Roto-Rooter Plumbing & Water Cleanup

TERRIBLE - ALL THE WAY AROUND. I would select a negative rating if that was a choice.
The drain in my backyard was flooding. I have 2 large dogs that bark when the wind blows. The technician said he knocked (lie #1) and that he sat outside on my steps for over an hour (who has time to do that???)
He snaked the drain and it got stuck. He tried with everything he had in him to pull it out. It took another good 30 minutes to free the snake.
That evening I proceeded to my basement, and much to my dismay....the sludge from the drain in the yard was suddenly in my basement with a hole in the wall.
I called back and was told that 2 technicians would be out before the end of the night to run a camera down the drain. The original tech came back and told me to wait until it dries to clean it up - WHAT?!?!? Needless to say..the other 2 never showed up either. The tech said he was off duty but was curious to see what happened.
Next day (now 3 days after initial incident) was Sunday, we were told that a SUPERVISOR was coming out by the end of the evening. Guess who came? NOBODY!
Monday - we were told that someone would call us (after 1pm) to tell us what time he would be there. They were at the door at 7:30am and my son had to leave for work, so tech could not stay - told us to call when someone would be home and he would be back. I called at 5:15pm and was told that someone was in route to my place. That is a complete contradiction to what I was told earlier, however I was close enough to home that I could get there quickly.
Waited till midnight. Not only did they not show, they didn't call either.
DO NOT EVER USE THIS COMPANY! I WILL LEAVE A NEGATIVE REVIEW ON THEM ANYTIME I CAN - it is UNACCEPTABLE and UNPROFESSIONAL