Mr Waterheater

Had Mr. water heater out to fix a pilot light that keeps going out. The tech and what seemed like his child were extremely awkward and wouldnt speak unless to mumble to himself. Did not tell me what they were doing and then called me out to the vehicle to sign and then left. Were clearly eager to be done. A few hours later, no water coming out of the hot at all, they didnt turn it back on. I am not plumbing savy. Thankfully the second tech was very helpful and talked me through turning it back on.

24 hour service! I love the fact that I was comfortable in my home while they were her took only an hour and Matthew and Ray were the greatest guys ever! They explained everything so I could understand no pressure to buy upgrades just explained that it was available. I love repair guys like this!!

Our hot water tank started leaking on Friday. We called our heating/ air conditioning company who would replace it for $1200. We tried a former heating /air conditioning company who put our last tank in 13 years ago.
They wanted to come to our house and would quote us a price here. I spoke to mgr and I insisted  on a price first. They quoted me at $2200. I called a plumber we had used and he recommended Mr. water heater. We called and were quoted a price installed for just over $800 for a gas heater with 12 year warranty. They came first thing the next morning and were very professional. Took the old tank away, changed some fittings and moved the expansion tank. We were very happy using them and believe they offered the best price.p and great service.

Our hot water heater began leaking on a Saturday night during covid 19.  We called around 11pm and a team was there to replace it the next morning at 10am.  We felt very safe! They called and came through our garage , wore masks and gloves and we simply left our credit card. They called us via cell phone while we stayed in another floor of our home. They explained what was wrong and within the hour replaced the entire heater and were gone no contact.  Good pricing for a weekend call and total replacement. Highly recommend

I decided to finally get some water heater repairs done last week and reached out to Mr Waterheater after seeing some of their ads. I had low expectations based on recent experiences with some area plumbers, but I was blown away by how professional, prompt, AND affordable Mr Waterheater was. I called to inquire about services and was offered an appointment that same day. The quote I was given on the call ended up being completely accurate, and I paid towards the lower end of what they had quoted. The technicians were polite and completed the work quickly and efficiently. I will absolutely call Mr Waterheater again if I need future work.

When I bought my house, one of the scariest things on the inspection was that my water heater was beyond life expectancy. For the past 5 years, I have been dreading the eventuality of a costly and traumatic replacement.  As it turns out, I had nothing to worry about.  Not only were they competitively priced, but they were also quick, and upfront about everything.  The person who answered the phone priced out the job based on the specific model tank I would need, and then explained exactly how the replacement would go down. From the time I called to the time the job was done, less than 4 hours had passed. Hands down the best experience I've had with anyone working on my home.

Sorry I have to give a star at all. Drained the old tank all over our basement floor. Soaked the floor and carpet which now must be removed. My wife asked them to use a hose to drain the old tank .... they did not listen. They did however move my washer.....left it off balance...left it dirty since they used it as a tool bench...and were also rude to my wife.

I called John who said he would have a restoration company contact me to at least get rid of the old carpet. When they called....they wanted to charge us for such a privilege.  

Im truly sorry I ever contacted them. A higher price and a few days of cold sjowers would have been worth it over dealing with this.

