T & J Rooter Service

Made an appointment and they called to say they were running late only to then later call to say tech checked in for the day and wouldn't be coming at all!  Why make an appointment if you don't intend on showing up!!

Horrible customer service! Called a couple days ago to set up an appt. They called me back saying they would be there in half an hour. But this wasn't a good time and asked them if they could come on Tuesday. They said great and I would receive a call on Monday for confirmation. Well I never received a confirmation call on Monday. I called again today (Tuesday) and they asked me a bunch of questions that they should have asked when I called initially. Not when I'm expecting them to show up because it turns out that they can't even show up because the homeowner is currently not here. We'll she's not here because she's in the hospital. Which was the whole point of me having a plumber look at the house during this time, so it didn't inconvenience her.

This information about the homeowner would have been great to know on the first phone call a couple of days ago.

I will not use this company ever.

After calling several 24 hour plumbing companies to repair an emergency valve failure on a Sunday afternoon and being informed no one was available we called T&J Rooter Service and they showed up and professionally fixed the problem, even locating parts for our older plumbing system and repairing the toilet we set out to fix that caused the problem. Darrel did a great job and we appreciate their prompt service and a great job.

The owners Jason and Jamie assisted me with this issue and came out to personally resolve this issue. I will definitely deal with them for the longterm going forward, they definitely went above and beyond.

We woke up to frozen pipes this morning. To be completely honest we called several companies and T & J were the first to say we are on our way. Scott was great to work with and gave us lots of great information to try to help us avoid this situation in the future. I would definitely recommend them!

Service was great. Expensive! Wow. Quoted Price to install a kitchen faucet? $350.  What do you think? Seems over priced. Depends on what your willing to pay for less than 20 min of same day service. You decide.  My opinion? Service 5 quality 5 price 1. Way over priced.  Friendly guy.  Respectful.  Sad about the customer wallet busting cost though.

We called T & J out after having some drainage issues in our house. We had one company come out to fix the problem, only they didn't fix anything at all. Several other companies told us we needed MAJOR expensive repairs done to fix the issue but after calling T & J and getting incredibly fast service, Toby came out and fixed the problem in an hour. He was professional, fast and did an excellent job. Awesome service.

We needed a plumber today badly. I randomly chose T & J Rooter Service and boy was I ever pleased. They came out quickly. They assessed the situation and they charged the exact amount that they quoted. The work was completed efficiently and the cleanup was great. I highly recommend this service to anyone.

I strongly recommend T&J Rooter Service.  About as friendly and courteous as a business can get.  For the type of business they are, they took every precaution (and I mean every) to ensure 1) their work area was left as least cleaner than it was when they arrived, and 2) that they didn't track anything into the house or around it.  With this type of business, this should be a concern but it wasn't with T&J.  When we had our outside sewer replaced recently, the work was done professionally and expedient.  The next day they had two gentlemen return who leveled out the dirt, spread grass seed and layed the straw. With the outside cleanout now in my front yard and sticking out, I was concerned about running it over wit the lawnmower.  One of the gentlemen suggested I get out my mower so he can ensure me the pipe was low enough for the lawn mower to go over!  For me, that is going above-and-beyond! Fantastic job all the way around.  Every worker there had an assignment and they stuck to it.  Didn't see anyone standing around and talking. Lets not forget the office personnel too. Very friendly and helpful. I highly recommend this company.

Really difficult company to deal with. Could not answer our questions, and made it impossible to schedule a time with them. Did not call us back when they said they would. We have a non urgent issue and just trying to get an estimate. Shouldn't be that hard

Came out the day before thanksgiving when no one else could!  We had a plumbing emergency when the connection to our water softener broke. Could not get water without simultaneously flooding our garage and were facing down a difficult holiday. Scott came out on super short notice and replaced shutoff valves. Super fast, super professional, super safe. Can not recommend highly enough. Thank You, Scott and T&J Rooting!!

They came out and fixed my issue.   Great service and the guys who repaired water line were excellent

I had been happy with T&J for 8 years, before the pandemic. Their work was high quality, although high priced, and I considered it worthwhile. However, they have seemingly doubled their labor charges in the past year. Pre-pandemic, they charged me $90 to install a bathroom faucet, and quoted me the same price ($90 each) to install 3 more identical faucets I later purchased. Today they quoted me $200 apiece, and told me it was a deal because the normal price was $300 apiece. Sine I was present when they replaced the first faucet, I knew that it took them 40 minutes, which is $300/hr at their reduced rate.

Prospective customers: Be sure to get a quote from them (either per job or per hour of labor) BEFORE they show up on your doorstep, because you can't rely on your previous experience with them.

Awful communication and follow up. The initial service call in December went well enough, but it's been like pulling teeth to get any response on additional work that was needed. I've called at least four times in the last 5 months and each time I've been promised a call back, yet silence. Disappointed since most of their reviews have been positive, I guess I'm just unlucky. I wouldnt recommend them based on my experience.

Phenomenal company that's actually...... Wait for it...... HONEST. Good pricing and Scott was awesome on site showing my daughter all of the tools and teaching her about them (she's 3). Gas line was put in quickly and they made up for a delay caused by a supplier dropping the ball.
THEN to make things even better, I needed them to come out a second time to check a flex line I installed and they came next day. Highly recommended and will use them again if ever needed.

My only critique of them would be their early morning time windows of 8-9 usually arrived at 930 on account of their morning meetings. All other times of day they are punctual and called before arriving.