Roto-Rooter Plumbing & Water Cleanup

We recently purchased a new home and have only been living in it for a week. One of our toilets clogged up in the late afternoon so we called Roto-Rooter. At first they were going to send someone in the morning, but they were able to send a service technician the same evening which was awesome! We received a phone call that the technician was slightly behind, but he was still going to come. A short time later, we received another call from the technician informing us that he was on his way. He showed up around 9pm and was very friendly right from the start! We told him about the issue and he immediately went to work, making sure that he put booties on his shoes so he would not track any dirt into our home. He explained everything that he was doing in detail, cleared up the problem quickly and put the toilet back together. Before he left, he let us know that it was not a major issue to be concerned with, but we could easily receive more services if we wanted things checked out more thoroughly for peace of mind. Our service technician's name was David Paul and he was extremely courteous and professional. We are completely satisfied with the experience from start to finish and I would highly recommend using Rot-Rooter!

Great customer service, worked around our hectic schedule with ease. They were able to come within the hour I called to schedule and they gave a price free of charge at the time of the estimate. Not to mention the timeliness of the service which started right after the estimate, No need to make 2 different appointments. The men were friendly, fast and the price was not as bad as I imagined. Plus, they have coupons on the website and if you check in on Yelp, you get 60$ off which is pretty good. Overall great and fast service, we will definitely be calling again if we have any issues. Only reason for my 4 and not 5 star review is because after the serviceman came out he broke a piece of his equipment and left and had to come back without giving a time frame and they wound up sending someone else who was able to fix our issue in about 4 hours.

I've had to utilize Roto-Rooter's services twice in the last month. Both experiences were very positive.  I should mention that the second visit had nothing to do with the first -- same issue (stuffed toilet), but had nothing to do with Roto-Rooter.  Both times, they were able to get out to our home quickly and fix the problem.  The technician, Roto-Rooter Rob as he is affectionately known, was knowledgeable and friendly, and had us flowing again in no time. I would definitely recommend them.

Service call was for a clogged sink and a leaky faucet. Good news first- the plumber arrived on time, was very nice and polite; the clog was cleared. Bad news - he did not seem very experienced as after 2 1/2 hours he had to call for help from another plumber.  Waited about 1/2 hour for him to get here. 2nd guy cleared the clog in about 15 minutes then he left. 1st guy put new stems on faucet but they still dripped. He told me if I did not pay for the parts they would come out of his pocket. Why the heck would I pay if they still dripped??? I paid for the clog removal and asked him to leave. He wrote on my receipt that I refused to let him complete the job! He was here a total of 5 hours at that point. He left a big mess, he never used a drop cloth. As I was mopping I saw that his equipment scratched the tile flooring. VERY EXPENSIVE TO UNCLOG DRAIN and now the floor is damaged. I think for the price they charge there should be very qualified plumbers doing the work. If the guy was new he should have had a partner with him. By the way, my faucet drips even more than it did before. I hope the Branch Manager reads this review since I got an automated email from him to send some feedback.  Well, here it is.

I was in a panic when I came in my house and there was water leaking from the ceiling. From  the minute I called Roto-Rooter I knew I was in good hands.  The person who was on the phone was very calming and said I called the right place and they would help me and send someone out within 2 hours.  I received two phone calls prior to keep me posted on when the service technician (Rob) would arrive.   Rob arrived and was able to fix the problem quickly.   Everything has been perfect!  I would totally recommend them and will call again if need!!!

Tried to get an appointment for 2 days. Kept us waiting beyond our window for two days. No excuse! Lost customer.

im extremely happy .  i originally had a different small company guy come out. he never showed up or even call me i was upset bc it was my only day off and we just moved in 3 weeks ago to our new house . i started looking online what was avoidable roto rooter came up they sent me a technician right way with in 1h he was here Alex was amazing he fixet our sink and reinstalled a new garbage disposal i defensibly looking foreword working with this company i defiantly recorded it was affordable and fast

Poor craftsmanship, failure to return phone calls, misleading and confusing fine print on how to handle warrantied/guaranteed work, poor customer service from KC when trying to resolve the issue to my satisfaction (not hers.) In fact, I was hung up on. Never again...look elsewhere! Go local (not corporate) and check out plumber numbers!

This was an extremely bad experience from making the appointment to the completion of the work done. I have not experienced such poor customer service. I was lied to by the receptionist as well as their technician. I have tried numerous times to reach a manager through phone and email to no avail. Now they are just ignoring me. It seems like once they received my approval and payment to do the work, they cut off all communications. I even filled out there very own survey explaining the entire situation and checked the box saying that I wanted to be contacted by management. I have still not heard from anyone. Please safe yourself the pain and agony and use a local plumber.

All in all I was happy with the sump pump and drain work completed in my Mom's basement.  Although, there was some basement shower work that was to have been completed with concrete, but was overlooked.  And, Brian was to have come back to address an outside vent numerous times, but just gave me the runaround.  I wasn't at the home when work was completed and asked Brian to go over the mechanics of the sump pump when he came back for vent work; never called me back.  I was happy with the completed work, but unhappy with the follow up work.  I would probably go elsewhere next time.

