Best Appliance Repair in Saint Louis MO

You will not be disappointed. Requested a quote to have my toilet repaired, not only did he respond quickly to my request, but also scheduled an appointment for the next day to complete the repair, which was a Sunday. Upon arriving he was pleasant, professional and quick. And I didn't feel I was being taken advantage of with the price.  So far, so good and I definitely plan to use him for other future  household projects.

He was able to help us out with our bathroom vent.  My husband got stuck & we needed someone that could repair & get the job done. It worked out perfect! Fair price & good quality work!

McNeely & Son is truly a fantastic service. Last year on a holiday, my A/C stopped blowing cold air. Being an individual with no skills or knowledge in this line of work, I dialed multiple companies freaking out and they said, we don't do work on holidays or our holiday rate is 4x. I then found McNeely and Son. The gentleman who runs the organization picked up immediately, was able to diagnose the issue within 10 minutes of being there, and fixed my AC efficiently. He even took the time to check and make sure there wasn't any residual moisture in my duct work from condensation build up. As far as I'm concerned, they have my business for life. I will be putting in a general maintenance request in the next few weeks to check on my furnace.

Fred was great.  Cear communication and very prompt.  He worked around my schedule and completed the work quickly.  No complaints, great experience.

I usually only make the time to give positive reviews. I hate to make an exception for this but I'm still in shock with being told to go elsewhere since I'm not a premium member (even though I inquired and no one got back to me. I fortunately found much better service at a much better price and will be buying a whole new system with the company willing to make the small amount of effort to assist me.

The Chesterfield Service technician opened the drain too quickly when draining an old hot water heater and flooded the first floor unit below mine.  The flood resulted in $1,400 of damage, of which I had to pay the $1,000 deductible.  Chesterfield Service refuses to accept any responsibility, even though 2 other plumbing companies have said not testing the drain was irresponsible.  They have not responded to my BBB complaint.  I think they are not accepting responsibility for a simple mistake and leaving me with the $1,000 bill.  I am very disappointed.

Where to start... So for small jobs and inspections I think this company is great. But for larger projects there are some serious communication issues between the service rep that comes out for the initial inspection/pricing/contract signing and the technicians that show up to complete the job. This has caused multiple headaches and them having to come back to our house multiple times to properly complete the job. The current job that was just wrapped up yesterday (6/12/19) was originally started in September 2018 . . . Things we were told that would be done and that we were being quoted for were not completed as promised. Lack of detail (or really just finishing a job properly) is a huge issue. Upon completion of the work, I went into our crawl space to find it littered with the shoe covers that the technicians wear, Gatorade bottles, empty cans of pipe adhesive, as well as the old cast iron pipes that had not been removed. Of course these items were conveniently not shown in the pictures that they showed me of the completed work (which was shown to me after I was told to sign off on the work completed because they are unable to exit out of the contract to show the pictures). The mess that they left in the house was an issue as well. The toilets were put back on crooked and the bolts at the base of the toilet were left long and the caps for them were mysteriously missing. Also, they had to cut a hole in our laundry room floor to accommodate a new drain pipe for our washing machine, but left the old cast iron pipe in the wall open and didn't apply a seal around the pipe in the new hole.
Attention to detail and improved communication between the technicians/service reps/management would make a world of difference! Also, returning customer's calls would be a great place to start. It was embarrassing to have to get a third party involved before we were able to actually get this job completed and all issues resolved.
Long review short...use this company for inspections if need be, but take the big projects someplace else.