Best Kitchen Remodeling in Saint Louis MO
Tom did a great job on a busted pipe at my residence. He was professional, yet friendly. He explained what he was going to do before he did, without being condescending.
Obviously, a busted water pipe requires a quick response and despite a full schedule, he managed get there within a reasonable amount of time.
Anita was very personable on the phone and very sympathetic to my plight. Reasonable priced! Highly recommend!!
Obviously, a busted water pipe requires a quick response and despite a full schedule, he managed get there within a reasonable amount of time.
Anita was very personable on the phone and very sympathetic to my plight. Reasonable priced! Highly recommend!!
Saint Louis, MO
10/23/15 Well, the plumber left here a couple of hours ago and I am actually quite pleased. The sewer pipe of my main floor toilet was leaking into the bathroom below it in the basement. Had this issue last December and the plumber that came out from Performance Plumbing back then replaced a section of the old, corroded copper drain pipe with PVC pipe. He did a good job and solved the problem but I wasn't exactly happy to have an issue again, only about 10 months later. But I also knew the remainder of the sewer pipe was not in best shape and the leak was beyond the previously repaired section. I figured a big expense was coming to replace the entire pipe all the way to the main stack on one end and to the toilet at the other, but I wanted it done to avoid future problems.
I thought the earlier replacement of the section of sewer pipe only had their basic 90 day warranty from the papers I had. Well, the guy today from Performance was very honest and told me it should have been written up as a 1 year guarantee. He did ALL the repair work to replace the drain pipe for free! My only charge was for something else I wanted done while he was here, so both me and my bank account are VERY happy. He also had everything needed for both the repair and my other job on the truck, so I didn't have to schedule another appointment to have the work done another day.
The guy today, Mark, was friendly, professional and did a great job. He even did a couple of minor extras he could have charged for on the other work I had him do, I'm guessing because of the 1st repair not lasting as long as he felt it should have. If anyone in the St. Charles county area needs a plumber, I would highly recommend Performance Plumbing in Wentzville, their great service and honesty made a huge difference to me today...
I thought the earlier replacement of the section of sewer pipe only had their basic 90 day warranty from the papers I had. Well, the guy today from Performance was very honest and told me it should have been written up as a 1 year guarantee. He did ALL the repair work to replace the drain pipe for free! My only charge was for something else I wanted done while he was here, so both me and my bank account are VERY happy. He also had everything needed for both the repair and my other job on the truck, so I didn't have to schedule another appointment to have the work done another day.
The guy today, Mark, was friendly, professional and did a great job. He even did a couple of minor extras he could have charged for on the other work I had him do, I'm guessing because of the 1st repair not lasting as long as he felt it should have. If anyone in the St. Charles county area needs a plumber, I would highly recommend Performance Plumbing in Wentzville, their great service and honesty made a huge difference to me today...
1104 S Callahan Rd, Wentzville, MO 63385
Beware! Do not use this company, Castle AV Media Solutions or the owner, Thomas Costello. The business also uses the names Castle Remodeling and Castle Remodeling Solutions. This company is a rip off. They are not reputable. The owner will harass you to pay before the work is completed. He did not complete the job we hired his company to do. The parts that they worked on he used cheap materials and the work was sloppy and rushed. He kept trying to get more money from us but wasn't making any progress on our project. The owner is quick to say breach of contract, to the person or company that has hired him but in essence he is the one that is breaching the contract. He will not apply for the proper permits and takes shortcuts. Do not do business with Thomas Costello or any of his companies.
Saint Louis, MO 63146
Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.
I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.
Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!
I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.
Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!
12012 Manchester Rd, St. Louis, MO 63131
These guys are expensive and charge by hour. $130 per hour. Plus they round up time to next 30 mins.
For replacing 2 outdoor faucets I was billed 475 bucks. Also tried to fix a leaky drain pipe with a cover but couldnt, and said it will still require fix, yet charged time for that as well. So you pay whether something is fixed or not.
We also had discussed estimate for 400. Apparently timer starts before even the price or problems are discussed so not that you get a heads up on that.
For replacing 2 outdoor faucets I was billed 475 bucks. Also tried to fix a leaky drain pipe with a cover but couldnt, and said it will still require fix, yet charged time for that as well. So you pay whether something is fixed or not.
We also had discussed estimate for 400. Apparently timer starts before even the price or problems are discussed so not that you get a heads up on that.
7244 Gravois Ave, St. Louis, MO 63116
Did a great job on installing a kitchen faucet several days ago. Said he would be here by 2pm today for a leaky pipe and never showed up or answered my texts. So i won't be using him again.
Saint Louis, MO