RUN FROM ROTO ROOTER HARRISBURG/LANCASTER! THEY WILL GROSSLY OVERCHARGE FOR SERVICES. I woke up to 2 inches of water in my basement and realized my sump pump stopped working. I called Roto Rooter, Harrisburg/Lancaster 717-234-3332 and had someone come out. A gentleman came and took a look and wrote an estimate on the spot. $935 to replace a sump pump and exposed my sump pipe the backyard. I thought it was high but I'm no expert and trusted them. He installed the sump in 20 minutes and dug around in the backyard for a bit to see if the line was clogged. All in he was there 2-2 1/2 hrs tops and that included talking to us and a $5,985 estimate to replace my existing sump pit. That evening I looked at the sump and realized how easy it was to hook up. Also I found that I could buy the exact same sump pump for $160. Add a piece of pipe to the sump and that's over $300 per hour! To top it off the basement flooded 2 days later, sump couldn't keep up. Lesson learned, I was taken. The only positive was the gentleman, Adam was very friendly. LEARN FROM ME, DON'T, DON'T CALL ROTO ROOTER HARRISBURG & LANCASTER IN LESS YOU WANT TO PAY DOUBLE!

Excellent service!  We called in the morning and the plumber had arrived by mid-afternoon.  Our repair required a second visit, and everything was completed within 24 hours of placing our first call.  

Chris and Brandon were friendly, competent, and professional.  I was alone and working from home, but felt completely comfortable having them in the house.  They explained everything clearly, and weren't at all condescending which was greatly appreciated.  If we are in need of a plumber again, I won't hesitate to call Roto Rooter.

I needed a drain line, replaced in my downstairs shower, they ended up tearing the whole floor to the shower, and they could've easily knocked a hole in the floor replaced the drain line put a new line in and put new cement in. But they filled it full of brick mortar. Too soft you can rub it out with the thumb. And then they raise the bill from 1800 bucks to. 1975.00 And then I asked him a question you gave me a bid for another job for $3800 how much is that job then it really cost. After that. I've had enough of the plumbing industry. Afortable plumbing sucks, and I'm not really getting a lot of respect from Roto Rooter, I fed them, kept them stoned, and made sure they were happy. Only for me not to be happy.

So Two weeks ago a pipe froze and burst in my house. I've been trying so hard to get someone to come out. Got ghosted by two plumbers and then I called roto rooter. Ghost #3.
The guy on the phone was super nice and said he could get me in that day from 1pm to 5pm. I was excited.  My SO and I left the hotel (we've been stuck in due to the water being turned off at home) and headed home right away.
4 hours later... it's 5pm and the dispatcher called and said they're behind. Hmm ok. So like two more hours go by. I call and ask if anybody is coming. They're like oh, we are behind grr ok so I ask to reschedule and the guy says okay how about 8am to 12pm tomorrow? I'm like okay.
So I'm sitting here 10pm in a 24 hr laundromat because they kept us waiting for 13+ hours!! Imagine being in your house and having no running water. Have fun using the toilet!!
We didn't eat for fear of having to poop in a toilet that can't be flushed. There's no gas stations or anything around us. I'm diabetic and waiting to eat that long is dangerous. I called a few times, they called and I kept getting the same old we are running behind their time management is a joke and I spent my days off stressed and angry.
I will make damn sure to tell all my friends to never use this place!  Then when we finally gave up and had to do laundry for work they call to reschedule.  I told him no, and don't bother I'm going with someone else!
I definitely do not recommend this place.  Run like hell and find someone who will actually show up!!!
So McKean here I come.

Very informative and thorough, the down side is we had to wait 4 hours for someone to show up because he had complications an another job and no on one else was in the area to come. Which meant we couldn't shower or use the bathroom. The arrival time the said was 11 but he didn't show up, plus on their part is they did call regularly to keep us updated.

I'm amending the original review after a pleasant experience with one of the techs who came to service the house.

While it took 3 days (3 without heat and 2 without hot water) the issue was able to be resolved without too many complications. The tech was super friendly and knowledgeable and explained the possible scenarios that could have been happening.

We called Roto-Rooter on a Saturday morning to get a rough estimate for a garbage disposal replacement (ours was leaking and stopped spinning).  They said they could have someone out the same afternoon and they were there by 1:00.  They have straight-forward pricing and they charged us a reasonable rate, especially considering how quickly we were able to get service.  They were professional and friendly.

