Best in Lubbock TX

I had an underground pipe leak, and I did not want to dig up the floors. They installed pex through the attic, and I saved the cost of tile and wood flooring having to be replaced. The staff member working on the job was professional and very diligent in his work. We have had no problems since the work was completed, and I feel confident the work was done right.

Kind customer service, very knowledgeable and thorough.  I called around 8 AM on a Monday (which is a busy day coming off the weekend), and they got me in same day.  Highly recommend!!!

I called Bruce Thornton to come out and fix my 86 year old father's sink.  They came out looked at it, said it would need a ton of work, and that they would start on it the next week.  They called him back the day they were supposed to show up and told him they didn't want to do it.  He'd need to call someone else.  So without giving him a recommendation or anything they just decided to they didn't want to do it and that was it.  I think that's just down right rude and insensitive.  Guys I hope you don't have elderly parents that can't leave the house and depend on others.  Please never use these people.  I can't believe they would just pick and choose what jobs they do.  Horrible.  I will make sure everyone I know, knows about this.  I'm even writing an email to the AJ and KCBD.  This is just absolutely heartless.

Took 3 days to respond to air conditioner repair with temps over 100°.

If you will notice most of the good reviews are from years ago and the bad reviews are recently. I don't know what has gone on in this company the past 4-5 years but they have gone downhill!!! Communication is horrible! There is none! I have been dealing with them for a week on our AC. And still waiting......

One star is too much. They have been stringing us along all week and still have not come out to do the repair work they agreed to do, and we have a deadline! They do not return calls, refuse to quote a firm price. Pricing changes daily!  Do not show up as promised.

Bluefrog no-showed our appointment.
No show, no call.
Since today is Friday, it will be Monday before we can get another plumber out.
We can't wash clothes, shower or even cook with no water, for the entire weekend.
DO NOT hire these guys. They simply do not care about your problem.