Best Sewage Cleanup in Pittsburgh PA

We recently purchased a new home and have only been living in it for a week. One of our toilets clogged up in the late afternoon so we called Roto-Rooter. At first they were going to send someone in the morning, but they were able to send a service technician the same evening which was awesome! We received a phone call that the technician was slightly behind, but he was still going to come. A short time later, we received another call from the technician informing us that he was on his way. He showed up around 9pm and was very friendly right from the start! We told him about the issue and he immediately went to work, making sure that he put booties on his shoes so he would not track any dirt into our home. He explained everything that he was doing in detail, cleared up the problem quickly and put the toilet back together. Before he left, he let us know that it was not a major issue to be concerned with, but we could easily receive more services if we wanted things checked out more thoroughly for peace of mind. Our service technician's name was David Paul and he was extremely courteous and professional. We are completely satisfied with the experience from start to finish and I would highly recommend using Rot-Rooter!

TERRIBLE - ALL THE WAY AROUND. I would select a negative rating if that was a choice.
The drain in my backyard was flooding. I have 2 large dogs that bark when the wind blows. The technician said he knocked (lie #1) and that he sat outside on my steps for over an hour (who has time to do that???)
He snaked the drain and it got stuck. He tried with everything he had in him to pull it out. It took another good 30 minutes to free the snake.
That evening I proceeded to my basement, and much to my dismay....the sludge from the drain in the yard was suddenly in my basement with a hole in the wall.
I called back and was told that 2 technicians would be out before the end of the night to run a camera down the drain. The original tech came back and told me to wait until it dries to clean it up - WHAT?!?!? Needless to say..the other 2 never showed up either. The tech said he was off duty but was curious to see what happened.
Next day (now 3 days after initial incident) was Sunday, we were told that a SUPERVISOR was coming out by the end of the evening. Guess who came? NOBODY!
Monday - we were told that someone would call us (after 1pm) to tell us what time he would be there. They were at the door at 7:30am and my son had to leave for work, so tech could not stay - told us to call when someone would be home and he would be back. I called at 5:15pm and was told that someone was in route to my place. That is a complete contradiction to what I was told earlier, however I was close enough to home that I could get there quickly.
Waited till midnight. Not only did they not show, they didn't call either.
DO NOT EVER USE THIS COMPANY! I WILL LEAVE A NEGATIVE REVIEW ON THEM ANYTIME I CAN - it is UNACCEPTABLE and UNPROFESSIONAL

Our basement  was flooded and called them, they are very responsive and came over the same day. They determined the clog in the drain outside of the house and charged me 400 to unclog it. They told me for 400 dollars (which is quite a lot) I get a follow up camera inspection for more information of the drain. But they never came back. After almost half a year, I called them again and they promised to come in a week, then they didn't come again.  I got clogged again in another property, I called Bacon's drain cleaning and they charged me 200 and also fixed it in the same day.