Called for an appointment.  Not urgent, but they said they'd be out within about an hour.  Got a call that they were running late and would text with an ETA, which they did.  
Gentleman who arrived was pleasant, took a look at the issue (kitchen sink drain connection to the right side of sink had cracked and needed to be replaced.  He said that even the left looked bad, and recommended that both be replaced.  What's there now is plastic; said they would only replace with metal because plastic cracks so easily.  We originally replaced these ourselves about 6 years ago, but didn't have the tools to easily do it this time, thus calling a professional.  Made sense to use the metal, instead.
When he pulled together the quote he said that it would be $358.  As I pulled out my wallet, he said, that's each, and not counting parts.  When I asked how much to do both, he just said, double.  That's $718 in labor to replace drain tops that should max take 1-2 hours.  That's a $358 / hour labor rate??  When I asked how much for the parts, his answer was $150.  These parts are available at Home Depot for $10-20 each.  Add upcharge for plumbing supply vs. big box quality, and maybe it's double...But $150 for parts that should total $50 and that's a huge mark-up on top of an already outrageous labor rate.
Though I understand the convenience of 'same day service', it didn't need to be, and that price is unreasonable.  We decline their service for the job.

Great customer service! The technician showed up quickly to clear our storm drains. He did a great job, was very thorough, and had a hilarious sense of humor! I'd definitely use him again, although I'm hoping I won't have to.

When we called a plumber to snake two drains, I was under the impression this would be somewhere in the range of $250-$300. Several
Local plumbers had quoted this, but none of them could come out as quickly. For 1.5 hours of work I was charged $907.02 with NO EXPLANATION PRIOR that the tech's labor fee would be $861.00

Unless your Roto Rooter plumber happens to use a drain snake made of gold and crusted with diamonds, pass them on by for your local neighborhood plumber.

I will never use Roto Rooter ever again. What a scam.

Update: Surprisingly, Roto Rooter heard my complaints and decided to bring the bill down to a much more manageable and reasonable level. While I can't say that I will use their service again in the future at this time, I will say this: They heard, and listened. Which I appreciate very very much. I'll be changing my star review from a 1 to a 3 as a way of saying thanks.

Sewer line backed up and into our newly carpeted basement.  Service guy did an excellent job clearing the obstructions and showing me the roots seeping into our pipes.  Restoration guys were good but after floating the carpet the did NOT stretch it back out properly.  I'll have to call a carpet installer as I don't think the restoration guys had the skills.  Not happy about that part.

They have good service and work well with everyone. There are experienced people who will always support you. I know from my own experience that they will not betray you. Trust them and you will be appreciated.

Their service was amazing and the tech (Vince) was awesome!! He got the job done quickly and at a reasonable price.  I will definitely be using this company from now on.  If you are in the Canonsburg, PA area ask for Vince.  He does a great job and is very professional.  He is literally like a one man army.  Thank you so much for taking care of me quickly and professionally.

Dont ever call these people!! 24/7 service is a lie. Had a sump pump quit twice in one month. Flooded my cellar both times. Could not get them to respond. High priced and slow. Said they could maybe come the next day.  Call elsewhere for anything you need. You will be glad you did. If the review had a 0 I would of given them that!

Great job fixing the issue the same day it occurred. They were very helpful and patient answering questions I had, and took the time to explain everything to me.

Bill was out here in a timely manner and went right to work, found the problem and had it fixed in less than an hour from the time he got here.  He was also careful to put things back the way we found them.  Plumber  Pittsburgh

The technician was very nice and competent.  I was changed about $400 over the initial quote...Probably won't use them again..but it was an emergency.

I'm very Satisfied with Ken the plumber he was great service. He  was a really nice person he talk to me with respect and had an awesome personality.  I'm so thankful that there is a Roto-Rooter in Pittsburgh.

The other night I came home from a birthday party to find a swimming pool in my basement filled with poop soup!  I called roto-rooter, and set up an appointment to have my sewer drain looked at.  Today Matt and another guy came to the house on time, and called ahead to let me know they were on the way.  The used booties, even though I said not to worry about it.  They explained their pricing to me and explained that this price includes a 6 month warranty, so if i have problems they will come right back out and snake the drain again with no additional fee.  They diligently snaked the drain, even though it was freezing cold, and had many inches of snow.  The price includes a camera inspection that will show you that your drains are clear, or if you have other problems you may need to address.  I would recommend roto-rooter to anyone looking for fast, friendly service.  

Thank you Matt, and Co-worker!!!  Sorry I don't remember his name i'm horrible at names.

I called Roto-Rooter when a clog that I was hoping to fix myself tipped into the I'm not touching this anymore / I need help right now category.. within 20 minutes or so Lee arrived. We had a main line sewer clog, which was creating major pressure in our pipes and which prevented us from using our water (shower, kitchen sink, etc all came up through the toilet).
Lee explained everything to us, fixed the clog on the spot and gave us preventative tips for the future.

We've only been in this house for about 4 weeks, so this was our first emergency. Lee made it as positive of an experience as an expensive emergency can be and we feel better prepared and educated for the future

Scheduled for repairs, 4 hr window to a house I don't live at currently but own so. I wasted my day being in the area and available. They no called, no show. I called 30 mins before the window was up they said they were behind and would call they never did.

When I called back they kept saying it's under my mother who passed name because she had past services at the house.

