Best Boiler Services in Saint Paul MN

Marc from Pipe Right Plumbing has assisted me twice with different plumbing issues. He is professional, responsive, and just an all around good guy. I HIGHLY recommend them - incredibly impressed with the company and Marc himself.

Legend Services installed a new Day & Night brand furnace in our home today.  Their service was thoroughly knowledgeable and professional from initial visit to assess the situation, to their estimate, and the actual installation.  They arrived on time, completed the work very neatly in just a few hours, and cleaned up spotlessly when they were done.  I would highly recommend this company for heating, A/C and plumbing work.  Truly one of the most professional service providers with whom I've worked in the 29 years that I've owned the home.  Thanks for an excellent job!

They installed a new boiler and water heater (one of those heated off the boiler) and did an awesome job.  I had 3 bids and these guys are the only ones who did an analysis and who recommended a boiler quite a bit smaller than what they were replacing.  It was installed last fall and did an amazing job keeping the house warm over the winter, and it did better than the old one with lots more BTUs.  

Their price was middle of the pack but they sold me on their effort and working with me to get it done how I wanted it.  Very friendly and excellent work.

And we also love the new water heater.

Third time I called for service, first time I was disappointed. No phone call or note upon arriving home, so I wasn't sure if anything had been done that day. Also, the scary pipe banging I called about is still there. Sounds like it is about to rip through my wood floors every time it happens... I will fix that myself.

Then three nights ago the drain setting in my sink - that I had them install - popped right off. Don't think that is supposed to happen... I will fix that myself, too. (Dramatic self-pitying sigh).

I received a direct mail piece from these guys about a sale on upgrading my HVAC equipment  a while back. I figured yeah, typical stuff. I decided to call them just to check it out since I knew my system was almost 20 years old.

As soon as I met with them, I knew this was not your typical scam or budget company. These guys know their stuff. Wound up having a full system replaced. They were simply amazing. Top notch crew, all of which couldn't help telling you how much they loved their job, and their attention to detail really showed.

Then I met Corey, the owner, and I knew where these guys got their work ethic. He was not happy until I was totally satisfied. Changes to the system from things I hadn't thought about were never a problem.  The yearly maintenance plan sounded expensive at the time but the argument about protecting the investment  was sound.  Now I'm glad I did.

Here I am 5 years later. The system still performs like it did on day 1. Their people do preventive maintenance  twice a year (they call you to schedule the free service .. no hoping you forget stuff). Any issue is immediately corrected. They have 24/7 service which I've  had to use once. They were fast and less grumpy about being called in the middle of the night than I was!

There are not enough good things to say about these people. May not be a cheap budget outfit, but you truly get even more than you pay for with them.

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

Outstanding!  Service, courtesy, promptness...,
Our a/c went out Saturday 26th!   my husband called around, found Metro...,  the rest is history

Miguel  our tech. That came out , is a WONDERFUL young man . Knowledgeable, polite- HONEST!  Excellent service!

We bought an 85-year-old house and that means one thing - galvanized pipes.  Otherwise known as swiss cheese, aka, going to leak and burst whenever I feel like it, aka, go ahead you cheapo and roll the dice and not replace me.

I know a plumber back east and he told get rid of the galvi ASAP.  Um, ok.  So I called a few plumbers.  Some were really cheap, like do the math and you wonder it takes X days and Y material, how do you stay in business?  Another big shop in town was very expensive and seemed like they were adding little things here and there to the estimate.

Erickson's guy, Mike, was very nice and was thorough and was clear on not needing things that the other high-priced shop proposed.  He explained the residential codes to me and why I did not need certain things.  He did preface that this was not going to be cheap.  He walked through all the things that needed to be done and how long it took and I realized that this was going to take several days of someone working all day and knocking out walls and ceilings. This was a big project.

Their estimate was expensive, but still about 15% lower than one of the other big guys in town.  But, I got a good feeling about them.  So I gave Erickson the work.

They came in an installed pex and ripped out all the galvanized across 3 floors of my house.  They did an excellent job and would not hesitate having them back in the future.

