Best Sewer Repair in Toledo OH

I'm leaving three stars because the crew that came to fix the sewer line were FANTASTIC, but our experience scheduling the service was a nightmare and merits ZERO stars.

They were despondent for months and when we finally were able to schedule a day, the crew were unable to find someone to perform a ground inspection. The city of Livonia apparently needed 24 hours notice to get an inspector out to the job- seems like they should have looked into that prior to arriving, no? They then told us they couldn't do the job. We had taken a vacation day from work to be available, not to mention we had waited months to have this work done. Understandably, we were hoping to find a way to make it work. We called Sewer and Water Specialists (Monroe) and spoke with Kim. She told us that she had never heard of that before and that the township was in the wrong because they schedule this type of repair 20 times a day and have never encountered this issue. We asked if we could call the township directly to try to request an inspector and she sarcastically wished us good luck and explained that they never do that. We called the city of Livonia. Guess what- they did do that.

So an hour and a half of this nonsense later, the crew stayed to do the job and had to work double time to get it done before the inspector arrived at 3- all because they were set up for failure by their back office support. But the crew was very polite and truthfully did great work. They took special care not to kill our plants and not once that day did they show frustration for the several miscommunications that occurred that morning.

Thank you to the crew for your help- Don, Scott, Amber and Kenny.  Here's to hoping this review will encourage better customer service or at least the utilization of Google calenders or Excel spreadsheets to help facilitate better planning and organization.

Have used Advanced Plumbing for large and small projects. They have been great. Quick friendly service. The staff is very knowledgeable. The owner is hands on.

After 3 days with no hot water, the Water Pros came to the rescue.  Reasonably priced, arrived when they said they would and did a great job.

I want to say that I was referred by a friend and they came out on the weekend my water blew up, and they gave me a fair offer for how extensive the damage was and replaced everything thing and it only took a couple of hours I am so so grateful. Thank you again

They came out two weeks ago to look at the work we wanted to have done.  The estimate was supposed to be emailed to us (we gave them the email address that day).  They called several days later asking for the email address again which we gave them.  We still did not receive the estimate.  We called several days later and left a message stating that we had nor received the estimate and left the email again.  We have not heard back from them yet.  We will look for another plumber.

If anyone ever needs plumbing or heating work done, DO NOT USE Von Deylen Heating and Plumbing

Nov 2012: New furnace from Von Deylen

Summer 2016: Clogged pipe. Tech, Jeremiah gave us a $2000 quote to replace some piping. Steve told him he was wrong and we went with a company in Ottawa. Yep, Jeremiah was wrong, it was just a clog.

December 2016 furnace went out: Called Plumbing and Heating company in Ottawa. They replaced the gas valve. Although, under warranty, we still had to pay for service call and after hours fee, which was about $300.

1/26/19 Furnace goes out again: I decided Von Deylen installed the furnace,  they are going to fix it. Of course, just a few days before the -40 wind chill temps that were coming in that following Wednesday.  They charged us a service fee and a troubleshooting fee, which was just under $300.  We were told it needed a new gas valve and off course they didn't have one.  So no heat Sat-Tuesday night.  They came out replaced valve but still wasn't running right.  So not only was it the gas valve but we also needed a circuit box. The other tech,  Jeremiah (Mr. Know-it-all)  had to bring the other part down from Toledo.  Finally we had heat but we were also told that we needed a collector box. And of course that had to be ordered.  

They came back out within a week to put in the new part.  Wait for it........they couldn't install new part because the intake pipe was glued and apparently it's not supposed to be.  I'm sure you can take a guess at what happened next.  Well if not,  let me tell you.  They had to order a new intake pipe because of course, they didn't have that in stock.  

While we're waiting for part to come in,  I get a call from Gwen at Von Deylen. She said the president of the company wanted to schedule a time to come to our home and meet with us.  I said ABSOLUTELY.  

2/18 The Big Day -  I was excited. I thought,  finally something is going to be done about this furnace. I mean it's not to often that the president of a company requests to meet personally with the customers and at their home.  (Well at least never in my experience). He shows on time.  We sit down and he goes through the timeline of eveything that has gone wrong.  I kept thinking in the back of my mind,  he is gonna make this right. Drum roll please.........WRONG! He only came out to try and sell us a new Lennox furnace and central air unit. He basically told us our furnace was a piece off crap and that is why he don't sell them anymore.  And of course he stopped selling them around the time they sold us ours.  So he knew they were junk then!! He said all the parts are made in China now and blah blah blah. He went on about how he works with Lennox and they have a buyback deal and he only offers this up to three customers per year.  So wait,  what you're telling me is you sell at least 3 bad furnaces a year?  That's just great.‍

He tells us he is still losing money but wants to make this right.  He said Lennox would give us 15% off and he would give 15% off.  If we would take the buyback deal,  we HAD to buy a new furnace and central air unit,  deal was only good for 30 days and we would were required to give back the furnace that we already paid for!! He said this is so Lennox could see the parts in the Goodman furnace and do whatever.  Oh and let's not forget how he made made it clear more than once that he loses money each time he has to order a part for our furnace,  which is $50. Well, don't sell crappy furnaces and we ate still losing more money.    The discount didnt even cover what we paid for the furnace.  What a BIG slap in the face.