We've been having plumbing issues with the new house for the past few weeks. Our kitchen sink would not drain and would overflow whenever we used the dishwasher. We didn't dare use our garbage disposal either as it would force water up into the left basin along with food particles. The toilets would occasionally not drain when flushed either. So,  we finally decided to call Roto-Rooter to check out the issue and give us an estimate.

Our technician, Devan S. was extremely knowledgeable and courteous. He was able to pinpoint the issues with our plumbing in both the kitchen as well as the draining issues for the rest of the house. Devan explained everything clearly and concisely, detailing on specific things that needs to be done as well as reasons why they needed to be fixed. For today's service he unclogged the kitchen pipes so it can drain properly for now. He also made a very reasonable quote for redoing most of the pipes and remedying the drainage situation with a more permanent solution.

Fantastic service and extremely quick response time with very knowledgeable technicians, definitely worth your money.

A serviceman came to my house to install a shower head, and faucets in my bathroom.  After he left, the faucet wouldn't turn.  The shower head did not have the wall attachment and he removed the shut off valve in the basement and put in a piece of cooper pipe.  This project cost 800.00  which was crazy.  The guy said that each service man can set their own service charge.   I will never ever call Roto Rooter again.  I will have to call them on Monday to see what they will do about this visit.

Bill was a great technician.  Our main house drain in the basement was clogged and he came in to snake it.  It didn't take long at all.  I was very pleased with the communications throughout Roto-Rooter, from the scheduler to the technician. This was also on a Saturday and I had no problem getting someone to the house the same day. All in all it was a very pleasant experience.

I called Roto-Rooter in a panic on a Sunday morning after a DIY project went awry. I had granite counter-tops being installed the next morning and could not finish removing the existing counter-top and sink due to an eroded shut-off valve preventing me from shutting off the water. I felt silly calling an emergency plumber for such an issue but Roto-Rooter was great on the phone and advised that they could get a technician out later that day. Though they ended up arriving an hour later than the original window - I was updated via calls with dispatch regarding the timetable.

Alex (#1961) arrived and was very professional and got straight to work. I explained my problem and that at the end of the day I just needed the sink uninstalled. He gave me estimates for both the easy solution (freeing the existing valve) and the more involved solution (replacing the valve). After a decent attempt Alex informed me the valve would need to be replaced and got to work. That's where the fun started. I live in a condo and because the main water shut-off valve to my unit was not working, he would have to shut off water to the whole building in order to perform the work. Alex was patient as we worked with my neighbors and management company; after finally getting the water shut off he replaced the valve quickly, limiting the impact to myself and my neighbors. He even finished disconnecting the sink for me!

I expected the cost of these efforts to exceed the original estimate given the additional time to shut off the water - but I was pleasantly surprised that the cost matched the original estimate and was quite reasonable. Alex also gave me a verbal estimate on fixing the main valve which would have to wait for another day.

Thank you Roto-Rooter and Alex!

Wish I had seen this other review before I called. Crazy overpriced! Had someone here to fix a leaking pipe that caused a lot of damage. Total he was here 40 minutes about 10 doing the actual work. I didnt think anything of the $209 estimate cause I didn't know any better and just really wanted to get our water back on.  Parts themselves would have been about $20 but unfortunately found out later they get $180/hr whether they are there 5 minutes or the full hour. Just crazy. Nothing against the tech himself who was very friendly though.

If you need something done fast and don't mind paying, they were here within 2 hours of me calling. But if you're able to hold out for any other option do it!

I had my sump pump and backup pumps replaced after the original ones malfunctioned.  Roto Rooter knew the urgency so accommodated to my time and gave me a very competitive price on parts and labor.  They were courteous and very thorough in their work.  Highly recommend them over anyone else.

I called several other Pittsburgh Plumbers on to be placed on backburner. Roto rooter offered free estimate & was out at house within 2 hours of call. I was worried they would charge more because it was friday at 7:30 they didn't and got work done in same day. I was very impressed with proffessionalism and price. a+++++

The best part of the service was how nice the plumber was. Otherwise, I scheduled on a Thursday and received a call every hour from 6-9 telling me they were running extremely behind and they would be there. At 9:00 they asked to reschedule my appointment for the next day. It was rescheduled for the next day and the plumber showed up on time. The pricing at Pittsburgh Roto-Rooter is OUTRAGEOUS. The plumber told me if I wanted him to put on the small drain plate on the bathtub under the faucet it was $195. Needless to say I did that myself in 5 minutes. He replaced the shower head, faucet, and handle. He cut out the pipes and replaced them which he did not need to do and by the end of the service it was almost $400. I was not happy with the pricing at all and I if my shower was not torn apart I would have told him not to do the work. However, the plumber individually did a fantastic job and was extremely nice about everything.

$320 to unclog a garbage disposal? WTF!!!! Buyers beware!

We had been having issues with our bathroom sink since moving into the new house. We had tried every at-home fix it to help with the slow sink but every 'fix' only helped for a few days. Finally, we had enough. The technician came within an hour of making the call on a Sunday morning. The technician cabled the line below the wink, treated with pipe shield, and checked the operation line according to our receipt. We were also provided with a bottle of the pipe shield to help prevent slow drainage in the future. While we were incredibly impressed with the fast service and the effectiveness of the technician, my only complaint was the final cost of the service. $374 for labor to cable a pipe which took less than 20 minutes is a little steep, even with the $40 coupon on the roto rooter website. Great work, too expensive for the amount of service provided.

