Best Toilet Installation in Virginia Beach VA

Mr. Stokes was hired to do a commercial job with a 13k budget he breached his contract multiple times he would come to the job every day for about week walk around say he needs to go to store to get what he needs and never come back and then do the same thing the next day and so on.. when frustrations grew he rushed and sat all my fixtures in place as if they were connected to take pictures and none of them were installed he was responsible for plumbing materials he didn't buy them although he was already paid in advance he didn't install fixtures I requested but attempted to invoice me for fixtures that were existing..I was left having to pay an additional $4000 for the things he didn't do he completed 65% of the job and once he had his money he lost all professionalism for the remaining 35%

I live in Newport News and was referred to Drain Wizard by Homeserve, a home service plan provided by Virginia Dominion Energy.  I contacted Homeserve on 12/3/2021 after researching several plumbers in the area who could perform a drain cleanout on my home property.

Homeserve dispatched a call to Drain Wizard within minutes.  Mr. Booker, according to his name that was printed on the work order, arrived promptly at 12:12 p.m.  He knocked on my door announced himself and immediately was led to the area of the house that was in need of plumbing issues.  He glanced at the toiled and mentioned that since the toilet was not flushing, snaking the toilet would be an option.  Mr. Booker retreated outside to assess the work area (so I thought).  In the interim, I presumed he contacted Homeserve to get the work order approved to no avail.  Meanwhile, while Mr. Booker spoke with a claims representative, I was also on the telephone with Homeserve informing the agent, Jimmy, of what had transpired outside.

When I looked outside to summon Mr. Booker to the telephone to speak with Jimmy, Mr. Booker and his coworker left my property in the Drain Wizard truck immediately.  Mr. Booker never knocked on my door to inform me of his findings; whether or not the work was feasible or covered under the Homesere warranty or anything whatsoever.  No work was completed!
Mr. Jimmy apologized to me for the lack of professionalism from Drain Wizard's employee.  I contacted Dee on 12/4/2021 and asked to speak with a supervisor or manager.  She informed me to call back at 8:30 a.m. because all of the managers were in the field.  Sorry, Drain Wizard, you missed the mark this time!

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil and his team were prompt, courteous, good at communication, and delivered on time. I will definitely use them again.

I have used this company twice, not cheap but not overkill. Solid work, fixed my problem each time fast. Today I had the tech Gavin come out, the guy was solid. This will be will probably be the only company I use again going for.

I use them for all plumbing issues. They replaced my water heater, a toilet, and fixed 2 busted pipe. They are super friendly and you can tell that they care.

I've never had to contact a plumber before so was worried as I've heard more horror than good stories.  My experience with Donnie at Portsmouth Plumbing was definitely a good one to write about! We had to reschedule our original appointment due to an emergency, but he was very apologetic. For our new  appointment he arrived on time, was able to diagnose the problem with my two toilets quickly and fixed it faster than I thought possible!  His prices were more than fair, definitely not the arm and leg I was afraid of!

In reading some of these reviews of dissatisfied customers from a few years ago, I was hoping that my experience would not be the same and thankfully, both of my contractors, Andrew and JB were fantastic!! From the phone call to set the appointment, was great. The woman who called was pleasant and flexible which satisfied me. Both techs were knowledgeable and talked with me through the whole process. Even though they came out due to my warranty with AHS, I would totally use A1 again and request both of these gentlemen to tend to the repairs.

I was fortunate to have Drew Richard perform the Air Duct Repair Diagnostic. A visual inspection was conducted of the HVAC System with locations being in the garage, attic and crawl space. All of this was accomplished in a professional manner, while answering any and all questions that I may have had. Photographs of the several sections of the flex duct in question were provided. They were also provided when Drew returned and addressed the noted problems. I would also like to extend my THANKS to Drew and the Office Staff for the SUPERIOR CUSTOMER SERVICE that I received. Keep up the good work and stay safe. FRANK

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

I found them to be very expensive.  I made the mistake of not having a clear understanding up front of what they were to charge.  They then attempted to charge interest not supported by any agreement.

Tried to over charge for time. Charged for 1 hour 15 mins and was there 1 hour. Showed him time on ring camera and he still argued saying he was going by his time. That 15 mins was an extra $50! Also charged labor to fix clogged toilet AND CHARGED FOR THE TOOL USED! $150 for the tool on top of the labor fee. Also travel charge. Not like I can bring my toilet to them to fix so that's just a way to get a little more. Feel very taken advantage of.

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

I called them yesterday evening due to a pipe burst after freezing temperatures. They said they would come over at some point that night and call first.

No call all night.

The next morning I called and left a voice message to see if they would still come over. At 2:48 p.m., I am still waiting to hear.

Do not use this company. I realize all plumbers are busy right now due to freezing temperatures and pipes bursting all over Hampton Roads. However, it is unacceptable to tell someone that they will come over and then never show up or -most of all- NEVER call.

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.