Best Water Conditioner Repair in Philadelphia PA

Its hard to find an honest plumber, so when I had an issue at my house, I was concerned.  Their price was fair and I got an appointment for the same day while other local plumbers had me wait for days.  Kevin was awesome, he explained the process and  was professional.  He didn't just throw out any number, he explained the procedure and had written documents which justified his assessment.  They stand behind their work 100%.  The receptionist was friendly and called back to check up the on us after the job was completed.  I felt so satisfied with their work that, i signed up my office as well.  Excellent service all around.  Thank You !!!  A++++++++++++++++

another great experience!  Tyler, Bryan. all employees I spoke to or came to my home are awesome. very professional and friendly. .  my ac unit stopped working. came out same day Tyler stayed till 1030 to get my bedroom to stay cool enough to sleep there. they were even going to go out and get a window unit so I could stay in my home. they came out next day as promised, replaced my system, cleaned up after and Tyler followed up to see how things were working. the manager came out a day or 2 later to recheck everything to make sure everything was working properly   spending money on a new air conditioner is expensive but having envirosafe doing the job helps. reassurance. answered all my questions ,explained everything in detail so I understood it. what a great company.

We had a leak with our second floor tub/shower that two other plumbers were unable to find or fix. I loved being able to schedule an appointment with Veteran online and Kelly was great! She found the problem and was able to fix it within the same week! I also really appreciated the text and email updates that Veteran sent throughout the process. I would absolutely use them again!

I have had them out to my house twice in the last year (on 2 different issues) and couldn't have been happier with them both times.  Matt has taken the time to really investigate what is going on and look at all the different possibilities before just ripping into the job.  The first time he figured out the issue with the cheapest fix possible!  The second time he offered me 2 solutions to the problem (with 2 price tags) and let me pick which way I wanted to go.  He took the time to show me what was wrong and explain things.  His prices seem very reasonable to me and the work is always done well.  Not to mention he and his wife run the business together and they are both very nice and quick to respond.

I had a problem with my high efficiency boiler. It would lockout and I would have to manually reset it. I had had this problem since the boiler was installed. No one was ever able to fix it!  I had 6 estimates to repipe my boiler, and Filan & Conner were the only ones to not insist I get an entire new system. They also didn't call me honey, baby, or sweetie! They were fast and professional! Thank you, Tony R!!!

They just did air conditioning for me and I am very happy!
Thanks again!

Terrible company that has a poor understanding of the systems they sell/install in people's homes. I purchased a new heating pump/HVAC system for my home on 4/28. After promising they are HVAC experts and have the best teams in the business, Horizon proceeded to do an absolutely terrible job installing the system THEY sold to ME. You would think a company like Horizon would have a great understanding of the systems they sell home owners.

On the day of install, their team arrived at 7:30 AM and worked to install my system, completing the job around 5 PM. The employee showed me how to turn on the system and left. The system immediately started blowing hot air. I tried to turn the entire unit off, but it continued pumping hot air getting my house to 80 degrees (almost 10 degrees hotter than it was outside). I called the salesperson that sold me the system, and he told me someone would come back to check on this issue (that I was having on the brand new system they installed). One of the original installers arrived back around 6:30 PM and was clearly panicked and did not know what was going on, he had to call multiple other employees and was running into and out of my house for over an hour. He claimed to have fixed it and left saying someone would need to come back in the morning to replace a broken part (on my NEW system). No sooner does he leave does the hot air continue to blow. He told me I could turn off the system at the breaker and it would turn off, I did this but that didn't work. I had a heat pump constantly blowing hot air in to my home and couldn't get it to stop. My house got to 88 degrees before I figured out how to manually shut off the emergency heat that had been triggered by the faulty equipment Horizon installed. During that entire time, I could not get anyone from Horizon on the phone to help me other than a dispatcher that could only tell me a tech would get to my house at some point that night to check on my new system a third time (the tech eventually arrived at my house at 10:30 PM, over 15 hours after the job began at 7:30 AM. He was able to temporarily fix the issue but someone had to come back the next morning to finish installing a system Horizon is supposed to be experts on).

These people installed a faulty piece of equipment that was malfunctioning in my home and left TWICE. If I hadn't called them multiple times that evening, they would have left my home in that condition overnight potentially causing a real disaster in my home. This was dangerous, period. I had to call again in the morning to make sure someone was coming to help as I didn't receive any follow up after the last tech left my house at 11 PM that night. I then had to request a manager call me to review what in the world went wrong and why Horizon did an absolutely terrible job on this install. After the 4th tech left the day after my install, Horizon was content to leave the matter closed instead of calling and offering a simple apology for the disaster of a job.

Overall, it was an embarrassing experience for them and a potentially dangerous one for me. I don't even know what would happen to my home or the system if it had been left to continuously pump emergency heat into my home? What if I had left for the night and my pets were left in that home because I didn't realize there was an issue? Deal with these people at your own risk, they don't know what they are doing and are fine leaving your home in a potentially hazardous condition.

I was looking for a replacement heater and was advised to check out Horizon. They were very through and helpful in picking out the proper system for my home. The only thing my wife and I had a issue with is the price! Wow they were so much higher than the rest of the estimates we received. So we decided to go elsewhere in getting our unit replaced.