Roto Rooter was the only plumbing service to take my call on the 4th of July and actually show up to fix the problem!  Very professional, friendly technician arrived on time (Patrick), and he diagnosed/dealt with the issue.  I am very pleased and will definitely use them again if I need additional service.

Jemelia couldn't have been more efficient and professional.  She moved heavy things for me, cleaned up thoroughly and worked diligently to remove the clog.  She explained the problem and even took the dirty rags to the laundry room for me.  I highly recommend Jemelia and Roto Rooter.  Great Job!

Our sewer line backed up after hours.  We called Roto-Rooter and they had someone there within hours.  Matt was great and was able to clean our line out.  He was so professional, kind and knowledgeable.  Price was very reasonable and we are very thankful to have a clear sewer line again!  We wouldn't hesitate to call Roto-Rooter again!  Thank you Matt and Roto-Rooter!!!

Ken the plumber came out from roto-rooter's Pittsburgh location and was very friendly and helpful and replaced my tub faucet without any problems. I really appreciated that he came out on a Saturday,.

My basement drain was clogged. Came promptly did the job, supposedly.   Two days later the drain was clogged again.  Was told I needed a power jet.  Called a plumber he unclogged the drain said it was not done properly and a power jet was not needed.  Job done at half the price.

Mathew and Tony came out to fix a clogged drain and even taught me some things that will be very helpful for me to know, being a new homeowner.

I have used several Plumbers in Pittsburgh, but have to say my experiences with Roto-Rooter on Brownsville Road have been outstanding! I have had broken toilet that was repaired by them 5 years ago, and have not had any problems with it since. I recently had a leaking garbage disposal, and the rapid and professional response by Roto-Rooter had it fixed the next morning. The repairman, Ken Baker was exceptionally friendly and professional.

We contacted Roto-Rooter for a 6-8pm service window and received an online confirmation. We didn't hear anything regarding our service until close to 10pm on the day of the scheduled service saying that they weren't going to make it out. After that they booked us for the following day between 11am-3pm and I had to call them to check in a few times between 4:30pm and 6pm that day. Ultimately, we cancelled our service request because we weren't sure if they'd even show up that day. I definitely understand being understaffed and busy, but no communication to the customer, overbooking, and then being unreliable in service is really disappointing. I'd recommend elsewhere if you're looking for reliable plumbing service in the Pittsburgh area.

Have had a non draining drain for obviously many years...lots of dirt and tree roots in my pipes. Was told by Roto Rooter plumber in Pittsburgh, Pa. that he wasn't sure he would be able to unclog  approx. 60 feet of pipe. He (Ed) worked so hard and he did it !      it was so apparent that he knew what he was doing. I still may need further work, which he facilitated in getting me an appointment with a Roto Rooter estimator.  I am, so far, a satisfied customer !!!!!!!

Just had Roto Rooter come out to unclog sewer line, Cody Tech #3396 came out fast on a late Friday after 5:00 PM fixed the problem quickly, and got us going. Very satisfied customer, thank you.

I have used this company for years due to the main line in our basement backing up. Today I called to have a tech come out for service, i was told a job that i have had done before would now cost me 350 an hr for water removal prior to doing the job. This has never happened in the past and honestly the tech appeared to not want to do the job at all. When I called to see if another tech could come take a look I was then told a manage had to approve, they then agreed to send out a tech only for the dispatcher to call back 5 minutes later and state the manager said they won't be sending anyone because I refused the previous quote. Based in this experience I will no longer use Roto-Rooter for any of my plumbing needs.

Never showed up for their appointment even after i called to confirm. Would not recommend

We had several overflows of sewage over a one year period. Roto rooter came out each time, but swore there were no issues other than a clogged drain. They camera'd the pipe and said the same thing. Each time was a $200 charge. I eventually had another company come out and investigate. They found two severed pipes that were allowing gravel into the pipe. Roto rooters laziness cost me over $1,000 and several times cleaning sewage from my laundry room

Wow, Roto Rooter far exceeded my expectations! They were thorough and calm through all the ups and downs of a pipe leaking. Plus, they were very clean!!

Day ended well after two clogged sinks and a pipe break.

great professionalism phone/contact wise. Service was messy, didn't clean up, left unused parts behind then charged $360 to change toilet wax and charged for the wax ( 20 minutes to replace the 20 minutes to figure out charge and credit card swiper)
After I returned unused parts I received a $75 discount for????

The day started off BAD with water backing up. Made a call and was told we would be serviced around 2:00pm. I was quite upset when it was after 7pm and had not been serviced. I called, and NOT in a nice tone, and spoke to a young woman who made it her mission to appease me. Shortly thereafter, Ray (tech #4721) showed up with a smile on his face ready to help us only to be greeted with my daughter's Great Dane barking at him. She is 6 months old, but HUGE!  He got to work immediately and solved the problem. Although having plumbing problems is not at the top of my wish list, Ray of RotoRooter saved the day. Thanks Ray for your professionalism and bright smile!  A job well done!

