Best Solar Water Heater Installation in Phoenix AZ

EDIT: I do not know for certain the name of the person I met. I did not ask for ID. My identification was based on the fact that I was given a business card for a man named Jordan Beebe, who contacted me after this review to say he hasn't been in the field for three years.

That may be true. I just know the name from the business card (see photo), and was told that the man who worked the camera through the pipes was said to be the supervisor/boss to the original tech who tried to fix the issue. I have amended the references to his name in this review.

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Rooter Ranger was out at my older (1970s) basement home in Gilbert, Arizona on June 5, 2021. I had called for plumbing help because our downstairs bathroom was backed up.

I have since had the problem completely fixed by another company (including a camera check), and can now say definitively that he was totally wrong about the problem.

The company representative *insisted* that there was a break in the pipe under the slab in the adjacent room. This was not the case. (See photo.)

At the time, I told him at least twice that what he was suggesting made no sense, based on where the drain entered the sump, and the logical path for the plumbing in the bathroom. Even with their camera, he apparently couldn't orient himself with what he was seeing.

He relied solely on pinging his electronic equipment, instead of taking the time to use visual clues (with and without the camera), listening to his customer's concerns, measuring the distance, and/or doing his due diligence by looking inside the sump pump basin. (I asked him twice if he wanted to take a look inside it, and he said no both times.)

So he couldn't be bothered to take the time to check out a very integral part of our plumbing system that was near the bathroom, nor did he seem to verify anything else that could have been the issue... but he had no problem at all immediately telling me that the solution was $3,200-$3,400 of jackhammering/repair to fix the broken pipe. (He didn't even mark the area on the floor where he thought the problem was. How was someone supposed to properly fix anything without such guidance?)

If he had simply checked the pump basin, the company representative would have literally seen the root of the problem -- as well as the tip of the camera -- and he also might have even noticed that the pipe was not broken. (The root entry was at a joint, not due to a break.)

A photo of the huge root ball is shown here, which was quickly discovered and expertly removed by Roto Rooter.

What the company representative suggested would have been very destructive, expensive, hugely disruptive to our entire household -- and completely unnecessary. He also prolonged the length of time it took to solve our major plumbing problem.

And to get to the point where he could deliver this advice, the company charged me $200.

Before submitting this review, I contacted Rooter Ranger about this issue with the details above. I got one brief email back from someone else, suggesting a phone call -- but I never received a call or voicemail. (ETA: I gave them 30 days to contact me/discuss this before posting this review.)

A follow-up email has seen no response at all.

Abdul worked for about three hours. Charged $500 primarily for labor with minimal cost for under sink connectors and valves. Failed to furnish a complete invoice reflecting what he did for the $500 charged. Would never rehire.

I tried installing my own water heater. Yet another reminder that some things are best left to professionals. The last few plumbers I have used were not great. A quick internet search led me to Erik, and he was able to come out and rescue me from my my near disastrous water heater self-install. Extremely knowledgeable, and the price was very fair.  He did some work for me years ago when he worked for another company, also with great results. If your looking for a plumber in the East Valley, Erik is your guy.

Great job and worked all day to get the job done! I had them fix a leak, install a waterline, do plumbing for a dual vanity and set the bathtub. Definitely will contact them next time I need a reliable plumber!

Our A/C has been under warranty for the past two years and serviced by Sonoran Air.  They have been out several times without fixing the problem but since they were covered under the warranty, we had to use them.  This time around, we called Goettl (the advertising got to us).  The tech was here for 5 1/2 hours working on our unit. He kept us updated along the way and was very professional.  I do agree however, that they're overpriced.  Unfortunately, I didn't do my homework ahead of time or I would have discovered that they're not accredited with the BBB. We will likely look elsewhere next time around.  For some reason, my location is posted from San Francisco, CA.  This review is actually for Goettl A/C in AZ.