Best Generator Repair in Nashville TN

Helton's Service was referred by my home warranty. Other than the home warranty not putting the service request in when I first called, David once got he got the request he was here in the time he said he would. I like that because in the years I hire a contractor most of them do not show up as they say.  David found the issue with my AC and it was repaired in no time and even made a suggestion to my benefit. I appreciated that and I believe he was honest about it.  I would call him should I need service again.

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

Service scheduling was not only quick (they even had same day available) but flexible. The scheduling window was narrow -- they did not make me block out a 12 hour window during which they might arrive, but booked and arrived within a 30-minute window.

Technician was clean, friendly, personable, and efficient. Work was quick and well done. Happy with the service, they will be my first choice for future electrical work.

Josh and Chris were phenomenal to work with.  Not only are they fine men but they are skilled and hard working.  We had a pot filler water line installed, gas lines run to our dryer and range, dryer vent repaired, garbage disposal installed, and kitchen faucet repaired.  At one point I saw Josh looking around and I asked what he was looking for?  He responded I'm always looking for the next thing I can do while Chris is working on something else.  Simple statement and I admire his mentality.  No idle time.  I was in the business of managing people for over 35 years.  The exceeded my expectations.  I'd hire these guys in a heartbeat.  So glad I met you and worked with P&G.  Forever a customer.

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Came out for a service call in September 2017, in which I handed the guy a credit card to pay.  I then get a letter in January 2018 saying that we still owed the balance for the September service call, even though I have a form showing we gave the credit card for payment.  I call to make payment in January, the guy on the phone says he cannot access my account and have someone call me back.  Fast forward to April 4, 2018, I get a call from them saying they wanted to reach out to me one last time before they sent my account to collections.  I paid...even though I tried to pay the day of the service...and again in January.  Most unorganized, unprofessional company to deal with.  Would not recommend and will never use again.

Lee Company is not the cheapest but you get what you pay for in my opinion and that is why I keep using them. They just demo'd a tile floor and laid new subflooring. They also tore down a divider wall and reworked my plumbing to fit a new vanity. The drywall work and plumbing work is perfect. It could have been done cheaper by using a smaller company. But I trust the people in my home and I am not going to use anyone else. To me it is well worth the high level of service that I get when I call them.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!