Best Toilet Repair in Virginia Beach VA

Mr. Stokes was hired to do a commercial job with a 13k budget he breached his contract multiple times he would come to the job every day for about week walk around say he needs to go to store to get what he needs and never come back and then do the same thing the next day and so on.. when frustrations grew he rushed and sat all my fixtures in place as if they were connected to take pictures and none of them were installed he was responsible for plumbing materials he didn't buy them although he was already paid in advance he didn't install fixtures I requested but attempted to invoice me for fixtures that were existing..I was left having to pay an additional $4000 for the things he didn't do he completed 65% of the job and once he had his money he lost all professionalism for the remaining 35%

Excellent company. Had Ken out here to find a leaking pipe to the street. He was pleasant, professional and knew his business. He found the leak in my flowerbed and had it fixed in a couple of hours.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil performed a toilet installation and installed some spacers between the back of the tank and the wall upon my request.  My appointment was on short notice since the old toilet was leaking, so he had to return a few days later for the spacers.  Mr. Neil was punctual and communicative about his ETA for both appointments, removed the old toilet (and schlepped the new one up a flight of stairs), and cleaned up the work area. I do plan to hire him again for future projects.  His rates were very reasonable and this is a great way to support a local, BIPOC-owned business.  I will follow up with photos of future projects as appropriate.

Horrible! I had a 5:30 appointment for a repair to a leaking tub faucet. They showed up at 2 in the morning! Yes that's right 2 am! I was charged $250 to change a gasket..... Never ever again!

Shane came to unclog my tub drain which just wouldn't drain.
He was very professional and polite which I appreciated.
He finally got it cleared like he said he would and
I couldn't be happier.
I would definitely call for them again and I would
definitely ask for Shane.

I have been utilizing Portsmounth Plumbing Services for 23 years. Professional, Courteous and Reasonable. Their are two things a home owner needs....a good plumber and a good electrican. My neighbors also utilize Portsmouth Plumbing for their needs.

I had a couple of water stain on my ceiling and knew I needed a plumber. I called A1 and they were extremely friendly and helpful on the phone. They sent someone out within an hour.
Justin showed up and was courteous and professional. He got right to work and was careful to cover and cleanup. He kept me informed on what was going on and everything he was doing.
The price was reasonable and I would highly recommend!

Long-term customer and have seen a deterioration in the level of service.  They used to be more responsive and customer oriented.  Last minute cancellations (literally called at the exact minute of our appointment to cancel) after appointment booked a month out and shuffling our own work schedules to accommodate, is frustrating.  They maintain two stars bcs the actual workers who come out to do the heavy lifting are always great; however the office and support staff are now seriously lacking in customer awareness and service skills.

After walking around Home Depot without any help, we tried this location. Service was immediate and the salesperson was extremely knowledgeable. Recommended as a one stop shop.

We found Ken and Kevin were excellent. Ken came and did a full estimate on all the work we wanted and we had the quote the next day. Kevin came out to do an immediate change of our kitchen faucet, very friendly, and worked quickly and thoroughly. We will definitely use them again. I jokingly mentioned to Sara that works at the office that we were down to our last roll of TP and could not find it anywhere. She emailed me shortly after and said to stop at the office and pickup some. When I got there she had 6 rolls, I started to take one and she said, no take all of them! So very kind and what a blessing! Wonderful company with kindness and compassion AND quality work and professionalism.

Very unprofessional. Called and schedule an estimate for Saturday. Plumber was 15 minutes late and didn't even complete the estimate. Halfway through the walk through he said we needed to find someone else and walked out without explaining why or apologizing for wasting our time.

Fantastic service.  Very friendly techs that know what they're doing. Came out same day to identify the necessary repairs and were back the next day to fix it. I would definitely recommend them.

I called them yesterday evening due to a pipe burst after freezing temperatures. They said they would come over at some point that night and call first.

No call all night.

The next morning I called and left a voice message to see if they would still come over. At 2:48 p.m., I am still waiting to hear.

Do not use this company. I realize all plumbers are busy right now due to freezing temperatures and pipes bursting all over Hampton Roads. However, it is unacceptable to tell someone that they will come over and then never show up or -most of all- NEVER call.

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.