Best System Maintenance in Memphis TN

Shawn Patton does a phenomenal job taking care of his customers no
Matter how long it's been since we used them. With the ice storm we lost power and I was trying to hook a generator up to my furnace. Shawn went out of his way to help me and answer questions and even called me back later to check on us. Always willing to go the extra mile and take care of his customers. Highly recommend for their quality and service!!!

Awesome service!  Tommy was very polite and solved our ac problem.   He also fixed our unclogged sink.

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

This is a great company!  A discount coupon I had purchased from Yelp did not include the limitation of being a Service -related saving.  Choate's honored the coupon amount for items I was purchasing, since I had made a special trip.  It's nice to do business with a company exhibiting customer service, integrity, and honor, even though they weren't sure why the coupon details had been omitted.  They, also, e-mailed, offering an additional apology and other discounts for my inconvenience.  Thank you for being exemplary!

Had horrible service dealing with Best Care. Said I had a leaking coil that needed to be replaced. Turns out it was the same coil they replaced 11/2 years ago. These coils should last 15 years!! They told me no warranty exists and that there was nothing they could do. Come to find out it wasn't the coil to begin with, finding this out through another AC company, and that I was low on Freon and just needed my pan adjusted. Best Care serviced my AC May 15th saying everything was good to go, two weeks later I'm low on Freon?. In addition, come to find out there is a manufactures warranty on the coil. Miss information and laziness seems to be the real issue. Would not recommend........

My home warranty company sent this company out and the Tech broke my drain. I reported it and of course the tech denied the damage. I then called the company back and was told by someone name Brandie that because their tech said he didn't do it then there was nothing they could do to help me and that I would need to file a new claim (meaning pay for their technician damage). Very unprofessional, no one calls back when they say they will and only cares about the money.

If only i could give 0 . The worst plumbing service ever! Had to call them to fix our plumbing problem. The first day a man came, he couldn't find the clean out. He even asked me if i know where it was. How could a woman, first time owner of a house will know where it is? I was even not here when this house was built 30yrs ago! And how could he not find it when it's his job to do it? He only spent like 5-10mins and decided to ask right away for the service fee! He gave a receipt stating that he couldn't or we don't have a clean out, so he need to go to the vent the next time he will come to our house. Or better yet, if my husband find the clean out, he'll be back. Fast forward to that next day, he came back. The schedule was 2-4pm, he came at around 4:06pm! Very unprofessional! He tried the vent, didn't work! Had my bathroom flooded again of what he did. I kept telling him that if he do something, it will be flooded on the bathroom, still he did it. Bathroom (2) and bath tub (2) got so messy. In short, no work has been done! That was Friday so we need to wait again for the weekend to be over with no bathroom to use. My husband decided to get a very decent plumbing service because when he called them back first thing on Monday, their customer service sucks! Kept telling my husband that they will return his call blah blah blah.. well guess what? No return calls until almost night time. Anyway, our plumbing problem has been resolved by another company that my husband called just today, Tuesday, same day they came. Thanks to you guys! Your company is never number one after all!

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

this company is less than professional; they had a tech at my house on Wednesday for my washing machine; the tech determined the repairs to my washer would be too costly and determined the machine needed to be replaced; they were to call my home warranty company with this information on Thursday; as of Friday they still had not called the information into my warranty company; I contacted my warranty company early afternoon on Friday and they made contact with Service Pros to obtain the information; I have been without a washer for7 days and now I am looking at probably another 7 days of not being able to do laundry; I feel Service Pros should refund the $75.paid to their tech on Wednesday  so I can use that $ to pay someone to do my laundry for me.  

I would not recommend this company to my worst enemy; they don't even deserve a one star rating.

Ron installed a new unit at my home around Memorial Day 2019. In early August it froze up. I contacted him thinking he was reputable and would return to repair the issue. Long story short....initially he promised to come out the next day to check things out. After repeated phone calls and text messages, Ron turned his phone off. I had to get a reputable company to come out and clean up his mess at my own expense. Turned out it was low on freon. This provider will talk a good game right up until he gets your money. I do not recommend his services if you value honesty and integrity.