Best Ductless A/C Services in Memphis TN

These guys are great....prompt response and came quickly to solve our problem which was a deeply clogged pipe that caused our kitchen sink to back up.  We had called a couple of plumbers before who could not come out for a week but we needed to use our kitchen sink!  The problem wasn't easily solved but they were tenacious and kept trying until it was.  They will definitely be our go-to in the future.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

The two men were very professional, courteous and were meticulous in explaining the system and thermostat. The attic was cleaned up and neat. Javier and his helper did a great job. Thanks again for another job well done.

We had a heating problem and I called at 1:30 on a Friday. They were able to get someone out to look at our furnace by 4:30 that afternoon! Our first contact was with Randall and he was AMAZING to meet and work with! He was able to get Charlie, the service technician, out by 10:30 the next morning to get us taken care of. It was handled quickly, professionally and with true concern for our comfort. I will definitely use them again for any future issues!

A shoddy install job where the ductwork came loose in the attic about a month after installation, lead to my unit not cooling. The owner come out and did not check the unit inside but only outside. He did not check Freon levels.  From that, he claimed the unit was working and I just needed to turn it down to 70 from where I had it at 75  I told him it was blowing hot air from the vents. It was 82 in the area it was supposed to cool vs the other parts of the house which are serviced by other units. Those units were cooling and not running 24/7. He ignored me and said again. It's working just turn it down to 70. I did what he said for a few days, but it continued to blow hot air. He was very rude and said he would charge me to come out again.  His  son came and looked at the attic unit. He saw immediately what was wrong. The ductwork was completely detached. For almost a week the owner had me running the AC 24/7 when it couldn't cool. He offered no apology and no offer regarding my utility bill. There were also dishonesty issues with regards to the type of filter.  Don't use these guys

DO NOT USE THESE PEOPLE IF YOU CAN HELP IT!  They don't care about fixing your problem and don't think it's their job to keep you from having them. You'd better hope you don't have any problems with their work because they won't lift a finger to help you.

I had no choice but to use them because my home warranty sent them.  My water heater unit began spewing water Sunday morning.  I turned off the spigot to the unit and cleaned up the mess. I called for service but, of course, couldn't get anyone until Monday morning.  I slept on my living room floor with a garden hose connected to the unit draining out of my open back door and had to wake up every hour or two to make sure I wasn't getting more flooding or having strangers walking into my house.

When they came this morning, I explained more than once that I didn't think the closed spigot was stopping all water flow into the unit and that I was worried that it would continue to fill and have to be continually drained to keep it from flooding again. He said there was no problem, so I put the end of the hose in a bucket and went to work after scheduling the unit to get replaced. When I got back, once again my kitchen and living room carpet were soaked.

I called Best Care to have them send someone over to turn off the main to my house or do something to remove the threat of flooding until the unit could actually be replaced. Even though they were still open, they said everyone had gone home and they wouldn't do anything. They did have the technician who came today call me. He also said they wouldn't do anything and ended up hanging up on me. They seemed amazed that I would expect them, when they were here this morning, to get me to a point where I didn't have to worry about flooding until the unit could be replaced.

Now I'm going to have to sleep in the living room again and monitor the drainage hose and my open back door all night.

Update: After fixing this problem myself, the tech that came out failed to even glue the fitting or replace the part they were supposed to. This was not a case of being restricted by the warranty company in anyway. They failed to successfully complete the task they intended.

And in response to your assessment that the warranty company somehow affected your scheduling? That is not what the person who answers your phone said. She said they were just busy. Too busy to fix a problem you made worse. No, sir. You all failed.

Nice technicians but... I paid $600.00 for them to fix my ac. It stopped 2 days later. They  sent another tech out on Saturday (again, nice guy) but he didn't fix anything. He just told me that I needed a new system. Which I agree with. They are charging me $230.00 for the second tech visit even though he didn't fix anything. So I am $830.00 into them for 2 days of ac and it is still not working.
They quoted $4700.00 for a new system that I found with another company for $2800.00.  When I complained he said well, that's just the way it is....I do not recommend!

Watch your wallet. This bunch hit us for over $400, and actually only replaced washers on a dripping shower faucet. They actually did more harm than good on cleaning out a waste drain.
Don't waste your time but most importantly don't waste your money.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.