Filan & Conner

I'm new in the area and needed a reliable plumber to replace my kitchen faucet. Kevin Kaspar of Filan and Conner Plumbing provided more than just reliability. Kevin was punctual, knowledgeable, professional, and pleasant, and he made recommendations for issues that I wasn't even aware of. If I have other plumbing issues, I will be sure to contact Kevin at Filan and Conner.

Josephine D, Atco, NJ

I hired Filan & Conner to replace my old whole house air conditioner.  They offered a Rheem 4-ton AC with a coil.  I accepted it and they installed it on schedule.  After its completion I waited a day and then turned on the system and the system was slower than my old system. SO I went to the basement to check the system.  I found a number of places where the system was leaking air even from the new coil itself.  The new coil they installed is smaller (I was not aware) but they did not change or put a converter to fit it to the old ductwork.  They just added copious amount of silicon to connect the two.  It looked like a DIY job (pictures attached) and was also causing several leaks.  This is a really poor job.  These folks are total crooks.

Hired Filan/Conner to install heater 12/2021.  A nightmare!   Had to have them come out 2 to 3 times a month for 8 months until I said no more.  Heater kept breaking down from first day installed 12/30/21.  I was without heat for 5 days after installed as they would not come out on weekends or holidays.  Some adjustment, then a leaking capacitor that they couldn't find, but I found it.  The stack as installed failed inspection by Mt Laurel Twp.  It was left unsealed allowing freezing cold air to enter from roof causing overworking of heater - and a carbon monoxide danger.  They came out to seal, but used a sealant that was a fire hazard.  The  ceiling above heater was not secured, plate hanging down and not insulated. This Also aloud up to 130 degrees of heat to enter from roof through to system in summer (This review is shortened.)   ---  but then came summer with no air conditioning.  That summer was brutal with excessive heat and house was hot.  High gas and electric bills.  All they offered were bandaid corrections that were not nearly appropriate for this heater or my house.  And wanted more money saying preexisting conditions that were not part of new heater installation.  How do you install a heater as a contractor and not have it work and just make excuses.  I finally had enough, had 2 other contractor opinions at my expense to advise corrections needed for the shoddy install.  I settled on a contractor to make the repairs.  They tested all before hand scientifically and results were as I already knew about my house.  And that the corrections Filan/Conner wanted to make were      rediculous, cost a lot more money and would not have worked.  Obviously Filan/Conner did not know how to install a heater in a modular manufactured home.  Filan/Conner does not warrant even one star for review.  It cost me $5,000 to correct all repairs that should have been done as part of original installation.  The condensate pipe they left uninstalled!  When they did come back out to install, they installed it going through main duct leaving all holes and openings unsealed whereby all my airconditioning was be diverted to underneath the house instead of in the house through house vents.  I was sick and nauseous all summer from the Excessively hot house and no airconditioning.

Very pleased! On time, friendly, knowledgeable, easy to work with. Not looking for more plumbing issues but I'd call them in a second.

Filan & Conner were at our home from the 12th through the 14th of April adding a second HVAC unit for our 2nd floor in our attic.  Everything went well during the installation.  All of the workers were courteous and things ran efficiently.  Two days after their work was completed, a leak started to form in our upstairs ceiling.  I went into the attic to investigate and it appeared that the new unit was leaking over the last two days and water was everywhere in our attic.  Water had pooled up in our attic and eventually began to come through the ceiling.  We contacted Filan & Conner late Saturday evening and at our request, they came Easter Sunday morning (April 17th) and fixed the leak.  The worker informed us that someone else would need to take care of the damage and we should call on Monday, which we did.  Since the leak repair, the water has soaked through more of the ceiling and the seams of our ceiling have split open now multiple sections of the ceiling need to be replaced and soaked insulation needs to be replaced.  Nine days have passed and we have yet to have someone come and repair this issue.  We have initiated multiple emails and phone calls.  Each time we are informed that we should be getting a call to schedule the repair that day and still nothing.  The damage continues to get worse as the days go by as the weight continues to put a strain on the damaged ceiling.  On our most recent call (April 22nd) we were told that we should just call someone else to schedule a repair and send them a bill, which I feel is still unacceptable.  Filan & Conner was quick to cash our check, but have continued to drag their feet when it comes to fixing their work as we are still without a date that the repairs are even scheduled to begin.

My heater started acting up so I wanted to fix the problem before it became a major issue and I was without heat. Tony responded immediate to my request and was at my house in a matter of hours. He examined the unit and cleaned something that might be part of the issue but other than that, no further work was needed. He did not charge for this service nor did he try to sell me something I didn't need. It's hard to find good, honest people and Tony appears to be just that! I plan on getting a new HVAC system in the next few months to replace the original which is over 20 years old. I will definitely be using this company. Thank you so much!

UPDATE: Well my AC took its last breath during one of the hottest weeks in the summer so I had the entire unit replaced a month ago by Filan and am totally happy with the timeframe for install, price, and workmanship.

