Best Bathtub in Baltimore MD

I have used this company twice in the last several months. Mike was great to deal with and always followed up. Kenny has done the work both times for me. Very professional, courteous and leaves clean work area.  Arrived at designated time and did a fantastic job. Up front pricing. Would recommend !!!

I hired Empire Plumbing and Heating today to fix a plumbing issue at our PAPYRUS location located in the Towson Town Center.  Not only were they fast to respond and fix our issue (it literally was less than 30 minutes from when I called them ) they were efficient and completed the job quickly and price was amazing. I would hire them again. I highly recommend them.

Very professional and efficient! 10/10 recommend. Prices are fair and reasonable. Great work!

very bad at communicating, and is not considerate of other people's time. i am glad i didn't hire him. it was enough that he couldn't make the agreed  time without notifying, and not answering my texts. maybe he is good at plumbing, but looking at how he treats potential customer's time and not very service oriented, it is not smth i wanna to test.

Vernon was incredible helpful and very friendly. He made a speedy replacement of a water heater despite difficult weather conditions.

Would definitely use him again and will recommend to friends.

Thanks, Vernon

They were really easy to schedule with they came in did a great job it was quick and hassle free... duct cleaning seems like one of those things you dont think about but it is so essential to get done

Our new renters called one day to say that water was leaking from the bathtub overflow drain downstairs and through the vent.   Since we live about an hour away I looked online to find several plumbers to call.  Several never responded or had full mailboxes (one hasn't called back even though it's been over 24 hours).   Chesapeake was willing to send someone out but when I started asking about the details of what the problem likely was, one of the staff explained the process, which sounded rather simple.  I asked if this could be a do it yourself project and she responded yes (if you are handy).  I really appreciated that they didn't steer me towards business to gain profit.   So far we did try our own fix by replacing the gasket, and it seems to be working.   If not, then I've reached my limit if what I personally would do without a plumber and will call them, as I appreciated their honesty before.   I give 4 stars based on their helpful conversation - though I've not yet had anything serviced by them.

We had a leaky pipe issue and called WH Winegar. They charge ~80 to come out, and then a flat fee for additional time every quarter hour. Pretty standard. They gave me a two hour window, called when he was 20 minutes away, and showed up right on time at the earlier time, something I barely expect anymore.

Because plumbers charge by the quarter hour and not just for the job, it's pretty clutch that your plumber doesn't go on personal life monologues like our old one did. There was NO small talk. It was beautiful. The plumber came in, figured out where the issue was coming from (not where we thought), fixed it, and was ready to go. Hopefully I won't need their services any time soon, but definitely calling them if something comes up.

Mike is the best! Quick, knowledgeable and reliable! We need to run gas lines to switch from electric to gas and he got the job done!

While the plumber was on time and was wearing a mask I was charged almost $700 to snake my front lawn drain.  While that was discouraging, if it had worked I would have been okay with it.  As soon as the plumber left I flushed the toilet and it overflowed all over the bathroom floor.  I had to call another plumber in to snake it and after he did it, it worked fine. When I called Catons to complain they said since the second plumber did the work on my drain in the first place (they did - years ago) they were not responsible.  How can you not be responsible for snaking a drain incorrectly, charging huge amounts of money, have the toilet overflow as soon as the plumber leaves and not even offer a refund of sorts? I paid to have a drain snaked and  that was never done correctly and I had to pay the price out of my pocket and by cleaning up a bathroom mess.

Very knowledgeable and great price. Would recommend and use again. Had a small leak coming from my cold water line and had it fixed without a problem.

I've been a Robertson customer since the '70s.  In July, I had hot water problems and sought help.  Experienced tech arrived OK, but did not diagnose issue.  Furnace folks did.  Anyway,  I directed they install a mixing valve for safety.  $100 part.  Bill was $505.60 for his time and materials.  Just back from Seattle and even there, this is a rip.  Yes, I got $100 reduction after complaint.

Dave Banner
West River, MD

This company came out promptly to collect their dispatch fee of $69.  They informed me that there was no leak in the plumbing system.  However, after checking with the tenant there was a leak  in the bathroom sink.  I was told there was no leak but the tenant continued to complain about a leak in the bathroom sink.  

When I called them back to get them to come back out.  They told me that they would and gave me a time window but did not show up.  I called them on Monday and they again said they would call me back but did not.  When I called to follow-up they would not answer the phone and even answered and hung up the phone.  

What kind of business is this??  A ghetto, unprofessional and cheesy business!!