Best Tankless Water Heater Repair in Minneapolis MN

They arrived when they said they would and completed the work effectively.  I appreciated the time they took to explain how the appliances functioned and the alternatives available to repair or replace.  They were neat in their appearance and work.  Professional all around! Prices were mid range to upper mid but you get what you pay for.

A Aart's Plumbing charged me an excessive amount to repair a leaky pipe.  Lonn did not wear booties and he did not put down tarp to protect our carpet.  He had to tear down sheet rock from the ceiling and he left a mess for me to clean up.  He charged me over $700 to fix the leak.  The next day which was a Sat. there was another leaky pipe in the same area so I called A Aart's Plumbing and got a message there there was nobody available for an emergency call.  I called Plumb Right and Thomas came out right away and he was very professional.  He wore a uniform and booties and he put down a tarp to protect our carpet.  He had to tear down sheet rock from the ceiling and he cleaned up the mess and took it all with him.  He charged me $353 to fix the pipe which was less than half as much as the amount I was charged by A Aart's Plumbing for the same kind of repair..

I contacted 3 plumbers about flushing my hot water heater.  2 came back with bids, Metro asked how old was the unit, 2.5 years I said.  He said unless you flushed the heater yearly it would do me no good. He also said he personally never flushes his heater because the 3/8th inch drain won't get all the sediment out anyway.   I thought he was very honest with me and I'll definitely look him up for the future

Their work is excellent.  BUT their customer service is lacking.  The invoice does NOT state that you will be paying for their travel time.  Nor does it state that you will be paying for their lunch breaks.  Again, the work is excellent, but the customer service leaves something to be desired.

Geno was a life saver.

I had the fun of having a sewer backup in my basement right before I left on vacation. Geno came over with a camera, showed me the break in my line going out to the street.

With his help I was able to get the line fixed very quickly and at a cost that other companies were unable to match. Geno took care of pulling the proper permits and meeting with the city inspector as well.

They did the work but, as others warned, beware of the price! For one hour, we paid $430. They replaced two hoses and readily shared that the parts cost $30.  You can find a smaller shop with better prices that can easily do the same or better work. Check around. We wish we had.

My 91 year old mother's outside faucet was leaking water inside her basement. I called this company to do the repairs. They were responsive, however they charged my Mom $1195 for this repair!!! In speaking with other plumbers and friends that have done a repair like this it would be $100 in parts. So that means they charged $1095 to perform the necessary repairs!!! So, that means they charged $500/hour for labor. I feel they took full advantage of an elderly person who had no idea what this repair would/should cost. I would highly recommend that you don't use this company!!!

I had a similar experience with BWS in 2018, like Collin N. did on 11/14/2020. BWS sent out a technician to fix my condensation pump. The technician forgot to remove the little piece of cardboard that activates the pump. The pump overflowed, soaked and ruined my carpet. I was told that if BWS was going to replace the carpet, I was going to have to pay for the condensation pump and labor. Which I was told came to a total of $1115. Even though I had coverage of 10 years all parts, compressor lifetime parts and  unit exchange 99 year unit replacement. My original installation date was 04/25/2014. Plus a Residential Service Agreement. BWS never took responsibility for my carpet and I had to pay for it's replacement.
Recently, my furnace started leaking water.
Steven came out on May 25, 2023 and barely took off one of the panels and looked into my furnace with a flashlight. He spoke to his manager in his van for several minutes and when he came out he gave me 3 options. I chose the option to put in 1.5 pounds of refrigerant and dye into the unit. It would cost me $489 and I would have to pay for it in advance. I did it because he said, BWS has changed. They now have about 40 employees and they are some of the best he has worked with. Later, when I received the invoice or the Description of Work it said, to keep the homeowner happy we added dye and refrigerant.  To pay an additional $489 would not make me happy. Steven said, BWS would call me to make arrangements to come out in 3 to 4 weeks to see where the dye was leaking, diagnose and fix the problem. During this time, I contacted 3 other HVAC companies.  They came out and took off at least 2 or 3 panels to find out why it was leaking. They told me the pitch of the core was not steep enough. (which was already replaced on 8/21/2018) The water would sit in the pan and when it would fill up the water would overflow and leak out the bottom of the furnace. 4 days short of 2 months has past since Steven was at my house. I still have not heard back from BWS. I texted BWS to have Steven call me. When I spoke to Steven I went through the entire list of reasons why I was so dissatisfied with BWS. I told him that by this time almost 2 months had past. I had another company completely install a brand new hvac system.
Steven asked me if I would like his manager to call me back. I said, I would love to have him call me back, but this is BWS and I know he won't. As of today he has not.

Rep came out to check water heater issues. Gave me verbal estimate of $700 to replace the computer on the tank, but said it wouldn't be long for the tank to need to be replaced too. Went outside to write up quotes for replacement. Came in with his iPad with quotes from $2400 to $7300! I asked for a copy and was told THEY DON'T GIVE WRITTEN QUOTES because they found customers would shop around. When I asked, he advised of the brand they use but that if I wanted a different brand, they would do that too. NO BROCHURE about the product or brand or anything. Rep also said that if we chose to replace, to give him a call directly, no need to go through their office. Something just didn't seem legitimate here with NOTHING IN WRITING. Paid $99 for the service call.

No idea of the quality of this service as they never showed up for my scheduled tune up appointment. I waited over 2 weeks for an appointment and when the person didn't show up I called them.  First I was told I had the wrong date. I did not have the wrong date.  They called me back and said they had to reschedule my appointment but had FORGOTTEN TO CALL ME.  We had cleaned out the furnace room and were awaiting the results of the inspection to determine if we could do another home improvement or if we'd need a new furnace in the near future.  They REALLY caused problems for us by doing this!  I wouldn't waste my time with this company as they are obviously unreliable and have little concern for anyone's schedule other than their own. There are better providers out there who will put their customers first.