Best Heater Repair in Virginia Beach VA

Mike and his crew responded immediately and fixed a major water pipe busted in my ceiling. By far the friendliest plumbers I've dealt with. Would recommend them for anything plumbing related. Thanks so much

The general manager contacted me to discuss my issue. I was informed additional training will be provided to the technician that came out to my home. I hope the additional training helps others to avoid the problems I had.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

SCAMMERS!!! Beware of this Company. Got some work done by them. Billed me outrageously for the work and failed to explain the charges by any means, which is SHADY. I work in the industry and I know what the price range is for this for job! In addition, they were unwilling to provide me with receipts for the parts they claim that they purchased to complete the work! SHADY Again!

I can take the high cost of the work as long as I get a detailed explanation! Not wanting to provide basic explanation is by no means acceptable.

Excellent staff very committed, cudadoso and efficient. Undoubtedly the best ones I recommend!

The communication with Performance Plumbing at the beginning was rough to say the least and left a sour taste... HOWEVER, after talking with Mike, we were able to work things out and get them over to provide us an estimate ASAP (and at our convenience)!

He was extremely professional, nice, and apologetic for how things were initially handled. He provided a very thorough, top notch estimate and you could tell he's had tremendous experience in the industry! We received an estimate less than a day later (probably close to 12 hours after he visited the house).

If you're looking for a plumber in the area Mike and Performance Plumbing are extremely promising and a company I would definitely consider in the future! Thank you again!!!

I called them yesterday evening due to a pipe burst after freezing temperatures. They said they would come over at some point that night and call first.

No call all night.

The next morning I called and left a voice message to see if they would still come over. At 2:48 p.m., I am still waiting to hear.

Do not use this company. I realize all plumbers are busy right now due to freezing temperatures and pipes bursting all over Hampton Roads. However, it is unacceptable to tell someone that they will come over and then never show up or -most of all- NEVER call.

I had a kitchen sink emergency - large back up with water coming back into the sink. Called on a Sunday and was told that the emergency rate was $249 for the call + that per hour for the labor charge. I received a text message with a clear window for when the technician would arrive, and he arrived on time per the text message. Logan did a great job getting the drain cleared out and back to functioning in an efficient amount of time.

I went ahead and signed off on the tablet, and then later received my bill, which actually charge me $100 more than the quoted rate! Thus, between the service call and the hourly rate, I was charged $150 more than the original quote on the phone when I booked the appointment. I'm happy the problem was solved, but I dislike companies that aren't honest about fees upfront and then change them on the back end. Probably my fault for not scrutinizing the tablet billing system more rigorously, but there were many click through issues and I only received the final number.

For the actual service Logan provided - a solid 4-5 stars. For the interaction with the company and the billing 1 star. I'll likely find another company for my next plumbing emergency need.

RUN, DONT WALK, AWAY FROM THIS COMPANY!!

We originally scheduled a HVAC preventative maintenance call for our system.  Mechanic came out in late spring, did a great job.  Suggested a service maintenance contract, which we agreed to, providing a bi-annual maintenance check up.  
Our first spot was scheduled 12-22-22.  Company called that day, explaining they had a large number of calls of no heat , during a brutal cold spell and Asked to reschedule.  We certainly said not a problem rescheduling, and they picked Monday, 1-16-23.  
Mechanic never showed up for morning call.  When husband called office, he was told someone would return call.  No one ever called, instead, we received text notice that our appt was rescheduled for Tuesday.  No one asked if we were available.  Again, no show.  Another call on Tuesday resulted in same issue,  we received a text that appt was rescheduled for next day, Wednesday.  Again, no show.  Another call resulted in promise that mechanic would show up.  We called again, told them we weren't available after 1230, were promised mechanic would show up at 4:00.  Well, you guessed it!!  No show, no call, instead, yet another text scheduled for today, Friday.  I called office at 8:30, to ask when/if mechanic will show and asked to speak to office manager.  I was told they're all in a meeting till 10:00.  At this point, I'm sitting, once again, waiting.

I was told office manager would return my call, at 10:00, when mtg concluded.  Instead, at 9:00, I received call from dispatch manager. I explained my issues and frustration and was met with very condescending responses.  

This company arbitrarily schedules appointments, without checking with customers, never returns phone calls, are consistently no shows, without reaching out to customers.  

Absolutely WORST customer service. Customer beware!!

Very unprofessional! They say their coming and don't show, several days later they show up. We have to use them because of the gas co is using them as a contractor for the gas meters.  The work area was not left the way they found it, (leaving a gate open is a big no no!!!) and one of the workers did nothing but stand around smoking cigarettes on the property the entire time, and did I mention they are working with gas meters?!?!?  Would not recommend this company at all!

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

I have used AT Large Plumbing twice. One both occasions they were quick, professional, clean and fair. 2nd job had to be quoted (due to cost ) the job was completed in a timely manner and well under their quote.  I will not hesitate to call them again.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.