Best Electric Water Heater Repair in Nashville TN

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

I have used this company on two occasions and I couldn't be happier with their service.  They do excellent work for a reasonable price. They were communicative and highly professional.  Jay, you are the best!!!  Highly recommend.

We needed our heat pump replaced and a mini split installed and Jesse did a great job of helping us. He explained everything and even did an involved test to check and make sure we were getting the right size for our house. Installation was quick and professional. Highly recommend.

My husband is in heart failure and we needed a simple plumbing fix that he might usually be able to do.  We reached out to three plumbing companies and heard from Michael Shaver right away.  They came out the next day, fixed the issue, and charged a fair rate.  We also like that they are from Bethpage that is a small community very near where we live!

Vince was on time and very efficient. He was very kind and I recommend Lee Company to everyone.

Absolutely the most disrespectful and unprofessional crew of plumbers I have ever worked with. Multiple issues throughout our build project left us concerned with the quality of work and knowledge of Don Wood's crew. We had to have them back over and over again during the build process for incorrect installation and various issues. Outside of MANY finishing issues, they punched a hole through our foundation block for the tankless water heater installation, and the debris and rocks from the block went right into the opening in the top of the water heater. NO ONE noticed, so when we turned on the water heater for the first time, there were rocks IN THE UNIT making it sound like a jet engine and probably causing permanent damage. They didn't replace the unit, but simply took out the rocks and said it was ok and wasn't damaged. We're hoping that's actually true, but given additional issues later and their increasing lack of professionalism, we now have concerns about that. At one point, I had to research how to install the shower steam system and explain it to them after they incorrectly installed it twice, and they treated me with complete disrespect and aggression throughout the entire process. After the primary bathroom in our new build flooded due to issues with the plumbing inside the wall, the plumbers showed up to make repairs and immediately got heated with us for asking them to remove shoes in certain areas of the home since we recently moved in and had the home cleaned, put out rugs, etc. One plumber told us that we could shove our home up our asses and began verbally berating us from our front porch. We asked them to immediately leave and will never allow Don Wood or anyone associated with them into our home again. AVOID THEM AT ALL COSTS.

David did a great job installing an outlet behind our dishwasher, adding a switch on the countertop and also an outlet under the sink. Will do business with him again. Thanks

Kris when above and beyond. He was out within an hour when our kitten went missing and the vent cover had been found removed. We recovered the missing kitten. They did an amazing job during a stressful situation. Highly recommend. Good people.

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

My and my husband's heating broke. The very day of our appointment, we not only received a new unit installed, the people who helped us were so kind. Thank you so much Koi, Brett, Tim, and Andy. You guys are so Amazing!!!

Not only is our dishwasher still broken, but I have the pleasure of witnessing their exemplary driving skills on a daily basis on my drive to work on I-65 NB.

Two months ago, after a recommendation from our property management, I gave Lee Company a call to fix our dishwasher that is constantly backing up. When the technician finally showed up (after getting lost), he worked on it for about an hour. I assumed all was good, but no. I received the service report and was surprised to find that it listed two hours worth of work. I attempted to call their billing department as to correct this prior to receiving an invoice. I never heard back.

A few weeks later, I received a call from someone at Lee Company. Apparently they sent the invoice to the wrong address - repeatedly. I gave them the correct information, questioned the service report and told him our dishwasher was still broken. He told me that the extra hour was for the use of the mini rooter.. that I'm sure is long paid off by now. He told me he could get someone out here the next day and would call me when they had a slot open. It's now been almost three weeks since we spoke and I still haven't heard back.

Honestly, I don't care at this point. Their clear lack of organization, management and skill makes me want to steer clear from this company.. Even on the road.

This morning I saw truck #117 weaving through traffic with no signals. Thanks for that. Then, truck #687 drove an SUV off the road on 65 at 7:25 am. Luckily the SUV had a shoulder to swerve into. I don't think the Lee Company employee even noticed.

Tips:
-Work on communication. It's clearly lacking.
-Get a GPS.
-Hire employees that actually know how to repair things.
-Send them all to drivers' classes.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Will and the team at Griffin Mechanical took great care of us after my 1970's unit finally bit the dust.  My wife was pregnant and it was getting hot out so this was not ideal timing.  The guys were very respectful of my wishes and helped me size the system to add some ducts where needed.  I changed where the air handler and condenser lived and it was not an issue for them.  I am a construction worker, I'm particular about my house and want things done right.  They not only did a great job, but they were friendly.  

Recently they called ME to set up a free service call to check the system and made sure we were tip top.  That's right, I didn't have to call them.  Now that's customer service.  

I told them to install Nest thermostat so I can test it for work, and I don't love it.  They are going to come back out and put a regular one in.  The tech tried to tell me but I was insisting for test reasoning.  

HVAC is expensive, so spend your money with the professional people at Griffin Mechanical.  I do A/V work and appreciate the same care I give on my house.