Great follow-up service for a new sink installation and new faucet.  Service was conveniently requested and request for same technician who helped initially on the project was honored.  Dave provided stellar service.  Roto-Rooter has been a very convenient service for me to use when the need arises.  They have been my go-to plumbing service for the past four years.

I had a drain snaked yesterday and the technician showed up in a timely manner.  The charge was $285 which seemed excessive as I had it done a few years ago for $125.  Ironically that same day they had a tv commercial on with a 99 dollar clear any drain special.  I called the number and was told someone would call me back in 24 hours.  Clearly not the case.  Way too expensive and the management is not very responsive.  I would call Gillece in the future.

Michelle Tognarina
724-393-4019

UPDATE: The general manager called an hour later to apologize profusely for the previous call. This manager listened and understood my concern. I was refunded the first charge, as the guarantee was not met. I appreciated his help with the situation. I am happy at the final outcome, but the journey was a bit much. I hope they learn from the situation, because customers of a nationally recognized brand shouldn't have to turn to internet reviews to be treated fairly.

EDIT: The manager of this location just called me to waste 15 minutes of my time. He informed me that this is the correct price by their matrix and that their guarantee is only based on if water is moving in the line. He multiple times said things like Do you just want people to work for free? to me and quite frankly, I don't understand what he was trying to do beyond rub it in my face and insult me. So, keep in mind that if you speak up about Roto Rooter in Pittsburgh, you will likely be called and insulted.

I called Roto Rooter when I had my bathroom drain back up on a Friday evening. Saturday morning, a tech came out and informed me the only way to get to the drain was removing my toilet, so I'd have to pay for a toilet resetting. That cost about $500 total. The tech told me there weren't any video scope guys left to check to make sure all was well, so I had to schedule it out.

Monday morning, the clog came back, but now water was draining from where the toilet was reset! Another tech and a video guy came. The toilet had to be removed and wax ring replaced again. But this time during the snaking, the tech almost immediately hit tree roots in my line and the video scope guy confirmed it. This is when it got weird.

The video scope tech immediately told me it would be close to $3000. He kept telling me I'd have to go with them or he couldn't locate it, but if he located it and we didn't, we'd be out $300. I felt very pressured into the upsell and I was stuck without much of a choice. I followed the tech with the locator and we found it outside. However, he kept insisting it was inside and he'd have to dig into the foundation. I pointed out that his $300 locator machine didn't find anything indoors... but then he still came back with a $2300 estimate and said they may have to go indoors.

I mentioned that I had spent $500 on a guaranteed clog removal and asked if I could get credited - as the clog was not removed and the tech did not complete their job by having a video screen available that day. I was told I already got a deal on this and that - despite there being next to no itemization on the contract. I needed this fixed and I was already sunk.

The next day, another tech came. This worker was great. He did the job, showed me the mistake that caused it, and the entire time said he was positive there was nothing indoors from the video footage he saw. He was right. The pipe was fixed, but my contract still was not itemized.

So, the final tech was great, but the rest made me feel like I was getting scammed. I definitely overpaid and the fact that they are clearly not backing their guarantee for clearing clogs is very disappointing. What's especially odd is that the first tech didn't hit any roots whatsoever when he was snaking. I watched and nothing came up. It just seems odd that a line-blocking amount of tree roots would appear in two days...

Buyer definitely beware on Roto-Rooter in Pittsburgh. They'll not stand by their guarantees, then hit you with an overpriced repair and without an itemized receipt. If you need em in a pinch, that's where they'll hit you the hardest.

The pilot light on our hot water tank went out on a Saturday.  We called Roto Rooter because they advertise not charging extra for the weekends, which is a huge plus.  

The technician we had was Mat, and he was very professional and knowledgable.  It turns out that our problem couldn't be fixed and we needed a new tank.  But, Mat did take his time and exhaust all options, and offered advice on what to do next.

Our toilet flooded and my fiancee called roto-rooters and they came out the same day which we were happy until the technician showed up and told us that it will cost $800 to unclog the drain. He said he will give us a$200 discount which it will still cost $600 to unclog our drain. We definitely did not use there service and called Gillece instead. I will never call roto-rooters again for nothing and do not recommend them to anyone

Roto-Rooter came to install the new dishwasher I had purchased at Home Depot.  This surprised me a little but the installer was pleasant.  All of a sudden, he called out to me - water was spewing and he said there was a clog in the line.  This also seemed odd as the had been no problem up to this point (the old dishwasher died due to a lightening strike).  He then said unfortunately he didn't have the tools to fix a clog on his truck (what kind of plumber was her?) and he'd have to call central dispatch.  They said someone else could be there in an hour and it would cost $253 (after a $40 discount) because it was an emergency repair.  This seemed really high but I said OK because I felt pressured and I felt that it might invalidate the dishwasher installation (if there were any issues) if I said no and got my own plumber.  The second guy was also very pleasant, but I just don't believe there was any clog, or that it should have cost that much to fix.  My own plumber did an emergency toilet repair a few weeks before for $160 and he had to move the toilet in and out!

