Best Water Heater Installation in Pittsburgh PA

We have used Scott Boyd plumbing ourselves and recommended them to my mother and our son for various jobs. Here's the first unique thing - they answer the phone!! Number 2 thing is this( wait for it) they actually show up when they say they will.. I know most of you will call bs on that, but it's 100% true!!  We have been stood up by various plumbers ( yeah you know who you are) so many times I still can't believe these guys show up!! And if they have the parts , they fix what needs fixed.  And what they charge is really reasonable. Nice people, decent prices,good work. And don't forget- they actually SHOW UP! So if you want a totally new experience- give these guys a call.

We had Fady come by to make some repairs and we were so impressed by his professionalism, respect, and work. He showed up with a mask covering his face and booties in his shoes before I even answered the door. What a really nice man, too. Highly recommend, all around great experience.

I called Bill Brown because the main toilet in my home was leaking into my kitchen.  My initial appointment was for a Wednesday around lunchtime.  I called him at 3:00 to confirm he was still planning to come that day.  I understand that plumbers get busy and jobs can become larger than they initially thought, however; I was provided no communication to confirm that the appointment was going to take place as scheduled - I had taken the day off of work for this appointment.  He said he was coming once he finished the job and would call and let me know when he was on his way.  He finally came at 5:30 (with no call), spent 15 minutes in my house, and couldn't fix the issue, so we scheduled an appointment for the next Friday, between 8-9 am.  I called him at 10:00 only to be advised that his truck had broken the day before and he wasn't sure if he could come out that day.  Again, I had taken a day off of work, and we are now 2 weeks without a working bathroom upstairs.  I was able to contact Roto-Rooter Friday morning and they sent someone that afternoon and he was able to fix the problem within 40 minutes.  

TL; DR - don't hire him.  Hire Roto-Rooter instead.  Same day appointment and fix.

I called Brett since I had no running water in my house due to a leak. He wasn't available to come out that day due to being fully booked but he gave me advice on how to temporally resolve my issue. He even gave out his personal cell and said to send him photos of anything that I'm stuck on and he would walk me through it. That's unheard of since most people want paid for their time! I will be using Brett's Plumbing in the future!

I have hired Petrack Plumbing several times. Here are summaries:

Appointment #1: The plumbers removed an old utility sink and installed a new utility sink in my laundry room, removed a 1970s-style wet bar in my living room and capped its pipes, and snaked a gutter pipe outside. Afterward, my new sink and pipes worked great.

Appointment #2: The plumber used a camera to determine why my gutter drain pipes were not draining properly. He determined that a dry well/pit in my yard was full and needed to be replaced.

Appointment #3: A different company had installed a new washer and dryer in my laundry room, and they caused a gas leak and did not level the washer and dryer. Petrack Plumbing arrived at my house in less than one hour. The plumbers reassembled my gas pipe, and they leveled my washer and dryer. Then they charged me $0!

Appointment #4: Petrack Plumbing flushed the pipes from my gutter downspouts to my dry well/pit (*different* downspouts, pipes, and dry well than months earlier). They said that my gutters and downspouts are probably clogged and that my dry well might be full as well, but my dry well does not need to be replaced because it can overflow down the hillside.

Then Petrack Plumbing replaced a leaking copper pipe in my basement. The pipe had a pinhole, so the plumber replaced that section of pipe with new copper pipe. They said that the other copper pipes in my house are the thicker-wall Type L pipe, so they should last for more decades.

Appointment #5: My hot water heater and expansion tank were about a decade old and probably nearing the end of their lifespan, so I hired Petrack Plumbing to install a new water heater and expansion tank. Two plumbers arrived 1.5 hours early, but they did call in advance for our consent. They spent 2.5 hours doing the installation. At the end, they explained to my husband and me what the different parts do. The plumbers had noticed that the old expansion tank and pipes were connected to the hot water rather than the cold water, so they installed the new tank and pipes in the correct location. This extra work cost a little extra money, but the final price was still a couple hundred dollars less than another company's estimate.

These guys were fantastic. Very friendly, professional. We had a plumbing emergency, they responded very quickly to the call. Came out the next day and fixed the issue. The price was great, and the job was done really well.

I wanted to let the public know that Joe is a TRULY HONEST MAN! He took the time to explain to me what the job should actually cost. He told me to make sure I got lots of quotes, and to ask for estimates for worst case scenarios. No wonder he is booked solid for 2.5 months out. If I would have known we would need a plumber, I would have had him pencil me in months ago, lol. Please make sure you contact Marshall Plumbing first and you will see that his quote will be the best, with excellent customer service, and a job done right! He was recommended to me by other extremely satisfied customers. He is licensed in PA, WV, and OH.

The service here is impeccable.  Not only is the service fast and efficient but the friendliness  is what sets this business in a class of its own. Their response time was fast after leaving a message on their voice mail, which I would recommend over filling out an online form. Nothing beats picking up the phone. Matt's response from my call was quick, and diverted a service as promised. I will never refer any other plumber to anyone other than Brown's Plumbing. You won't regret it!

Michael was just out at my house to service my furnace. He could not have been nicer and more professional. I am not very savvy when it comes to furnaces but he answered a few questions I had. Could not recommend this company enough.