I had been considering replacing the water heater in my home for several months, as it was almost 27 years old. It was working fine, but probably wouldn't have lasted much longer. So I called Mr Waterheater. We discussed the options. Even though my household is only me and my wife, they recommended a 50 gallon tank over a 40. One reason to seek out a professional is that you pay for expertise and knowledge that you yourself do not posses. I am not a water heater or water specialist, so I relied on them to guide me in my purchase. I opted for the best tank with the longest warranty. I didn't want to cheap out on this purchase.
   They scheduled the installation for the next day and called when the techs were on the way. So far so good. The techs arrived and i showed them the installation site and access door to my basement. I was working from home that day so i went back to work. I asked the tech if he saw any issues with my well, plumbing or install. He said no it's a pretty straightforward job.  It took them a few hours to do the job, but when finishing up he discovered a very large dent in the bottom of the new tank. He had to call and have another tank brought to my house and then reinstall an undamaged tank. While inconvenient, as I had no water for most of the day, The installer was profession, courteous and apologetic, so I wasn't upset.
   This is where things went off the rails. Several days later i began to notice a foul odor in my hot water, especially in the shower. A rotten egg smell. I had never had that before, and have lived in this house for 27 years. I thought it might just be because the new tank had break in (again, i am not an expert here, that's why i hire professionals). It actually got worse so i called Mr Waterheater and complained. Their response was my well was reacting to the anodes in the water heater and creating the smell. He said that happens with well water and the way to fix it is replace the anodes with a different type.
    Here is my issue with Mr Waterheater. This was NEVER mentioned when i ordered the unit and it was never mentioned during the installation, even though it was clear i had a well. Had the professionals i hired told me of this possibility, i would have had them put the different rods in right then. But not a word. So now, I need work on my new water heater and was quoted $350-$400! I asked for some consideration, perhaps split it 50-50. He wasn't real receptive but said he would see how the job went. At that point I didn't have much choice, the water smelled horrible, and I didn't want to risk voiding my warranty by having someone else work on my brand new water heater.
   So the techs came the next day. They were professional and courteous. They installed the new rods. They presented me with a bill for $375. So much for 50-50 or a consideration.
  My biggest complaint was having to pay $375 additional when the problem could have been prevented from the beginning. Why was I  never even given the option of the different rods?
  I gave them 2 stars instead of 1 because they were quick to respond and the techs were professional and courteous. But having to shell out the additional $375 after spending $1300 the month before hurt, especially since it could have been prevented. Then not even offering a compromise on the price to make the water heater right is the reason for this review.

Our hot water heater was starting to go. It was running out of hot water within 10 minutes.  I called Mr. Waterheater on Monday, took some pictures of the old unit and the space between it and the furnace and sent it to them over text. They looked at the pictures and gave me a quote over the phone. Next day they had their techs come out early in the morning and replaced it. Quick, easy, efficient, and a fair price. The price was spot on. They had listed a couple of extras if they needed to adjust the vent, but they didn't have to and gave me the lower quoted price. I can't say enough about how good their service is!

Waterhester went on weekend. Called mr Waterhester Monday morning when they opened at 8AM they said they would be out the same day about 1 to 3. They called back and said would be able to get someone out around 930. And that's when they got here  2 men and looked it over gave me what I thought was a fair price and finished In under 2 hrs.  Did the job cleaned up after them and was gone.  Couldn't recommend a company more than them

I had a new hot water tank installed by Mr. Water Heater.  One month later we had a pipe leak on the pipe they installed.  They came and repaired but blamed us for putting pin holes in the pipe.  Who would do that??? Anyhow they did repair  it with no additional charge.  One year later, same spot on pipe broke and now we have a big leak.  It's Sunday and they want $150 for Sunday $75 service fee and $35 per hour labor.  We explained that it is the same problem they said they fixed 13 months ago and could they waive the $150.  Nope they would not and they also reminded me that they had a record that we made pin holes in our pipe...hahah.  Like I said, who and why would someone do that.  We chose to forget about them and explore another plumber available on a Sunday.  I recommend you call Roto Rooter for your plumbing.  The plumber was exceptional and informative.  He took one look at the leak and said someone basically put a temporary fitting on your pipe and it is lucky to have held for as long as it did. They also did the job for less than what Mr Water Heater quoted us. Mr. Water Heater was wrong and refused to accept responsibility.

I was living in DC and my tenants in Pittsburgh called me in a panic because the hot water heater broke.  I called Mr. Waterheater that afternoon and the next day, they came out and installed a new one. I was able to make all of the arrangements (appointment time, payment, etc.) over the phone and my tenants reported that the technician was v. professional.

About 6 or 7 years later, I'm back in DC...and the water heater broke (yes, I'm back in Pittsburgh and for the sake of my water heater reliability, won't be moving there any time soon).  Mr. Waterheater honored the warranty, the only downside was a $100 service fee, but it was cheaper than a new tank.  

The only negative was that in both cases, the technician did not haul away the old tank.  It would have been nice to have that done, but certainly a minor thing, since my tenants were able to take the tank to the curb where it got picked up the next time we have trash collection.

Liked that I was able actually able to speak with a person when I called late night, and could schedule an appointment for the next morning.  The tech was professional  and since it was only the themocoupler that went, he didn't try to up sell me to a new tank.

The only thing I didn't like was the automatic $80 charge for them show up.  Otherwise the prices were reasonable.

