Best Security System Installation in Nashville TN

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Trustworthy, dependable. Very happy with the plumbing work and AC work they have done.

Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems.  On both calls the technicians called when enroute and arrived early in their scheduled windows.  All work accomplished in a timely fashion.  Both teams cleaned up things before they left.  Prices were reasonable.  I even signed up for an annual service plan.  Good folks!

My heat went out and I was worried since some lows of 17 were forecast for the near future. I have a tight budget and had been slow in calling anyone - dreading the cost. I am fortunate that I have 2 separate units - upstairs and downstairs. It was the upstairs unit and we had been making it okay in our upstairs bedrooms. Due to a few recommendations, I called Lee Company. The technician quickly told me that both my units were dead - that my downstairs must be warm due to good insulation. He stated that it would take a long time to get the part for the upstairs unit - if it would even be possible to get it. He brought the installer back the next day to give me a quote. Both the technician and the installer confirmed that both units were dead - even though they were standing in a warm room with freezing temps outside. I was told that they had the units in stock (no choice of units was given) and that the price would go up by the first of the month, but they could get them installed before the low temperatures - if I gave them the go ahead. At this point I had not been offered a written quote or any information about the recommended units. I asked for the quote to be emailed. A few minutes after they left I received a quote for almost $16,000 - with a cancellation clause that stated that immediately upon signing I would be responsible for 15% for a cancellation and restocking fee. The dead downstairs unit has continued to keep the area warm. Another technician (obviously not with Lee Co) quickly realized that the upstairs unit needed a part that cost less than $60, He was able to get the part immediately and It took less than 20 minutes for him to install it. I would never have expected this type of scam from Lee Company.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Our Water Heater went out and made showering with a friend not as much fun.

We called the Lee Company, their representative came and looked at the Water Heater, he called me and said it was shot and I would need to replace it with a new one.  The cost of the new water heater was $1,375.00, I thought this was steep, however to have a reputable company come into my home and assure us that things would go smoothly, I guess this was fair.

After the installation we were told that in 45 minutes we would have hot water, but 2 hours later, still no Hot Water.  We called them back and within an hour a nice gentleman came over around 7:30 PM and found a Bad Breaker that mush have slipped past the installation crew.  Around 9:PM he was finished and assured us that now it was working and we could enjoy Hot Water very soon.

Now I'm not really sure that the Water Heater was Bad or did I just pay $1,375.00 for a new breaker.  Of course now we do have a New 50 Gallon Water Heater with a 6 year warrantee.

Within 36 hours our Hot Water and Showering Pleasure was restored.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Bill Lee's (running for governor) company is the worst.  I've been a customer for a long time with service contracts at several properties.  This June I called (because I hadn't heard from Lee) to schedule spring a/c check and maintenance-they should've scheduled it with me as they did for years. When I called the operator told me that she would put me on the schedule for October.  October? I said - that's too late.    She said that because it got so hot so fast that they didn't have enough techs for regular maintenance and would only set up an appointment if something broke.   I said I have service contracts on several properties and she said it didn't matter.   She said, 'hopefully nothing will break til October' and I said let's hope.   Fast forward to July.  Early one Sunday morning I hear dripping.  I went to the hvac closet and the a/c unit was rapidly dripping water.  Spilling over the water heater onto the cement and under the wood flooring.  I called to schedule an emergency call - they labeled it a work in not an emergency and the tech showed up at 4:00.   He said the P drain was clogged with mold, this wouldn't have happened if regular maintenance had been performed in the spring.  He said I still needed to schedule a service call which I did.  I shouldn't have been charged for any call but (according yo John Davis, General Manager) But I was charged $100 and never was reimbursed.   The floor bubbled  up from the damage.  Charlie Roberts, Manager and John Davis said they would fix it and then stopped answering phone calls from us.  Many weeks have gone by and we called our insurance company because the damaged floor is upon entry to our condo and everyone trips on it - it must be fixed. Lee Co walked away from us.  When I called last week and spoke with Lynn, I asked her to cancel my service contracts and get a refund for the contracts because I apparently paid for nothing.  told her the whole story and she was sympathetic saying that she was familiar with me and that I was a good customer and always very nice and she would check with her manager and call me back.  That was 2 weeks ago. NEVER USE LEE CO!!  And IF BILL LEE RUNS HIS COMPANY LIKE THIS HOW CAN HE POSSIBLY RUN A STATE!!!  So disgusted.

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.