DO not use this company for gas lines if you value your family/ home!!!  Mike came in and moved gas lines and DID NOT cap one of the gas lines. The gas got accidentally turned on,  I got sick because the gas and could have lost my life / home. He also, didn't light the water heater. So my husband that is 71 and just had bypass Surgery had to light it, laying on th basement floor.
Mike came back to fix the problems and  being in my 60 he made me feel uncomfortable/ uneasy . He blamed me for the gas leak!!  He was not to blame for not capping it, because it had a flared end. After that I didn't want him in my home, so i didn't tell him of the other problems.
Melissa  Mcnabb told me they don't use used parts, but a week later told my husband that they do. I paid top dollar expecting new part. Not my old parts and used parts, plus for the work to have been done correctly, and not having  to fear for my life and home.
They don't  stand behind there guarantee that states; That if a plumber is disrespectful in your home and you are not 100% Satisfied with their  service you will not have to pay for the service. They only paid us  $100 for a $627 bill. I guess that this is all they value this potential disaster at, even though it was their plumber's Incompetence that caused this. We were told because they did work that's what we got back. Mike worked a total of  2 hours 25 minutes. Material, with a 3 times mark up was about $90. Will never recommend this company

I had been considering replacing the water heater in my home for several months, as it was almost 27 years old. It was working fine, but probably wouldn't have lasted much longer. So I called Mr Waterheater. We discussed the options. Even though my household is only me and my wife, they recommended a 50 gallon tank over a 40. One reason to seek out a professional is that you pay for expertise and knowledge that you yourself do not posses. I am not a water heater or water specialist, so I relied on them to guide me in my purchase. I opted for the best tank with the longest warranty. I didn't want to cheap out on this purchase.
   They scheduled the installation for the next day and called when the techs were on the way. So far so good. The techs arrived and i showed them the installation site and access door to my basement. I was working from home that day so i went back to work. I asked the tech if he saw any issues with my well, plumbing or install. He said no it's a pretty straightforward job.  It took them a few hours to do the job, but when finishing up he discovered a very large dent in the bottom of the new tank. He had to call and have another tank brought to my house and then reinstall an undamaged tank. While inconvenient, as I had no water for most of the day, The installer was profession, courteous and apologetic, so I wasn't upset.
   This is where things went off the rails. Several days later i began to notice a foul odor in my hot water, especially in the shower. A rotten egg smell. I had never had that before, and have lived in this house for 27 years. I thought it might just be because the new tank had break in (again, i am not an expert here, that's why i hire professionals). It actually got worse so i called Mr Waterheater and complained. Their response was my well was reacting to the anodes in the water heater and creating the smell. He said that happens with well water and the way to fix it is replace the anodes with a different type.
    Here is my issue with Mr Waterheater. This was NEVER mentioned when i ordered the unit and it was never mentioned during the installation, even though it was clear i had a well. Had the professionals i hired told me of this possibility, i would have had them put the different rods in right then. But not a word. So now, I need work on my new water heater and was quoted $350-$400! I asked for some consideration, perhaps split it 50-50. He wasn't real receptive but said he would see how the job went. At that point I didn't have much choice, the water smelled horrible, and I didn't want to risk voiding my warranty by having someone else work on my brand new water heater.
   So the techs came the next day. They were professional and courteous. They installed the new rods. They presented me with a bill for $375. So much for 50-50 or a consideration.
  My biggest complaint was having to pay $375 additional when the problem could have been prevented from the beginning. Why was I  never even given the option of the different rods?
  I gave them 2 stars instead of 1 because they were quick to respond and the techs were professional and courteous. But having to shell out the additional $375 after spending $1300 the month before hurt, especially since it could have been prevented. Then not even offering a compromise on the price to make the water heater right is the reason for this review.

Robert showed up when  he said he would,  the work was completed in a timely manner and at a fare price. These guys are the real deal. I would highly recommend them.  Thanks Robert

I have a new furnace/air conditioner as of today, all successfully installed by Paul and Jeremy.
They were on time, polite, and professional and are employees of Restano, not sub-contractors, which is of huge importance to me.
The end price matched my on site estimate from an earlier visit by Perry and total elapsed time was under 6 hours.
They showed me how to work the new wifi programmable thermostat, showed me changes to the furnace setup, how to change the filter, where new holes were drilled to the outside and new water drainage.
They will come back in the Spring to check the air conditioner installed to ensure it is set up properly.
And, they cleaned up everything afterwards.
Happy and pleased.

Did really good work for a good price however I found a chip in the sink but I didn't find it until after the glass shower door were installed by a different company so I didn't know where it came from so I told him that I knew Lowe's would exchange the sink for free and it was free but he charged me 680.00 dollars to install the whole vanity,sink and faucet and he charged me 326.00 dollars just to swap the sink out and the sink was free get a price before he does the work!!! 33

no recommendation from me.  I was charged $240 hr for a snake on my downspouts.  The time starts from the time they leave their business till they get back.  Is this normal?  I did not ask the price up front but really at this price it should be disclosed.  I told them before they got here what was needed and yes I did not say how much is it to do that.  When I questioned this charge I was told well  you didn't ask and many times when we do this job we break things and nothing was broken at my house but it is added into the cost for everyone.  I am totally dismayed with this company and fine it awful,

Selling a house, and the day before the closing PWSA says we need a dye test (pgh2o.com/dye-testing) before the sale can go through.

My real estate agent spent her afternoon calling around trying to find a plumber who could conduct the test on short notice. After making a dozen calls, she spoke with Eric from Fagnelli Plumbing.

Eric came through for us! He was able to perform the test on very short notice, and got us what we needed to satisfy PWSA. If it weren't for Eric at Fagnelli Plumbing, we'd have had to delay closing until after the holiday.

Not only was the contractor deceptive in his practices (seizing back the written quote when he decided to arbitrarily increase the price by more than 50%), he also overcharged for the work by a factor of 10.  If I could give ZERO stars I would.   Read Tina B.'s review.  Use anyone else.