Stan, who I can't be sure is even a licensed plumber because the number on the receipt is not his license number, performed negligent work in several ways.
1. After setting our sink, he applied caulk, and said he would clean it up the following day when he came back to finish the plumbing portion of the job. He never did. We were left with a thick, uneven line of white caulk on our custom concrete countertops.
2. He failed to tighten the plumbing that he installed under the sink. While it appeared fine initially, the pressure from a sink full of dishwater erupted from the loose pipe.
3. He never disconnected the dishwasher hose from the garbage disposal. He removed the disposal from the cabinet to replace the pipes. He then installed the garbage disposal on the opposite side of the sink from where it had originally, which means he had to flip the entire disposal the opposite direction, all while the hose was still attached. He never checked to make sure that in all the moving and yanking of the hose, that it was still securely connected. The hose was not in fact connected securely after he pulled on it and that caused all the water from the dishwasher to dump behind our cabinet causing significant damage to our brand new floor.
4. He refused to properly reattach the water line to our refrigerator before leaving. The copper line had kinked and caused a slow leak, a leak which was not present before. He couldn't fix it because he didn't have the part, even though we live 2 minutes from Home Depot and 5 from Lowes. We told him we needed the ice maker for a birthday party we were hosting the next day, so as long as it was a slow leak, it could wait until after the party. There were 3 different adults present that all heard him say it was a slow leak. We put a towel and a bowl under it and observed it really was a slow leak.
After he left, within an hour of him leaving, I used the sink to wash some dishes. Afterwards, we noticed a sudden puddle on the floor in front of the sink. We immediately called him to come back. He was rude, dismissive, would not listen to us that it was not from the line to the refridgerator, refused to come back, and changed his story completely saying that he told us the leak was a gushing leak (it wasn't and he never said that. Why on earth would anyone tell a plumber to just leave a gushing leak? That's ridiculous).
When Stan came back after our floor was ruined he was extremely rude and refused to even look at the dishwasher hose where we knew one of the issues was. None of the water damage was near the line to the refrigerator.
They didn't wear booties and left a trail of dirty boot prints through my house, they left the baby gate leading to the basement open while my baby was crawling around, and the guy with Stan reeked like weed.
When we noticed the gusher under the sink, they did send 2 guys over to take a look at it. I sat and watched them find yet another leak near the garbage disposal. One of the guys told me it wasn't tightened. I was very appreciative of the thoroughness. After the fact though, the owners LIED, and said their guys said everything was tight. Thank goodness for video evidence. They also implied we were trying to get a kitchen remodel on their dime. We had just finished our remodel, hence the new sink.
We've consulted other, licensed, plumbing professionals who all unequivocally said that they absolutely check the dishwasher hoses when performing work like this to avoid situations like this. They also pointed out that, even after the owner Clifford/Dwane, connected the dishwasher hose, it was done incorrectly and could cause us more problems (he didn't put a high loop in the hose).
We had the water damage documented by a restoration company and ASAP had their own restoration company come to our house. Both companies had the same conclusions.
The owners acted like they were going to make it right but strung us along with excuses for over a month. I believe they were hoping we would get frustrated and just forget about it. When they finally were out of excuses and had to respond they stated that they determined that they are not liable for the damages. It's laughable that they think that they are the authority on whether or not they are liable.
If you use this company, which I strongly advise against, check to make sure every single person that enters your home is in fact licensed. The license number on the paperwork is very misleading as it is not the license number of the person performing the work. Also, be sure to get an itemized breakdown of the parts and labor before paying because they would not send us one when we requested one. Lastly, document everything, every phone call, every conversation, all work done, photos, videos, etc, for your own protection. If you've had issues like us, do your part to hold this business accountable, and file a complaint with the Ohio Attorney General's Consumer Protection Office.
