Best System Maintenance in Memphis TN

Excellent service. We have used twice for issues with our AC and both times the service was on time and they fixed the problem. One time was an electrical issue and the other time was a coolant leak. They serviced the unit for an affordable price and told us what our long term options were. They also explained some of the problems with our older unit.

Awesome service!  Tommy was very polite and solved our ac problem.   He also fixed our unclogged sink.

The two men were very professional, courteous and were meticulous in explaining the system and thermostat. The attic was cleaned up and neat. Javier and his helper did a great job. Thanks again for another job well done.

Their driver almost t-boned my after running a red light.  My light was green, and I was turning left onto whitten, and a driver of one of their trucks almost t-boned me, having chosen to run a red light.  He was close enough that I could see he was a white male with a beard, wearing sunglasses and talking on his phone. I slammed on my brakes and pointed up to the clearly green light.  I don't know anything about their air conditioner repair, but they need to train their technicians on not to run a red light.

I had an employee come out due to them being a contractor for my home warranty. Once the employee arrived 10 minutes prior to the end of my appointment window the first thing they requested was to look in the attic. Regardless of my issue being with the outside unit, and the employee  refusing to look at it. I allowed the employee to look in the attic and the employee immediately told me that they could not work on my unit, that Best Care's contract does not cover it. Weeks later after speaking to the warranty company, they advised me that the contractor send in a report stating that the portion of unit not covered under my warranty is what the issue was. Also, what the employee disclosed to the warranty company and to me are two different stories. Now, it's hard to believe what the employee with Best Care stated since they TOUCHED NOTHING with my unit. It's unprofessional to have someone wait 10 minutes to the end of their scheduled appointment time, after a 5 business day wait for their appointment being scheduled, while the unit was off for 15 hours due to the 8 hour window of freezing in the 100 heat index, after taking off work, for the employee in this company to misdirect my warranty company and cause me a denied claim. I don't know what the protocol is for the two companies, but I don't feel the misdirect is part of it. To the owner, I do not want a response, because anything you say would not be believable to me.

This company is very friendly make you feel like you family, they always come in the time frame. My air had been out since this summer no one could seem to find the problem. Let me tell you about Andy !! He took his time found the problem and got us back and running. This man loves his job you can tell by his pateince he shows towards customers by listening to them, and solving the problem..

RW Heating & Air came out to our house as a result of calling our house warranty about a bad water heater. They determined that we needed a new water heater, new plumbing throughout the house (we have C-PVC plumbing), and quoted a 10 yr guarantee on the water heater. We cashed opted to cash out from our warranty and purchased a new heater from RW. The next day two technicians came out to install the heater. They did not check to see if the drain pipe went outside of the house or was plugged...just drained the heater...inside the wall. Water came out on the outside wall, into the wall, and possibly into the sheetrock. A supervisor came out, claimed the drain was our fault and they would not pay for damages. He also stated that they do not have 10 year guarantees. According to my wife he was rude and disrespectful during the conversation and at one point, when questioned about previous comments, he refused to speak with her any more. The technicians ran the drain out through the house eves and reconnected the old water heater. This is our third encounter with this company and in 2 of the 3 encounters the technicians did not seem to know what they were doing. If dealing with this company I strongly recommend caution. They seem more interested in telling the customer that their plumbing is bad and selling all new plumbing from RW.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

this company is less than professional; they had a tech at my house on Wednesday for my washing machine; the tech determined the repairs to my washer would be too costly and determined the machine needed to be replaced; they were to call my home warranty company with this information on Thursday; as of Friday they still had not called the information into my warranty company; I contacted my warranty company early afternoon on Friday and they made contact with Service Pros to obtain the information; I have been without a washer for7 days and now I am looking at probably another 7 days of not being able to do laundry; I feel Service Pros should refund the $75.paid to their tech on Wednesday  so I can use that $ to pay someone to do my laundry for me.  

I would not recommend this company to my worst enemy; they don't even deserve a one star rating.

Ron installed a new unit at my home around Memorial Day 2019. In early August it froze up. I contacted him thinking he was reputable and would return to repair the issue. Long story short....initially he promised to come out the next day to check things out. After repeated phone calls and text messages, Ron turned his phone off. I had to get a reputable company to come out and clean up his mess at my own expense. Turned out it was low on freon. This provider will talk a good game right up until he gets your money. I do not recommend his services if you value honesty and integrity.