Best Tankless Water Heater Repair in Minneapolis MN

They charge more than most attorneys. 600.00 dollars for 30 minutes. Joke. Coupons ya right. They just raise there quote to cover the coupon.

We had a leaky tub faucet and were quoted $700 by a different business to fix it, and they didn't have the parts to fix it that day.  We called A Art's and their plumber (I think his name was Lonn) came out the next day.  He had the parts needed to fix it on his truck and completed the work for $200 less than the other plumber!  He was professional, prompt and did great work.  We were extremely happy with the quality and price of the repairs and would definitely recommend this business.

Brian was the service guy and fixed my water heater. Turns out the issue was a dirty gas line to the heater that he cleaned out, I never would've figured that out! That night my furnace stopped working. They came right out next morning and it was coincidentally a dirty flame sensor that he cleaned for no charge. I will definitely use them again for maintenance or repairs.

Their work is excellent.  BUT their customer service is lacking.  The invoice does NOT state that you will be paying for their travel time.  Nor does it state that you will be paying for their lunch breaks.  Again, the work is excellent, but the customer service leaves something to be desired.

These guys are first-rate plumbers -- all of them. I called them on the recommendation of my electrician ten years ago and I've never looked back. They've diagnosed a cracked pipe in my kitchen wall, replaced broken shower and bath faucets, fixed a leak in a dishwasher line, installed a new garbage disposal and handled the plumbing for an extensive kitchen remodel. Everyone at Pipe Right is smart, quick, reliable and trustworthy. I can't recommend them highly enough.

Literally the worst customer service. Will NEVER use them again. We have been loyal customers for over 5 years. They replaced our entire air conditioner a few years ago and our heating system this year as well as numerous other smaller jobs. We have paid them at least 20,000 over the last few years. We always knew they charged more than others but had been satisfied with the work until recently and kept using them. Then a few weeks ago we asked them to come fix 2 toilets. One of the toilets ended up with a new problem after they left and ended up flooding our entire bathroom a few days later. They came back to fix it free of charge so we moved on from that frustration. But a few days later the other toilet they had fixed started up with the original problem again. They had told us the toilet was old and would likely need to be replaced in a year or 2 but should hold us a while longer. But less than a week later the original problem came back. We asked them to come back and take a look, especially since the technician had made a mistake on the other toilet, so we wanted to see if he had made a mistake on this toilet too. They set an appointment and then 30 minutes before the appointment Jason the owner called and was incredibly hostile and said they refuse to come look at the toilet and will only be willing to replace it, and won't even attempt to look at or fix it. It made no sense since they couldn't have determined  if the technician made a mistake in fixing it without looking at it!! Absolutely absurd. He treated us like difficult customers even though we have paid them a ton of money and been loyal after all these years and they admittedly messed up the other toilet a week beforehand which caused our other bathroom to flood! Funny enough we had another company come out to look at the toilet today and they told us that soderlin failed to fix it properly and it does NOT need to be replaced. The other company also charges half of what soderlin charges! Wish we had switched companies sooner!!

I had a plumbing semi-emergency in the midst of the grief and financial crisis surrounding my husband's death in June. I called Matt's and they were able to make an appointment quickly, but at a time I was not home. I asked them, and they agreed, to call me with a quote before doing any work. I told them we were recently bereaved and in financial crisis. Sadly, they did not call me and talked to my inexperienced son instead.  Charged me $975 to replace two silcocks and two boiler drains. This at a time they knew our world was rocked. I talked to SEVERAL plumbers and contractors and they all told me it could have been done for half or less. I have reached out again and again to them to make this right. One star for doing the work.

We encountered BWS Heating almost by accident: they were chosen by our property management company to do emergency service on the water heater at our rental property in the Twin Cities area. At the time (01/18/2020) , we were out of the state and went along with their recommendation.
Simply put, I would never choose to do business with BWS again.

First, the diagnostic service that they provided cost us $188 because it involved overtime because the work occurred on a Saturday.

Second, the work involved in relighting the pilot light for the water heater cost us another $200.

Interestingly, our contract with Renters Warehouse stipulates a $400 ceiling on emergency repairs. As noted below, the charge of $388 was probably not an accident (see Fourth below).  

Third, we received a quote for a new water heater with two options (either 40 or 50 gallon capacity) with pricing but no indication whatsoever about the manufacturer or any other product details for the units being proposed.

Fourth, after the immediate crisis was resolved, we learned that BWS pays a referral fee (or kickback) to Renters Warehouse whenever they are referred for a service call.

We did, in fact, contract with another company, one within 6 miles of our residence in contrast to the 25-30 mile distance for BWS. This firm not only provided us with specific details of the product options that they recommended, but went above & beyond installing the new water heater by making a couple of small improvements in our furnace room operation (at no additional cost, by the way).

Thom B.

I was talked into a package deal by a sales person who was personable, but turned out to be bad at following through on the details of my requested work. Final result was poor quality and not quite what I asked for.

No idea of the quality of this service as they never showed up for my scheduled tune up appointment. I waited over 2 weeks for an appointment and when the person didn't show up I called them.  First I was told I had the wrong date. I did not have the wrong date.  They called me back and said they had to reschedule my appointment but had FORGOTTEN TO CALL ME.  We had cleaned out the furnace room and were awaiting the results of the inspection to determine if we could do another home improvement or if we'd need a new furnace in the near future.  They REALLY caused problems for us by doing this!  I wouldn't waste my time with this company as they are obviously unreliable and have little concern for anyone's schedule other than their own. There are better providers out there who will put their customers first.