I am not one to write reviews of businesses, negative or not, but in this case, I feel I must. During a polar vortex in Minnesota, when the temperatures dipped to -29 Fahrenheit, our steam boiler unfortunately failed. McQuillian Bros. came to our house, assessed the situation, and gave us an initial estimate of $60 K (!!!) to replace the boiler, which we were forced to agree to as the temperatures inside the home were already dipping below freezing. This was later lowered to $50 K, which we are still paying. In other words, they had us over a barrel. We had either to sign a contract to pay them this exorbitant amount or risk the pipes freezing and compromising the entire house. In talking with other HVAC professionals, we learned what we had already suspected, that this was price-gouging and (really) a form of extortion. Subsequently, our insurance agency also confirmed our suspicions. When asking McQuillan for the documentation we needed for the insurance company, McQuillan refused to provide detailed receipts for the work, and would not verify what they paid for the boiler they claimed to ship in from Pennsylvania, as well as for other parts. STAY AWAY FROM MCQUILLAN! We feel cheated.

We had contacted last night for emergency service as we had no heat. We talked to dispatch who talked to the tech and stated he couldnt guarantee that he had the part available but had something that may work. Dispatch stated we could have someone out first thing in the AM between 8-10 with the part. She explained to turn on our faucets and advised if we had any heaters to run to assure nothing would happen tonight until AM.We contacted office at 9:15AM to check status and we were then told the appointment was set between 10-2?? We then told them about our convo last night and was transferred to ztephanie who reached out to tech and was going to call back.. NO CALL. We called back at 9:45 spoke to gal who said that someone was to have called us back 20min ago to update status but since we didnt receive the call gal stated that the tech is on an emergency call and we were the next appointment. 10:45 no service tech called back spoke with Manager Kristi who couldnt tell us how many more appointments were before us and stated that she is unsure of why we were told we would be first appointment in the AM. 11:20 we cancelled our appointment as the attitude and lack of communication that we were given implied that we would be getting nicked and dime for following up on an appointment. I never experienced such horrible customer service and I would never suggest this company.

Fast, friendly, and fair pricing! The guy was very knowledgeable and explained everything to me. My condo building will be using them again!

I bought a new house and they've had 3 technicians come over for free to make sure everything was good and they were very friendly and efficient and I've had no problems with service. Jeremy and Drew were great to deal with! A+++

It's pretty rare that I give a one star review.

We just moved into a new house with an older thermostat. We wanted to replace it with our Nest thermostat, which we've had and used in many homes. My husband was unable to install because we needed to do some re-wiring. Per Nest website, this company is a recommended installer.

I called them up and spoke with Michelle. I told her what I needed and also, we would like to do a HVAC maintenance plan. She proceeded to go through the plans, also going into great detail about an electrical plan and a plumbing plan (neither of which I was interested in). It was a pretty long pitch. She said she'd email me all of the details so I can choose my plan.

Back to the Nest install...I explained we only had 4 wires and needed 5. I even pulled the current thermostat off the wall and we discussed what I saw. She said it was a $110 service fee plus $79 install fee. I agreed and we scheduled the appointment for today (7/5/19) between 12-5.

At 7:45 am, I get a call that Brian is on his way. Huh? I am 100% positive my appointment was 12-5, because I have small children and avoid early appointments as much as possible. So not a good start.

Brian shows up, introduces himself and immediately tells me one of our outside lights was broken and he could fix it while he was here. Then he went into a pitch about all of the things he can fix and install; redoing our recessed lighting etc. I just want my Nest installed. So he went down to the basement to checkout the furnace and electrical panel.

He explains we need to add a wire. He tells us we can buy one ourselves to save money. He does have one in his truck though. But for some reason, he was unable to install the Nest today. I tell him I'm confused because that was the reason for the appointment: install the Nest. He goes back to the fact we need another wire. I explain that I know that, I told Michelle that when I called to make the appointment. Brian stated no, this was an appointment for the estimate. What?! Oh, and that will be $110. Plus another service fee for when he comes back to do the actual install.