Had a technician named Nick who was amazing and very knowledgeable about my heat pump issue.
I will absolutely call Filan & Conner in the future if needed.
Great job!!

I had a problem with my high efficiency boiler. It would lockout and I would have to manually reset it. I had had this problem since the boiler was installed. No one was ever able to fix it!  I had 6 estimates to repipe my boiler, and Filan & Conner were the only ones to not insist I get an entire new system. They also didn't call me honey, baby, or sweetie! They were fast and professional! Thank you, Tony R!!!

They just did air conditioning for me and I am very happy!
Thanks again!

We sold our house and was pressed for time to make repairs from the home inspection report, called Filan and Conner Monday and by Tuesday they came out and fixed everything in one day! We recently had a poor experience with another plumbing company and was nervous that this would the same but Tony was professional and knew exactly what to do! He had the part immediately and fixed everything in less than an hour, all for a reasonable price! Would definitely call them again for any plumbing work!

Called and scheduled an appointment for a simple, routine copper line valve. Gave me a 3 hour window so I moved my schedule around. No call no show.
Now I'm looking for a company for another job and their name came up so I decided to leave my review... And crossing them off the list for good

Gabe and Tony just left after fixing a broken pipe under my kitchen sink. They were professional, empathetic and practiced the proper safety measures with their PPE. I will definitely be calling them again when I need work done. Thank you both so much!

Great response and super polite and professional. They were out same day (holiday weekend) and fixed not just my reported issue but went above and beyond to make sure the full system worked as best as possible. The tech was super polite, treated me, my family and my house with utmost respect, covering and uncovering his feet dozens of times as he made trips out to his work truck. Fully explained all he was doing. I did have to pay a hefty premium for emergency service, but their service was unimpeachable.

Very Unprofessional. Very passive aggressive. Spoke to them without my husband and they made me feel inferior to them. Husband spoke with them and their entire attitude changed. Will not be recommending this company to any of my friends or family.

1. Professional
2. On time
3. Extremely knowledgeable
4. Get the job done right the first time
5. Polite and courteous
6. Left the work area clean and neat
7. I will refer them to family and friends

We had an emergency and It was fixed with zero issues. I was very happy with the plumber who came out who was knowledgeable and wasted no time correcting the problem and answering our questions.  You won't go wrong calling these guys!
Five star all day long.

Such a fair, honest, and transparent company. You can tell there are no incentives for the employees or the owner to lie or stretch the truth, unlike many other plumbing and heating companies we have tried in the area. We have used them twice, with heating and plumbing, and would give them 10 stars on both services. There is no reason for us to look for another company, we are extremely satisfied with the superb customer service, quick service times, fair prices, and the quality.

We always call Filan & Connor. Through the years they have proven to be very knowledgeable, professional, and reliable. Recently Eric James installed a new water heater and did an excellent job. He was technically astute, polite, and courteous. Thanks Eric!

I would recommend Dave anytime and anywhere he was very proud very easy to talk to he know what he was doing. A real good guy anyone reading this you can use him.

Exceptional service , more then reasonable price and military discount . Will not hesitate to use again . Thanks Norm.

This company is top notch. Our water heater was leaking and flooded our basement. I had plans that could not be canceled and it was late in the day. The owner himself came and took care of everything while we were gone and we came home to a cleaned up basement, hot water in our house and an install that was beyond exceptional! The owner went above and beyond to make sure we never have an incident like this again. We will never use anyone else for our plumbing needs!

I highly recommend Filan & Conner Plumbing.  They installed 2-zone central air-conditioning in our 1907 two story house which has radiators and no existing ductwork.  They did an outstanding job, cleaned up after themselves, were reasonably priced, and were nice to to deal with.  They had to cut vents into our original yellow pine floors on the first floor and did so with no damage to the floors.  The upstairs unit had vents installed in the ceiling.  There was minor damage to a couple of the old plaster ceilings which they immediately repaired and painted.  We were so pleased with the quality of the work that we also had them replace our 40 year old boiler and old hot water heater with a high-efficiency combination boiler and hot water heater.  Filan & Conner will definitely be our plumbers in the future.

Filan & Conner completed a complex job in our house, which involved digging a trench under the family room in order to repair a broken pipe. I was pleased with the outcome of the job, which restored the family room and its carpet and furniture to its original condition. However, I would not award 5 stars because the work took longer than originally promised and there was not prompt communication with me about the delay, that is, I had to make the calls to find out the status.

I can't recommend Filan & Conner highly enough! We were in a dire situation, trying to make settlement on a tight schedule. F&C were so accommodating.  Got us scheduled right away and were able to do repairs and inspection within 24hrs. Pricing was fair and they were very clear on what needed to be done and why. Tyler was great, he will be my first call whenever I have a plumbing or hvac problem.

i recommend Dave and his crew ,they did a bathtub and toilet replacement ,all of the crew were extremely neat and clean they  did a great job setting me up with the rough in so i could tile and then they finished the install when i was ready. also the price was right ..