Best Heater Repair in Virginia Beach VA

Drain Wizard staff were no-show/no-call during and after their appointment window at my house in Hampton yesterday (2-11-2020).  Save your time by calling another company.  I didn't even bother to waste further time to call them to ask of their absence.

Horrible! I had a 5:30 appointment for a repair to a leaking tub faucet. They showed up at 2 in the morning! Yes that's right 2 am! I was charged $250 to change a gasket..... Never ever again!

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

This company is local and I couldn't ask for any better service.  When I called they actually answered the phone and scheduled me right away.  The owner and another guy came to do the job and I had a ton of stuff to ask about the plumbing in my 1962 home.  They fixed the washing machine backup into my kitchen sink without any problems.  I asked if they could give me an estimate on replacing my main line and rerouting my pipes since I live on a slab and they measured everything and gave me an estimate right then.  I was shocked, I kept saying they didn't have to do it right now but they assured me it wouldn't take long at all.  I was very impressed with their willingness to help me find a solution, the price of the estimate and the price for this service call.  I won't ever have to search for another plumber because they are the best in my opinion.

I hate to write this review but after 2 attempts at getting a plumber to show for 2 SCHEDULED APPOINTMENTS I am left with the only option of providing a fair warning!!!!!

I need to stress that I get when multiple ppl are handling appointments, lines can get crossed so I provided grace & understanding and reached out to them again even though I was never given a courtesy call for the no call no show. I moved my day around both days to no avail. My final attempt to communicate with this company was received with a we had a bigger job, and I'm doing you a favor at even calling you back after hours sort of response. This is completely unacceptable and very disappointing.

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

Great company.  Very professional.  They stayed working on our problems until they were resolved!  Highly recommend.

Had a bathroom leak that needed immediate attention. Talked to Carol in the office and she told me a plumber would be there shortly. She was super sweet! John C. Came to fix the issue. He was so courteous and kind. He took the time to show me exactly what was wrong and what needed to happen to fix it. He went over everything in detail and did the job well! I was home alone with my toddler and after he left he came back to let me know about a sketchy guy he had seen outside our place. Someone who doesn't even know me but took the time to make me aware of things in the neighborhood makes me have faith in humanity. Would recommend this company to anyone!!!

STAY AWAY......

These folks do good work but are extremely OVERPRICED !
Their plumber fixed my cracked cast iron drain line in under four hours and charged $1650 !
The problem is their pricing.  Each task is priced as a stand alone job as if they were on an individual house call! and then are added together, regardless of efficiency of combining work.
They are not willing to negotiate, either.
Also, when I called to complain, my first call was not returned by  Brittany, and I had to call back and explain my concern to a second person who said, they basically didn't care and the pricing was firm.
yes, they also try to sell additional services no requested.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

I found them to be very expensive.  I made the mistake of not having a clear understanding up front of what they were to charge.  They then attempted to charge interest not supported by any agreement.

Outstanding Service, and Professionalism! They got in, got the job done and asked if I had any questions before they left. Highly Recommend!!

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.