Best Gas Furnace Repair in Nashville TN

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

We needed our heat pump replaced and a mini split installed and Jesse did a great job of helping us. He explained everything and even did an involved test to check and make sure we were getting the right size for our house. Installation was quick and professional. Highly recommend.

Surprised this company does not show up with any reviews, presently, on Yelp. Needed completely new A/C compressor/coil - due to the cost, asked for four bids from area contractors. Proctor and Graves bid came in at around HALF of other bids; yes, you heard that right HALF of other bids, but here's the real value on that. The HALF of other bids was on superior equipment/manufactor according to Consumer Reports. The HALF price was on an American Standard when other's were bidding double there cost on low-end GOODMAN systems.  The work was done on time, with installers who were careful and courteous and the clean up and removal of old equipment was accomplished all within a span of a few hours.  Anyone in or around the north and east side of Nashville would be well served to have this company bid your major A/C work. Oh, and let me add. Their service fee of $69? That's $20 LESS than the company I've used previously in the Gallatin/Hendersonville area.

We use Lee Company and twice a year they check Heating/AC and out electrical. This is a straight forward company with honest service personnel. I also like very much receiving a military discount when we need work to be done.

They call ahead, put covers on shoes for entering the house, review everything, take photos, and explain everything as detailed as you would like. Even when work is required or they find something they don't do a hard sell. They may say this has to be done or they may say you might want to schedule this as this should be done every say 5 years for duct cleaning. Then they can give you the price and you can decide on the scheduling.

Taking pics of my A/C  or him standing next to the unit would do little to aid this review. The proof is in the satisfaction. We are totally satisfied.

Will and the team at Griffin Mechanical took great care of us after my 1970's unit finally bit the dust.  My wife was pregnant and it was getting hot out so this was not ideal timing.  The guys were very respectful of my wishes and helped me size the system to add some ducts where needed.  I changed where the air handler and condenser lived and it was not an issue for them.  I am a construction worker, I'm particular about my house and want things done right.  They not only did a great job, but they were friendly.  

Recently they called ME to set up a free service call to check the system and made sure we were tip top.  That's right, I didn't have to call them.  Now that's customer service.  

I told them to install Nest thermostat so I can test it for work, and I don't love it.  They are going to come back out and put a regular one in.  The tech tried to tell me but I was insisting for test reasoning.  

HVAC is expensive, so spend your money with the professional people at Griffin Mechanical.  I do A/V work and appreciate the same care I give on my house.

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

Scheduled twice and twice didn't show. Being friendly doesn't entitle someone to leave their customer at home all afternoon waiting with no response when asked about an estimated time of arrival. I had to schedule time to be home twice for a no show

To their credit they were punctual and communicated when they would come out, which happened to be the same day. They had a 95 dollar service fee which a lot of places have but most other places roll that into the repair if they do the work, with Hoffman that is not the case. My review is based solely on pricing as Hoffman was more than double what other plumbers quoted me. I was given a thorough estimate that explained each option to repair my water heater. The cheapest option was to replace a valve and would have cost 400 dollars plus the 95 dollar service call. I called around because the quote to replace the water heater was 2100 which to me seemed a little high because a water heater is 500-700 dollars and I can't imagine it would be 1400 dollars in labor. The second and third quotes were both under a thousand to replace the water heater. I am not sure if Hoffman does good work or not but based on the very high pricing I would not use them. They were very communicative and came out the same day which was good, but again just way too expensive.

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

I read all the reviews. I believe Lee at one time probably was a great company, and I also believe their service techs are probably pretty good too, although pricey.  But you just might want to read on ......
We had just moved in to our home and the main heating / AC combo unit would not kick on. (The unit is about 14 years old; it's a huge, 2 1/2 ton unit)  Lee was the first one I called.  Someone (don't really know if he was a tech or salesman) came out very quickly, and after about 10 minutes of examining, told me that the reason it would not come on was because of a cracked heat exchanger. His boss was to come by on his way home that day and give us a quote on the damage.
His boss did show up on time and told me all the reasons why I needed a new unit and how impractical and expensive it would be to repair the unit, not to mention that there was no guarantee they could even get it running again. His quote for all work was over $10,000! Of course I decided to get a second opinion, and called up a highly regarded local HVAC repairman.  He was out there about 30-40 minutes, got it running just fine (it was a faulty relay switch). Total cost around $75 including parts....funny, that's what Lee charged just for looking at it.  I asked him about the heat exchanger.  Yes, it was cracked and a potential carbon monoxide problem, so I decided to get a new heat exchanger.  For $1,300 I got the unit fixed (the new heat exchanger will never crack), and yes, it's not as efficient as a new unit, but I saved over $9K!! All Lee wanted to do was to sell me an new overpriced unit. There are many good HVAC repair companies around Nashville, please don't be pressured by someone from Lee!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

I am a property manager in the Davidson County area.  Over Christmas, due to the extreme temperatures, I had 4 emergency situations on water breaks.  I made 4 different calls to Lee Company for emergency service (as my regular plumber was away for the holidays).  As of January 5th, I have yet to receive a call back for even one service call that I requested. Obviously, I have resolved each of my problems with absolutely no help from Lee Company.  If they were too busy, they should have a least responded to my call and let me know.  I'm not sure why they even have an emergency 24 hour service line if they never follow up with customers. Will not be calling them again.

Repaired a small water leak from the crawl space. Charged $333 ($299 w/mil discount). I'll need to do some research on whether this is a normal charge. Technician was professional. Was seen promptly the day after I called.