Best Toilet Repair in Virginia Beach VA

Had a leak in the bathroom, so I reached out to Mr. Stokes. He was able to come the same day fitting us into his busy schedule. He was pleasant, very patient, and explained what he was doing to my very stressed out grandmother. He gave suggestions on how to maintain her pipes after he corrected the issue & his pricing was fair. For all that he and his partner did, it was worth every penny. I'm grateful for his help & would definitely recommend him to anyone who need plumbing work done. If you are paying with a credit card, there is an extra 6% fee attached to your bill.

Drain Wizard staff were no-show/no-call during and after their appointment window at my house in Hampton yesterday (2-11-2020).  Save your time by calling another company.  I didn't even bother to waste further time to call them to ask of their absence.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil performed a toilet installation and installed some spacers between the back of the tank and the wall upon my request.  My appointment was on short notice since the old toilet was leaking, so he had to return a few days later for the spacers.  Mr. Neil was punctual and communicative about his ETA for both appointments, removed the old toilet (and schlepped the new one up a flight of stairs), and cleaned up the work area. I do plan to hire him again for future projects.  His rates were very reasonable and this is a great way to support a local, BIPOC-owned business.  I will follow up with photos of future projects as appropriate.

Only thing that keeps them from being 5 stars is the cost for the short time involved, but the fact that they didn't charge more for weekends and holidays  is a big plus.  I had a clogged kitchen drain that I had tried to clear with a drain snake along with drain cleaners, both the gel and foaming kind with no success, and although i had gotten it to go from no draining at all to a very, and i do mean very slow drain, i decided it was time to call in the pros.  I called on a Sunday and technician was at the door within 2 hours.  Only took about 15-20 minutes for him to actually clear the drain but he did a good job explaining that food disposals are a big cause of the clogs as they commonly don't break down food enough, as well as there are several different types of foods that shouldn't be put down it, such as starchy foods.  Anyways, included in the price was a 6 month warranty on the service along with about a gallon bottle of enzyme drain cleaner to help prevent further issues, enough to last several years.

I use them for all plumbing issues. They replaced my water heater, a toilet, and fixed 2 busted pipe. They are super friendly and you can tell that they care.

I needed a faucet replaced and my sink secured properly to the counter top. I made a call at 9 AM. By 10:15, the job was done. The work was quick, the job well done, and the price very reasonable. I would highly recommend Donnie Wilfong from Portsmouth Plumbing for your plumbing needs.

17 Complaints with BBB over the last 3 years all for same offenses... apparently they have been practicing being shady and not above board for quite sometime.

Make sure you have a solid estimate and  and materials required to complete the scope of work to be performed.

OR,

Find another company with better ethics.

This company lacks competency and class with the Principals and Management.  

Needed a direct vent water heater installed...they recommended a more expensive, and un-nessecary, tankless boiler for 6k bid!!!
failed to give complete overview and cost of tankless boiler. Also, failed to state the new unit would also require power.

A-1 Sewer & Drain left the job incomplete! and un-able to pass inspection.

Reputable companies make sure jobs are complete  when they pull a permit and pass inspection . Hard to believe they have never worked with, or had to contract with an electrician on larger jobs like this.

Company told the owner it was her responsibility to hire and electrician to finish
their job and call for inspection on THEIR Permit.

A Reputable Professional Plumbing Contractor would have been able to get the necessary trade out to complete the job, if they couldn't handle it .

A-1 Sewer & Drain left the unit plugged in with electrical cord running from closet to bedroom.

A-1 Sewer & Drain is a poorly managed company that sorely lacks customer service and communication skills.

Do Not Trust. Stay Away.

Renee needs to take a class in customer service etiquette. She's quite rude!!  This company is all about money. Beware of losing your diagnostic fee if work is not done same day or within a reasonable amount of time (that they set) and is not disclosed. Pressuring the consumer is not good business. Shop around.!!

Waited until the end of the business day on a Friday to call and say they can't make it until Monday.

Once again your company came to my rescue! My brother was scheduled to help me winterize but he got sent to OK. My hubby is in the hospital in FL so I called your office. Sarah explained all the details and gave me a quote. JOE arrived at the house Sunday, called me and did the work. I know I can always count on your company to be there when needed! Thanks for helping me out!

Outstanding Service, and Professionalism! They got in, got the job done and asked if I had any questions before they left. Highly Recommend!!

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

Excellent plumbing company! I have used this company several times and I have always been extremely satisfied. They work until it's perfect!

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.