an absolute novice. He was so good that when I scheduled the work to be done, I requested him to do the work. I knew he would do a good job. Well, he did a great job! It was a big job, and it took nearly the whole day. He left it beautiful and clean, and, everything is running well. I will definitely call this company again for other work that needs to be done. After seeing some of these negative reviews, I was worried. But honestly, I did not have any negative experience at all. In fact, I am incredibly happy with the way the company communicated as well as the work done. I thought the price was fair as there were quite a few things that needed to be done.

This company is a rip off, charge double the price of other plumbers that are qualified to do the same work.

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

Tried to over charge for time. Charged for 1 hour 15 mins and was there 1 hour. Showed him time on ring camera and he still argued saying he was going by his time. That 15 mins was an extra $50! Also charged labor to fix clogged toilet AND CHARGED FOR THE TOOL USED! $150 for the tool on top of the labor fee. Also travel charge. Not like I can bring my toilet to them to fix so that's just a way to get a little more. Feel very taken advantage of.

The communication with Performance Plumbing at the beginning was rough to say the least and left a sour taste... HOWEVER, after talking with Mike, we were able to work things out and get them over to provide us an estimate ASAP (and at our convenience)!

He was extremely professional, nice, and apologetic for how things were initially handled. He provided a very thorough, top notch estimate and you could tell he's had tremendous experience in the industry! We received an estimate less than a day later (probably close to 12 hours after he visited the house).

If you're looking for a plumber in the area Mike and Performance Plumbing are extremely promising and a company I would definitely consider in the future! Thank you again!!!

Great company.  Very professional.  They stayed working on our problems until they were resolved!  Highly recommend.

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.