Best Heater Installation in Virginia Beach VA

They came out in less than an hour of me calling them and had the problem fixed very quickly. They explained to me exactly what happened and how to prevent it from happening again in the future. Their customer service both on the phone and in person was amazing. It's clear that they truly care about customer satisfaction.

When Roto Rooter came to my residence they were very quick in resolving my issue. The problem is that it took me having three appointments for them to show. The first night no one showed up and I had to call to find out why. The second night I was told more than once that someone would be at my house that night. Didn't happen so I had to reschedule again. The third night the dispatcher promised that someone would come. He could me before the plumber showed up to inform me that the plumber was on the way. Roto Rooter is a great idea but I believe the limited technicians makes things inefficient.

Very professional and knowledgable. Took care of my drainage problem with no issue. Only dropping 1 star because they missed the scheduled time window.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

We were out of town when our hot water heater, which also produces the heating, went on the fritz at our rental property. Our Home Warranty Company wasn't able to get a plumber dispatched in a timely manner, and with a tenant without hot water AND heat, we just couldn't wait. We called Lanthorn and they were out the very same day, identified the issues, were able to find the rare parts and complete the installation the very next day.

Their communication throughout the process was timely, top-notch service, even texting to let us know when they were on the way. Their rates were more than reasonable, and their staff, from the Office Manager to the Technician on-site, were super professional.

All around great experience; will definitely use again and refer with confidence!

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

The team at A-1 is top notch. I had my main water line from the house brake at 7pm on Wednesday. Obviously, not a good situation and being without water is tough! (First world problems)

I called 12 different companies that night and A-1 was the first to answer, give me valuable info and get me scheduled in. I had 3 different companies come out the next day to quote me on the problem. A-1 came in the best price and handled everything for me, Miss.Utility, permitting, etc. They even set me up with temporary water file the night! (No other company even offered that as an option)

They sent me text message updates with photos of each tech when they were on their way and every employee honestly seemed happy and was so friendly! I live all the way out in Smithfield and some of the techs came later in the evening. Even that didn't stop them from providing excellent customer service.

What I really appreciated was the fact that they took the time to walk me through the process and explain what they were doing with the water line.

Great Job A-1 and team! I would definitely recommend friends and family!

I called American Mechanical to set an appointment to take a look some piping issues I had in my shower. I was told I would get a text and call to confirm the day and to set up a time. I was told I would have someone contact me Monday morning to set a time. I took the day off from work for this reason. Not only did I NOT get a call Monday I wasn't even contacted there after. I had to call the company 3 times to get an actual answer. After they rescheduled me for Thursday, I informed them I couldn't take the day off again so I would need assistance after 5. I was told they would see what they could do. I wasted my time just trying to get this company to come out. Don't waste your time or energy here, it's like pulling teeth just to get an appointment.

Waited until the end of the business day on a Friday to call and say they can't make it until Monday.

Once again your company came to my rescue! My brother was scheduled to help me winterize but he got sent to OK. My hubby is in the hospital in FL so I called your office. Sarah explained all the details and gave me a quote. JOE arrived at the house Sunday, called me and did the work. I know I can always count on your company to be there when needed! Thanks for helping me out!

I have used AT Large Plumbing twice. One both occasions they were quick, professional, clean and fair. 2nd job had to be quoted (due to cost ) the job was completed in a timely manner and well under their quote.  I will not hesitate to call them again.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.