Nicole E.
03/04/2019 12:00:00 SA
If anyone ever needs plumbing or heating work done, DO NOT USE Von Deylen Heating and Plumbing
Nov 2012: New furnace from Von Deylen
Summer 2016: Clogged pipe. Tech, Jeremiah gave us a $2000 quote to replace some piping. Steve told him he was wrong and we went with a company in Ottawa. Yep, Jeremiah was wrong, it was just a clog.
December 2016 furnace went out: Called Plumbing and Heating company in Ottawa. They replaced the gas valve. Although, under warranty, we still had to pay for service call and after hours fee, which was about $300.
1/26/19 Furnace goes out again: I decided Von Deylen installed the furnace, they are going to fix it. Of course, just a few days before the -40 wind chill temps that were coming in that following Wednesday. They charged us a service fee and a troubleshooting fee, which was just under $300. We were told it needed a new gas valve and off course they didn't have one. So no heat Sat-Tuesday night. They came out replaced valve but still wasn't running right. So not only was it the gas valve but we also needed a circuit box. The other tech, Jeremiah (Mr. Know-it-all) had to bring the other part down from Toledo. Finally we had heat but we were also told that we needed a collector box. And of course that had to be ordered.
They came back out within a week to put in the new part. Wait for it........they couldn't install new part because the intake pipe was glued and apparently it's not supposed to be. I'm sure you can take a guess at what happened next. Well if not, let me tell you. They had to order a new intake pipe because of course, they didn't have that in stock.
While we're waiting for part to come in, I get a call from Gwen at Von Deylen. She said the president of the company wanted to schedule a time to come to our home and meet with us. I said ABSOLUTELY.
2/18 The Big Day - I was excited. I thought, finally something is going to be done about this furnace. I mean it's not to often that the president of a company requests to meet personally with the customers and at their home. (Well at least never in my experience). He shows on time. We sit down and he goes through the timeline of eveything that has gone wrong. I kept thinking in the back of my mind, he is gonna make this right. Drum roll please.........WRONG! He only came out to try and sell us a new Lennox furnace and central air unit. He basically told us our furnace was a piece off crap and that is why he don't sell them anymore. And of course he stopped selling them around the time they sold us ours. So he knew they were junk then!! He said all the parts are made in China now and blah blah blah. He went on about how he works with Lennox and they have a buyback deal and he only offers this up to three customers per year. So wait, what you're telling me is you sell at least 3 bad furnaces a year? That's just great.
He tells us he is still losing money but wants to make this right. He said Lennox would give us 15% off and he would give 15% off. If we would take the buyback deal, we HAD to buy a new furnace and central air unit, deal was only good for 30 days and we would were required to give back the furnace that we already paid for!! He said this is so Lennox could see the parts in the Goodman furnace and do whatever. Oh and let's not forget how he made made it clear more than once that he loses money each time he has to order a part for our furnace, which is $50. Well, don't sell crappy furnaces and we ate still losing more money. The discount didnt even cover what we paid for the furnace. What a BIG slap in the face.
2/28 Replace collector box and intake pipe day: Mr. Know it all Jeremiah replaced the two parts. Well Steve had to tell him the furnace wasn't kicking on. Then Jeremiah had his excuses, still wouldn't run right but finally it stayed running. They had just got into their van tp leave and it quit running again. Steve had to go out and tell them again. They came back in, did whatever, got it going and left.
Wait for it.......................
3/3 No Furnace Again: Called for someone to come out. Chris came out and cleaned flame sensor. Started running again but of course, within a few hours, furnace has quit working. We told him to order a new flame sensor and thank goodness we did because something told me this wasn't the end of it.
Collin and Chris were great techs to talk to other than that nothing good has come from this company.
Our warranty is up in 2022. By then, we will most likely have had every part in the furnace replaced.