2/28 Replace collector box and intake pipe day: Mr. Know it all Jeremiah replaced the two parts.  Well Steve had to tell him the furnace wasn't kicking on.  Then Jeremiah had his excuses,  still wouldn't run right but finally it stayed running.  They had just got into their van tp leave and it quit running again.  Steve had to go out and tell them again.  They came back in,  did whatever,  got it going and left.  

Wait for it.......................

3/3 No Furnace Again: Called for someone to come out. Chris came out and cleaned flame sensor. Started running again but of course, within a few hours, furnace has quit working. We told him to order a new flame sensor and thank goodness we did because something told me this wasn't the end of it.

Collin and Chris were great techs to talk to other than that nothing good has come from this company.  

Our warranty is up in 2022. By then, we will most likely have had every part in the furnace replaced.

They came to our house on Saturday, snaked our drain for $225, plugged back up not even 24 hours later, came back and charged $300 for the same thing and acted like they were giving us a deal. Originally wanted to charge $450 and wouldn't even guarantee this work. I feel like they knew we were desperate and just tried to screw us over with crappy work.

Awesome company that was contracted through my home warranty. Came and fixed an issue that a previous company failed to fix in 3 visits. Very professional and clean. I will definitely be contacted them to do other repairs and upgrades!

We called on a Sat night, they would have come out then but we decided that Sun AM was better for visibility and such.  Rates are very reasonable, staff is knowledgeable and they fixed our issues.  There is a reason why they use the word PRO in their name!

Horrible customer service! Called a couple days ago to set up an appt. They called me back saying they would be there in half an hour. But this wasn't a good time and asked them if they could come on Tuesday. They said great and I would receive a call on Monday for confirmation. Well I never received a confirmation call on Monday. I called again today (Tuesday) and they asked me a bunch of questions that they should have asked when I called initially. Not when I'm expecting them to show up because it turns out that they can't even show up because the homeowner is currently not here. We'll she's not here because she's in the hospital. Which was the whole point of me having a plumber look at the house during this time, so it didn't inconvenience her.

This information about the homeowner would have been great to know on the first phone call a couple of days ago.

I will not use this company ever.

awesome guys, i like to see younger guys doing the job i did 40 years ago. awesome team, they will take care of you

Zero stars if I could. He came to replace my hot water heater ( after waiting 3 months for it ) when he finally came he was alone, couldn't even get the water heater down to the basement alone and couldn't get the old one up the stairs by himself either. I had to help. At one point I asked if there was anything I could do or get for him and he replied yeah a new life ... he couldn't get the pipes to stop leaking and he rigged together some old copper pipe and soldered it together. Which ended up leaking and he wrapped the pipe  with a styrofoam noodle looking thing that had a slit down it and left my towel on top of it - soaking wet mind you, water all over my basement floor, and water spraying out of the copper pipe continuously. He wiped a bunch of junk all over my towels too ; which he left laying all over my basement. He was 100% un professional and needs a new job. He was super miserable to be around and I was actually really uncomfortable ( a stay at home mom alone with 3 kids ) after he left I called and called and texted - he replied with obscenities calling me a liar saying he'd never leave it leaking bla bla bla - never again. This guy is absolutely ridiculous. My husband ended up fixing it himself $360 later. & He still had the AUDACITY to cash my check.

Called Fri, Nov 5, requesting a plumber ASAP, as an outside pipe for the sprinkler system had sprung a leak and was flooding our side yard. Was told on the phone that someone would be there later that day (or early the following day) to fix the valve. Address and phone number were confirmed, but no one showed up or called that day. Texted the following morning to remind them of the address and the need to get someone here at their earliest convenience. No response to the text and no one showed up that day either. (We paid extra for a different plumber to come out on a Sunday to repair the valve.) Disappointed with the unprofessionalism of this business and would not recommend.

THIS IS NOT A LICENSED AND INSURED PLUMBER. He damaged my home and did not fix the damage. NOT PROFESSIONAL. Do not let this convicted felon in your home. You can see his record on OTIS, Michigan's offender directory, offender number #716116. Will be contacting the better business bureau for operating under a false license. Stay away!