Best Emergency Services in Toledo OH

I had an issue with a leaky valve to my outside spigot. Austin Home Service was very timely in their response and offered several time frames for the repair. The service was provided and cost less than anticipated. Would definitely recommend.

I called to have a winter furnace inspection done and scheduled for the following week. Technician arrived and performed inspection and found a faulty heat exchanger and made all arrangements, fixed problem and all work was done. I have no complaints about work. I received my bill for $735 and since the heat exchanger was under warranty and shipping was $75 and there was a maximum 3-4 hours of work (1 hour at my house and some assembly in their shop) I asked why bill was so high. I was told you were quoted that was the price
I WAS NOT GIVEN A QUOTE.
I try to be fair, honest and reasonable and this company IS NOT. The price is outrageous.

The service was excellent. The work done was not only done quickly and professionally but also without delay. We couldn't be happier.

Excellent customer service.  Very knowledgeable staff.  Seem committed to helping you solve your plumbing issues.

Plumber came out the same day and fixed my gas leak. I have absolutely no complaints. I'd definitely use them again.

Great service, great support! Always keep customer at the top of mind - they even wore booties when they came into my house to keep my floor clean. I definitely recommend!

John, is very professional, friendly, reliable, honest and efficient. Removed our old backsplash, in a very efficient manner and charged a very reasonable price. Will Definitely use him again!!!

1. Know that appointment times will be put off if higher paying job presents itself
2. No call and no showed a number of times
3. Left a job in worse shape than when it started because.... Didn't measure all of the parts .... Kinda handyman, contractor, etc 101
4. Did an estimate that job would be completed for a price- failed to measure then claimed it was too difficult. Well 1rst why'd you say you could do it and second was it really that it could not be done or that you botched measurements and didn't want to put more time/money into a job that was botched by the business.
5. Don't walk run to someone else basically refused to fix the situation
Had wild stories as excuses on why things weren't done on time .... Not worth the time. Very personable but it's a con!

Stay away from using this guy. We had a job scheduled for a Thursday after 4pm. We never heard from him, so I called and he said that he had been having a bad day and said he would be here at 9 am the following day. 9 am rolls around and he's not here. I give him until 10 am and give him a call and it goes straight to voicemail for my wife, myself, and the home warranty company. Our home warranty company finally get ahold of him and he says that he tried calling. Funny neither of us got a phone call from him. Most people get fired for no call no shows but this guy thinks it's okay. At least have the courtesy to let us know what is going on so that we're not taking off of work and waiting for nothing. We will never use this liar for anything.

Called Fri, Nov 5, requesting a plumber ASAP, as an outside pipe for the sprinkler system had sprung a leak and was flooding our side yard. Was told on the phone that someone would be there later that day (or early the following day) to fix the valve. Address and phone number were confirmed, but no one showed up or called that day. Texted the following morning to remind them of the address and the need to get someone here at their earliest convenience. No response to the text and no one showed up that day either. (We paid extra for a different plumber to come out on a Sunday to repair the valve.) Disappointed with the unprofessionalism of this business and would not recommend.

Based off 1 purchase of service but numerous touch points. 

WORK TO COMPLETE: Install a water backup sump pump and main sump pump,  both supplied by myself.  

SUMMARY: I paid for a turn key Job and instead:
(1) Within a few weeks of installation the backup system turned on and would not turn off when it rained: Suspect Installation
(2) The door was not put back on.
(3) The area around the sump was not cleaned up
(4) Several NO SHOWS
(5) Attitude

If Interested ,the details are below:

PROBLEM: The pump was installed and within 2 weeks it rained & in the middle of the night the alarms/texts went off for the backup sump pump.  The water backup pump ran continuously.  The main pump would cycle periodically and it seemed like the two pumps were fighting themselves.  There were strange sloshing noises as well.  It was a sleepless and stressful night and following next day. (:   The backup ran all day. I turned it off around noon and waited to see if there was overflow.....none.  Turned it back on the rest of the day just to be sure and then tried again to turn off at night.  No flooding.  I left it off all night and no flooding.  Initially I thought this was because there was no more water to evacuate.  But after thinking about it, there is a good chance the backup was installed incorrectly.  

I called and they sent someone out ~day (+). They stated the main pump was not functioning even though there was water around it so it should have turned on (I learned later via trial that the float has to be covered allot to activate., the main pump was OK) and the 1 way valve was broken letting water enter back into the sump.  They replaced the valve & repositioned the backup so it was above the sump cover; Initial installation had the pump under the sump cover = crammed. The two guys that came out were pretty nice to deal with.  They also installed a shut off valve as the instructions showed (after I asked) that was not present at initial installation.  

They stated the main pump needed replaced and they would be happy to get an exchange at Home Depot so they took the receipt.  THEY NEVER RETURNED! I spoke to the owner about scheduling etc to finish the job and he asked how much he should charge for the main pump installation and we debated a bit via text.   We eventually came to an agreement & he said he would finish the job for free to make sure I was happy. 

During the waiting it rained a few times, and the system worked!  Why?  Because it was installed correctly the second time.  I asked him if he installed per instructions after it was installed initially and he said yes. As there was no separate shutoff valve present as the instructions indicated I was suspicious from the start.

WHILE WAITING FOR THE JOB TO BE FINISHED  took some measurements. The distance between the floats @ 1st installation had them too close, 2nd installation was OK.  [Since they poured gravel over a layer of dirt instead if cleaning the dirty out there was a few inches lost between the floats.  They put the backup pump under the sump cover @1st installation, with little space so those few inches mattered.  @ 1st install the two floats were very close & likely fought each other.  @ 2nd Install, the backup was above the sump cover surface...increasing the distance between the main and backup pump floats. Buckets of water and rain confirmed 2nd install was OK.  

In the middle of waiting for them to return to install the main sump I sent the owner a text telling him the system was OK & to just come seal up the cover, clean up & put the door on.   There were delays by him for scheduling, one was a medical emergency which I was happy to wait...people first.  But then later he didn't show a few times and we had to chase him. 

He acted like he was doing us a favor, jerked us around, missed several appointments & it resulted in my wife waiting for him all day for several days: JOB NOT FINISHED-NO SHOW.

Called to get an estimate for install. Took them 5 weeks to get out just to give an estimate which they had to reschedule once. When we finally did the walk through I was told I would have an estimate within a few days. 4 days later I got an estimate that was nearly $10k just to install a unit i already have. This is nearly $3k over what I expected. When I asked for an itemized breakdown of the estimate, because it had 0 details on what they would do, I was ignored. I reached back out and was ignored again. Clearly they don't want my business so they won't be getting it.

Terrible.  I had to talk to three people to make an appointment, they were two hours late, tracked toilet water all over my house and were not up front about costs. I will never use this company ever again.

THIS IS NOT A LICENSED AND INSURED PLUMBER. He damaged my home and did not fix the damage. NOT PROFESSIONAL. Do not let this convicted felon in your home. You can see his record on OTIS, Michigan's offender directory, offender number #716116. Will be contacting the better business bureau for operating under a false license. Stay away!