I found my 12 year old water heater leaking water (thankfully into a floor drain). Water was pouring out rapidly. I called Mr. Waterheater at 11:00AM and by 3:00PM the same day I had a new hot water heater installed. They were seriously at my house less than 2 hours after I called. They removed the old heater and cleaned up everything.  They were also $300 less than the first place I called. Great job team!

I contacted Mr Waterheater on a Sat., as my tank was leaking.  They came early Monday, as promised.  The installers were  very professional and did an excellent job.  My complaint is with the price I was quoted.  The quote was for $700.  No mention was made of any additional fees.  The bill was an additional $90, $30 of which I ok'ed to move the expansion tank.  There was a $10 removal fee, which I was not told about & an additional $50 fee because I had a water softener.  When I called to question the price, I was told the quote was between $700-$750.  It was not.  When I originally mentioned the water softener, I was told it would be no problem.  These were, pure and simple, add on fees because they knew they could do it.  I'm not a complainer, but feel I was taken advantage of.  If they insist on the other quote, I would challenge them to replay the call, as most companies record their calls today.

Very knowledgeable and responsive service.  Staff is friendly and prices seemed fair.   Would highly recommend.

Quick friendly service at an affordable price. The entire installation took less than an hour. Definitely recommend Mr. Waterheater to anyone looking for a new water heater!

We purchased our original waterheater from this company with a 12 year warranty.  They said they do not have a franchise in our area anymore.  When I brought up the warranty they agreed to come and replace it with an expected labor charge.  They charged me almost $600 for the labor for at most 1 hour of work.  Talk about gouging your customer.  I could buy a new water for that price.  The labor should have been half that at most.

I would not recommend them.

Found the tank leaking Friday night. Called as soon as they opened at 8 the next morning. Scott answer immediately, asked a few questions and set up an appointment on Saturday afternoon. Nick installed the new tank under two hours. Very professional and knowledgeable. Put tarps down to protect the finished basement and did a quick walkthrough after the install.

Excellent service. Very good prices. Quality install. Called at 8 AM and was installed by noon. Really no need to shop around.

We were having some issues with our water tank leaking, so we called Mr Waterheater. They returned our call immediately and sent out a technician as soon as we were available to have them come. The service on site was extremely friendly and quick. They walked me through what was causing our issue and even gave me the option to fix it myself or shop around if I wanted without any pressure. I opted to have them replace the necessary parts and the technicians did a great job. 100% would recommend them and will be working with them again if needed.

This water heater is under warranty for tank and parts, Once the technician arrives Please have them call 800-432-8373. If the unit is non repairable with parts the tank can be returned to the local Home Depot for a warranty replacement.


Thank you,

Laura Thompson

Mr Water Heater replaced the tank before I received your email, they also took the tank with them.  I called the #s in this email and the person I talked to said the company needs the tank back. That's fine and all, they still have the tank. If I get the tank and take it back to Home Depot will I get reimburse for the tank I bought from Mr Water or a partial one? If not Im out almost 2 grand, $1200 for the first tank that Roto Rooter put in. Plus I found out on 6/26/2019 when they put it in on 5/2016 the labor warranty expired the month before 4/2016, so how good was the tank they gave me to begin with!? then $680 for the second tank Mr Water put in on 6/2019 even tho the first tank was under warranty but at that time I did not know this. Also according to the Rooter tech I talked to he informed me that my Rheem warranty was for parts only, not a tank, then quoted another $1200 to replace that tank. It was Mr Water that looked up the warranty for me and told me about the out of date labor warranty, so what I want to know did he know the tank itself was still under warranty? Does any of these business's know what they are doing? Or maybe they just like taking advantage of people. The person I talked to from Rheem said that he understood why I was upset, because the process Rheem has set up for warranties and returns is not clear, he also said there is no direction on the tanks on how to proceed when something happens to a tank, just a phone number. I am a single mother of 3 working part time trying to stay above water.

Purchased a new water heater from them in 2010 with a 6 year warranty for $699.00. It let go last night. They came today to replace defective water heater under warranty. Was told I needed a new expansion tank and pressure regulator as well. Total cost for labor and parts was $605.00. This is your idea of a warranty? Not a happy camper.

Great response time and I appreciated the professional way they respected my home when they came to replace my waterheater

Just had my new water heater installed. As in the ink is not even dry. They stayed at the price I was quoted over the phone and website. Yes I could have gotten it cheaper if my hubby installed it but he is out of town for work. They come within the time frame they said and the man was friendly and fast.