Years ago, a Roto-Rooter technician came to fix a backed up drain, said he had to call a camera guy in (why don't they all carry camera?) and then tried to talk me into a $6,000 repair that would have included tearing up the driveway.  I said no and called my plumber who fixed the problem for under $200 and we've had no trouble since.

I just can't trust Roto-Rooter.

This is a follow-up to yesterday's review.  I was able to get an independent plumber.  He charged $150 to hook up the dishwasher.  Quite a drop in cost.  Roto-Rooter want me to give them my address...typical of big business, always wanting data from us.  For what?  To improve?  I don't think so.

We had a slow sewer drain in the lowest level of our house. We requested an appointment online Sunday for the next day, and they called first thing to confirm.
They arrived towards the end of their estimated  appointment window, but resolved the clog quickly. Their work was mostly outside, and were clean and seemed thorough. At the end, the camera showed we may need some expensive repairs done, but there was no pressure to approve the estimate or schedule the next work.

We had used Roto Rooter for the first time a few years ago in our home and they did a great job!! So naturally I called them back for the toilets in 2 of my rental properties. Once again, Vince.. tech #579 did a great job!! I will refer them whenever necessary!!!

Rotor Rooter was great.  Our kitchen sink was blocked and after we did what we could - checked the trap,tried home remedies to fix it and even snaked it when made the call to Rotor Rooter.  They called us early to see if it was fine to come early as they had finished up the last job quicker then they thought.  Peter was great, super friendly and informative.  After showing him our set-up he provided two options for us - one that was much better than the the other but at the same cost.  We said go for it and within 40 minutes we had our sink back.  I would recommend these guys to anybody that needs fast and friendly service!

Had some water leaking in the basement, called roto rooter and had technician here first thing the next morning. Very timely, polite and professional.

I had a sewer line back up in my home's basement that I called Roto Rooter to come fix.  The woman on the line who set up the appt. advised me that she would have them come out around 4:30 to fix it as well as have a group come out to give me an estimate to clean up the mess it left. So the one guy from Roto Rooter came finally at 620 pm claiming he is just here because the real plumber is running late but he will be here sooner and wanted me to show him the back up.  Then he says, I didn't know it was a sewage back up and that's gonna cost you about $300 just to snake the drain. When asked how much is it to clean up as well he claims he didn't know the amount nor was told I want that too.  When I told him I cant clean it up myself by scraping it in the street. He told me he would see if they can get someone out to access that part of it but he was unsure if they can come and it might be a few days.  When I told him, the rep on the phone who made this appointment said this was to be discussed and handled, the plumber got ticked and  advised he would call someone but that is gonna run me about an additional $500.  Finally the guy came who does strictly the clean up and said he could have someone come out @ 1030 pm to clean the sewage up and he would quote a price of about $700.  Of course this price went up to about closer to $900 just to clean up in addition to the near $300 to do the snaking. Long story short, the guys finally came to do the clean up w/ the fans and humidifier needing to stay for 3 days. On the third day, they called and said, we cant come today at all to get our equipment (mind you this equipment has been running for 3 solid days on my circuit breaker). Also, I forgot to mention they broke a lamp that was in the basement and said they wold do a write off to get me a new one when they came back. Finally after putting my foot down because they told me on the now fourth day, they may still not be able to come get their stuff, they reluctantly came to my home to pick it up.  I still haven't gotten an invoice for the clean up costs and all in all, I probably wont be using Roto Rooter for anything else nor recommend anyone else to use them either.

Called roto rooter for a house main drain clog.  Technician came and cleared the clog in 5 mins then charged me $240.  He did not clean the entire line like he should have for that price.  Drain backed up a second time within 2 days.  Another tech came cleared the clog and said he would send a camera guy to inspect the line the following day.  Camera guy cancelled first time and didn't even show up second time. Technicians were friendly but you must realize they work on commissions.  Call a local plumber instead.

Do not use this company!  They are an absolute scam.  They charged $660 for services they didn't provide and tried to get more money the following day.  They made an absolute mess and didn't provide any clean-up.  I utilized a different plumber who completed the job in half the time and for half the price.  Use a reliable local master plumber instead of using this awful company.

Today as I passed through the basement I saw a 3' diameter puddle of sewage in the bathroom.  I called Roto-Rooter and was told someone would be out in a couple of hours and dispatch would call when the plumber was 30 minutes away.  I was pleasantly surprised when dispatch called 15 minutes later.  Thirty minutes later a Roto-Rooter van was in the driveway.  My plumber, Bill, came in and quickly determined the cause of my distress.  A few hours later those 'roots be gone' and my drains are flowing freely.  The price was a bit higher than another local company, but I appreciated that Roto-Rooter's service came without the high pressure sale of the other company.  I'd gladly use Roto-Rooter again.