He should have been aware of what was needed for the install, as I explained when I first called. He had the wires in his truck. But he can't install. What a scam. We argue out the $110. I agreed Michelle told me about it, but I thought the service fee covered a provided service, not an estimate. I've never paid someone to give me an estimate.

He continued his sales pitch as he was walking out.

Yeah, I will not be calling them again. They're more interested in how much money they can scam you out of, than providing the customer with honest, reliable service.

I'm giving 2 stars because the technician seemed like a good guy and did the repair well, but it seems very overpriced and I have no idea what the price included.

Had my boiler go out, schedule an appt. with Genz-Ryan to repair it (on a Mon afternoon). The technician diagnosed the problem as a faulty Vent Damper, then gave me different prices for various service levels ranging from $914 (for fixing the vent damper only, around $1500 for the vent damper and ignition control, another option for $3500 ish which also included flushing the system water..there may have been a few more higher priced options. When the service levels were reviewed, there was no explanation or breakdown of how they arrived at each price. I chose the cheapest option, which was $914. The repair was made and heat was working again. Later that day, I was trying to figure why the price was so much ( I was only shown an electronic bill on the technician's tablet).  I called Genz-Ryan to get a copy of the receipt. When I got the invoice it didn't have any details about the work done, just a sub-total of $914.57 for 1.00 qty of Heat Control System Renovation and 1.0 qty of Genz Ryan Can't Write a Check Peace of Mind Warranty in Years  and $0.00 for tax. I asked if they could provide more details like parts and labor, but was told they don't break things out that way, instead its based on the service performed.

Since they wouldn't provide more details, I looked up the cost of the new part that was installed (a Field Control GVD-5 Vent Damper) and found it ranged from $112-117 online. For labor, the technician was at my house for 2 - 2.5 hrs max, which included diagnosing the problem, discussion of the various service options, ordering and waiting for the new part to be delivered (waited about 30 mins for another guy to bring the new part to my house, then he left) and the actual repair which I'd estimate was about 1 hr. From what I could tell the repair involved disconnecting a few wires and unscrewing the old Vent Damper, then screwing in the new one and reconnecting the wires. Even if I use the generous estimate 2.5 hours of labor, that would be around $320/hr for labor which seems really high.

I haven't used a HVAC repair service prior to this, but pretty sure you can find someone else to do the same work for much cheaper.

I called to find out why they never came out like they promised after getting my furnace and A/C put in. They said they would come out in the Spring to check on things. That never happened. They said they would contact me. It never happened. I can't recommend them as they will not come out even after I called them years later to make good on their promise. The lady I talked to said they came out and they never did. No proof of any kind. Now they say it's too late. Wow!

Don't bother.  They won't return your call, won't write down your information, and can't fix what they _do_ work on.  The wife runs the office, and simply oversees a vast stack of paper work, all hand written, with no organization.  I gave them my cell phone number, and they lost it several times, so they call the landline, and expect you to be home.  But they won't leave messages on your machine!

Technician was very polite, however the business model they use is extremely deceptive and more of a sales pitch than a company looking to fix your problem.  I explained the problem, and without even looking at the circuit box, or any of the house, told me it was a level 3 diagnostic and wanted $589 to go any further.  I believe their techs are highly trained and probably know what they are doing, but it was the sales pitch without looking at a single thing that turned me off.  I had no problem paying their 79 charge to come to the house, but maybe 5 minutes of their time to look at something, vs 5 minutes of time going over their play book.  I called another company, they came out, charged nothing to take a look at it.  Funny thing was,,,  it was just a circuit breaker that tripped that I did not see.   2nd company smiled, we both laughed, and he didn't charge me a dime.  Reason I am writing this review, because I wrote a review on Google, a rep from Service Today called me to talk about it.  She didn't want to listen, but she did want to argue with me.  My advice, when you get a bad review,  listen to what your customer has to say, take the advice back to the company, but don't ever argue with them, tell them you know more than they do, and for Pete's sake,  make sure you call them by the right name.