I recently had some re-work done on plumbing installation in my shower and called Roto-Rooter to the rescue.  Once the agent arrived, #2295, he thoroughly diagnosed the problem and because this was a call back did not charge anything for the visit.  He not only fixed the inner lining of the shower faucet but soldered the pipe to insure a permanent long term fix as opposed to using the standard plastic application on the faucet.  The agent provided me his personal number to ensure that I could easily reach him in case something went wrong.  I am greatly appreciative to any service agent that is so responsive and timely in assisting with projects around my house.  Thanks Roto-Rooter and especially thank you to agent #2295!

We needed our kitchen sink hooked up after getting new countertops. We called Roto Rooter one night and they were available the very next day. Our technician was very friendly and knowledgable and our sink, garbage disposal, and dishwasher were hooked up within 2 hours. We had absolutely no complaints about the whole experience and will definitely use Roto Rooter for any plumbing needs we have in the future for our home in Wexford, PA!

Very fast response when I needed it most.  Up front pricing before any work was performed which worked out for me considering the job took much longer than anticipated.  Job site was cleaned up before they left.  I did find that after they left I had a slow backup in my shower as a result of the drain cleaning but after flushing water down it cleared itself.  Regardless, their work is warrantied for 6 months so if the problem comes back they will be right out to fix it.  I wouldn't hesitate to call them again.

Just had my french drain re-done internally. The contractors stated after the work was done that they hit my sewer line coming from my house into the main line, and patched it up.

Approximately a week after this work was completed I had an issue whenever I flushed the toilet or ran the shower my sewer line would back up and almost reach the basement. I called Roto-Rooter Friday night at 6:30pm about this issue. They sent someone out within 30 minutes of me calling and explaining the issue.

The technician was courteous from the start, assessed the issue, explaining what he was going to do to diagnose the problem and how he was going to check on it.

He proceeded to snake the line and come across the problem. The contractor used a Schedule 40 pvc pipe attached to the existing terracotta piping. The terracotta piping was 1 lower than the fixed pvc pipe. The technician was able to record a video of the issue for me to bring to the contractor and charged a reasonable price. Will be using these guys for all future issues.

Had a plugged toilet and bathroom drain I then called Roto-Rooter, an employee stopped by and was in and out in half an hour. Roto-Rooter will definitely be our go to guys for any plumbing problems we may have in the future, affordable, fast service.

Pleasant Hills/Pittsburgh

We had a clogged toilet and called at around 2 pm and the tech around 4:00.   Kieth (#2061) provided excellent customer service.  He was friendly, courteous and professional.  He completed the job in approx 15-20 minutes. I would definitely recommend their service to others.

Little bit of a mixup and delay when scheduling but they came through in the end.  Very careful with diagnosis and clearing of drain.  Fair priced and will definitely use again.

I hand to replace bath tub fixtures and the plumber root of router sent was professional and knowledgeable. Ozie  (the plumber) took the time to make sure it was done correctly. I am very pleased and will be using them for my future plumbing needs.

I got tired of a running toilet, decided to finally take care of it. Called around to get an idea of the prices. Rotor Rooter would not give me any prices over the phone but could send someone out within the hour to give me a free estimate. The guy walked in and after 10 seconds said they work on a flat rate of $385.00 for toilet installs. WHY couldn't they say that over the phone? If I had been willing to wait until Monday I could have had it done for under $300. Instead I said your here just get it done. After 2 hours he was done, charged me another $20 because the bolts that came with the toilet didn't fit and had to be replaced, didn't clean the work area when done and left the old toilet sitting in my yard. The guy was nice and seemed like he knew what he was doing, but they severely overcharge and I guess don't clean up afterward. Call around for simple plumbing needs, there ARE MUCH BETTER plumbers out there!

This is the second time I have used them to unclog our pipes, they charged me double the amount. The sales guy I had was terrible and yes I said sales guy. He might have had experience being a plumber but he was much better at being pushy. He tried to convince me to sign off on a $18k project the day before Christmas Eve with out consulting my husband. He totally took advantage of me being a woman. I will never use them again!

Great Service!  Tub has been slow draining and clogged for sometime.  Seth and Vince took care of it.  I would highly recommend them.

GeorgeAnne

Extremely quick service, they were on-site in less than 4 hours.  Their tech, Allen was very professional, courteous, and respectful.   He cleared the clogged main drain quickly, showed me what caused the problem.  The clog was within 6 feet of the drain, but he snaked it all the way out to the driveway to be sure.  The price of $300 was higher than expected, but I'm not complaining after what he had to go through.  Glad I didn't have to do that.

major thanks to eric from store 104. came through, very professional and made sure to put down drop cloths and cleaned up after the job was complete. he worked quickly and did an excellent job on my basement clean up. thank you eric!!!!!!!!!!!

I don't wanna curse. But I made an appointment a couple of days ago and waited for almost an hour saying they can't come. What a shitty Xmas. I don't even know why they have that high rate on google.